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Verification issue related to my 22bet account


1 year ago

Please treat my complaint as most urgent

Reference to my 22bet account no 776118693 and Active other currencies account (usdt) 1018217083

My 22bet account was verified successfully on September 11 2024 after supplying all my verification documents to [email protected]. After successfully verifying my 22bet account, I started playing in my 22bet account more frequently and after winning some bets now I have 7246 usdt in my 22bet account

But when I tried to withdraw my money on 18th October 2024, my withdrawal was rejected asking for verification documents again despite the account being verified already on 11th Sept 2024. So I once again supplied all my verification documents to [email protected] on 18th Oct 2024, now it's been more than 24 hrs since I have given all my verification documents but I am still not able to withdraw my money from my 22bet account

I am deeply disturbed by this. I only played big on your website considering your good reputation in the betting industry

Again and again, I am being made to verify my 22bet account. This is completely unfair from your side towards a loyal customer like me.

I placed my bets on the most high-profile cricket test match (INDIA VS NEWZEALAND) still I am being made to beg for my own hard-earned money

please treat my complaint as most urgent and allow me to withdraw my money from my 22bet account since i have given all my verification documents to [email protected] multiple times

If I dont receive my money, I will be left with no other option but to adopt legal measures to recover my money including taking legal action against 22bet at your own cost and risk

I humbly request AskGamblers team to follow up with 22bet and help me withdraw my hard-earned money from my 22bet account

Yours truly

<full name removed>

phone number- <removed>

Disputed Casino 22bet Casino
Amount $7246

Discussion

User name

Considering the fact that the time frame period of 60 days has passed, AskGamblers Complaints Team have reopened this complaint.

Dear @mukeshlal98188,

Please let us know of the status of your official complaint submitted in front of Kahnawake Gaming Commission, and make sure to inform us about the outcome in a timely manner. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

User name

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly. 

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

User name loyalty-level-2

Hello Askgamblers and 22bet

I would like to bring to your kind attention that 22bet has illegally closed my gaming account and also confiscated my winning amounting to 3217 usdt . The withdrawal of 4300 usdt has been successfully processed by them which was my initial deposit amount but the winnings have not been given to me . this is clearly illegal on their part. They are saying in their letter that I have created duplicate account but I never created any duplicate account with them at any point of time . There is an option in 22bet to add other currencies (USDT) to your gaming account which is considered part of the main account. Just because I wanted to place my bets in USDT currency , I just availed of that option and and added usdt currency to my main account which was numbered as 1018217083 by the system of 22bet and named as Active other currencies (usdt) account. The active other currencies (usdt)account no 1018217083 was always part of the main account no. 776118693 in the currency INR.

It clearly shows that 22bet cannot stand winning accounts like mine . I placed my bets on the most high profile cricket test match between India vs New Zealand which I won . Had I lost my bets , 22bet would never have voided my bets and I would have suffered the losses

Also to point out that I have already filed a complaint with Kahnawake gaming commission against 22bet and submitted all the proofs as well

I will take this matter to the highest authority of law if needed and make sure that 22bet is made to pay me my winning bets amounting to 3217 usdt along with heavy damages for cheating and defrauding a physically handicapped person like me

I am a customer who is fully aware of his rights and obligations

Warning to all big players out there , never play on 22bet because they will not put your account on kyc if you keep losing money but if you win , your account will be subjected to kyc again and again and eventually you have your gaming account closed and suspended by them

Let's fight together against these actions of 22bet


< full name removed >

User name

Dear @mukeshlal98188,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

22bet Casino Complaint Stats

Resolved 216 / 216
Avg. Amount $2,156
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

22bet Casino Complaints

See all complaints for this casino
Issue with withdrawal
22bet ID: 1194201819
I am writing to request your assistance regarding an ongoing issue with 22Bet that has left me unable to access my funds.

I decided to join 22Bet after reading positive reviews and recommendations about the casino on AskGamblers. Based on those reviews, I believed 22Bet was a trustworthy and reputable operator. I created an account, completed the verification process, and started playing on the platform.

