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22bet Casino - Weekly casino bonus

RESOLVED

Complaint Info

Disputed casino

22bet Casino

Amount

€ 70

Ioanna13Pao Greece
Posted on June 5, 2023

Hi there


I have been playing at this casino for years and making deposits every day. Also I do take Place in the weekly casino bonus, which they offer to everyone who is joining. I have done this as usual also last week.

It looks like they had a technical issue, it didn’t show me I was taking place. I contacted support, they told me that they will check it and come back to me by mail.

Several days passed, The bonus ended yesterday but I never received an answer. The support just answered that I would get an email, but I never received it.

I deposited and wagered over 3000€ last week, sure I was gonna have a bonus of around 60-70€ at least, but they don’t care.

Poor customer support, especially for someone like me who plays only at this casino and makes deposits every day.

I won’t make aso any further deposits till they will really answer me.

Ioanna13Pao Greece
Posted on June 7, 2023

The casino checked my issue and I received my bonus.

Please close zur complaint. Thank you in advance

AskGamblers
Posted on June 9, 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.