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22bet Casino - Withdrawals are being declined and delayed

RESOLVED
Complaint Info
Disputed casino 22bet Casino
Reason Declined payment
Amount $ 2500
bk201195 Queensland
Posted on February 4, 2019

Hi for a few weeks I've been trying to withdraw my funds of $3400 from 22bet initially they said the bank was denying the transfer which was a lie since I contacted the bank, then they said I need verification which I completed after a week of emails saying I need to send the photos again. After that they went back to the bank was denying the transfer lie. Now they have accepted my withdrawal of $2500 and has been stuck on the status of transferring money..awaiting confirmation from operator for 3 days now and I believe this another one of there tricks to stop me hassling them.

bk201195 Queensland
Posted on February 7, 2019

Now they have denied it using a connection error as the reason so I tried to withdraw using ethereum which had been successful for 1000 dollars whilst I was waiting on the 2500 withdrawal to be confirmed but now they are blocking the ethereum withdrawals saying I must use me deposit methods even know my methods were ethereum and bank card

AskGamblers
Posted on April 9, 2019

This complaint has been reopened as per 22bet Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on April 9, 2019

Hey, dear BK201195 and Askgamblers team!
We would like to inform you that the payment was done, we already sent the proof
to askgamblers team! BK201195 - could you be so kind and confirm that you've received the founds?


Best regards!
22BET team

AskGamblers
Posted on April 9, 2019

Dear @bk201195,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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