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22bet Casino - Withdrawal request rejected even using alternative deposit method

RESOLVED
Complaint Info
Disputed casino 22bet Casino
Reason Refund declined
Amount $ 15000
Posted on May 21, 2020

My account ID is 192057231. I deposited money using my mastercard and then I tried to withdraw fund back to my mastercard. It was rejected many times and I emailed the casino security - they said that this was technically not possible (Why not possible to refund to Mastercard? That option is on the withdrawal page - they didn't explain why not possible?) and they told me to make another deposit using an alternative method (e-wallet) then it will be ok to withdraw using that new method. I already made a deposit via Ecopayz (screencap) and it still wouldn't let me withdraw my fund to Ecopayz. They just wasted my time and keep giving excuse to keep my winnings and not paying back my winnings and money. I have attached the screencaps of all the transaction records and also the change of email with the casino security. As seen on May 21st, I tried to make a withdrawal request to refund money to the new payment method - they still rejected my withdrawal request. This is not fair. They just want to keep the winnings and are giving a hard time for the customers when the customers want to withdraw funds!

Posted on May 24, 2020

It has been a while since this post was uploaded here and 22bet still ignored it. They didn't even care to reply or do anything about it. Please blacklist 22bet - they scam people. Don't play on that site.

Posted on May 25, 2020

Hey, dear all, we checking the issue, unfortunately the customer is not able to withdraw his found
using his credit card due to emitement of the card !
We will find the solution asap and let you know what payment option do you have
to use

BR
22BET

Posted on May 25, 2020

Dear simonthk526, please try to use Ecopayz now.

BR
22BET

Posted on May 25, 2020

I tried using Ecopayz again to make a withdrawal after seeing your message, and it's still not working (rejected again). Please see screen cap attached here.

Posted on May 26, 2020

Dear simonthk526, plz make a request one more time and let us
know once you do it!

BR
22BET

Posted on May 26, 2020

I just made a withdrawal request using Ecopayz and it was rejected.......

Posted on May 28, 2020

Finally ok now. I got email from 22bet staff and everything is ok now. Thanks.

AskGamblers
Posted on May 28, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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