Ag Awards

22bet Casino - Withdrawal of €11,800 stuck for well over a month

Complaint Info
Disputed casino 22bet Casino
Reason Delayed payment
Amount € 11800
Posted on September 24, 2018

I am waiting my winnings over month. First i wait two weeks then 22bet cancelled all my withdraws. Then they said my bank cancelled all withdraws. I asked my bank there is no money. 22bet just lied. Then i made another withdraw and wait over week before they accepted it and now When i ask about my money live chat only answer send screenshots from bank account that i havent got my money. I have sent 5 times all they ask but everytime i ask then they say send screenshots again and spetsialist is working on it. Worst casino that i ever had played.

Posted on June 20, 2019

This complaint has been reopened due to the declared willingness on behalf of 22bet Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

Posted on June 20, 2019

Dear TOOMASPROFF, we kindly ask you to provide us with you player id, because
we don't got the customer in our system with details provided by askgamblers team!

Best regards!
22BET team

Posted on June 21, 2019

Dear @Toomasproff,

Please let us know if you have cooperated the casino and sent the required information. Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

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