Initially, I lost approximately CAD 20,000. Throughout my time playing, all deposits and withdrawals were processed almost instantly, and I never experienced any issues. My account was fully verified, and everything appeared to be operating normally.

However, this month my withdrawal request was suddenly declined. When I contacted customer support, I was instructed to contact the Security Department by email.

The Security Department first requested a copy of my identification document. I promptly provided a clear and valid copy. They then requested additional photos of the same ID from different angles and backgrounds. Although I found this unusual, I fully cooperated and submitted the requested documents.

After that, I was asked to provide proof of funds. Since a significant portion of the money I deposited originated from winnings previously earned and withdrawn from 22Bet itself, I provided evidence supporting this. Despite my cooperation, I received only the following response:

“Please pay attention to the requirements of the Security Department, otherwise further actions are impossible.”

I consider this response unprofessional and unclear. It does not explain what specific information is missing or what additional documents are required. Simply stating that “further actions are impossible” without providing clear guidance is not an acceptable way to communicate with a customer who has fully cooperated throughout the verification process.

Considering they might need first deposit .I prepared a detailed PDF document containing an explanation letter and a step-by-step breakdown of the source of my funds. I also included evidence showing how the money was transferred to my 22Bet account. Part of the funds originated from winnings at BC.Game, a platform where I have never experienced any issues with withdrawals.

Previously, support representatives would respond within an hour. However, after I submitted the requested documents and explanation, communication has significantly slowed, and I have been waiting a long time without receiving any meaningful response.

I have fully complied with every request made by 22Bet and have provided all documents requested so far. I am therefore asking AskGamblers to intervene and help resolve this matter. I simply want my withdrawal processed.

I chose 22Bet because of its positive reputation and the reviews I read on AskGamblers. As a loyal customer who has deposited and lost substantial amounts on the platform, I did not expect to encounter these issues when attempting to withdraw my funds.

I have attached the file so you can also take a look that how professional and organized file I made and sent to them

Thank you for your time and assistance. I look forward to your support in resolving this matter
Chart Pointer
65h left
$16,000
Unexpected problem with Wallet ID
1. Introduction and Background
I am filing this formal complaint against 22Bet Casino regarding the unjustified freezing of my funds and an impassable verification process. I registered my account on February 22, 2026. From the outset, I explicitly waived all welcome bonuses to ensure my play remained unrestricted by wagering requirements—a fact confirmed by the casino’s support team (see attached transcripts).

2. Account Activity and Initial Compliance
During my initial period of play, just only on a Live Roulette, I maintained a positive balance and successfully executed two withdrawals to my original source of funds. No problems at all . At that stage, the casino’s support was responsive, and no compliance issues were raised.

My current balance stands at approximately $1,000 USD.

3. The Verification Deadlock (KYC/AML)
The issue arose when I attempted to access my account to continue playing and found it restricted. I was requested to undergo an additional KYC process, including the submission of identity documents and selfies, all of which were provided promptly.
However, the Security Team has since entered a repetitive and logically flawed cycle, requesting the following:

"Provide us with the screenshots from the site or app where Crypto currency deposits were bought."

4. Technical and Legal Arguments
I have repeatedly clarified to 22Bet Security that the source of funds is a non-custodial "Trust Wallet".
• Nature of the Wallet: These wallets are decentralized and anonymous by design; they do not hold personal data.
• Source of Funds: The crypto assets were purchased with cash at a physical point of sale, not through a centralized exchange (CEX) or website. Therefore, the requested "purchase screenshot" is a physical and technical impossibility.
• Evidence Provided: I have submitted the full blockchain traceability (Transaction IDs) proving the funds originated from my wallet.
• Arbitrary Rejection: The casino summarily dismissed this evidence, stating: "Screenshots from the etherscan website are not accepted for verification."

5. Grounds for Complaint
The casino's refusal to accept blockchain evidence—the only objective proof for cryptocurrency—while demanding non-existent documentation from a decentralized wallet, constitutes a procedural deadlock.
Furthermore, 22Bet does not explicitly state that users are prohibited from using non-custodial wallets (like Trust Wallet), nor did they flag this during the initial deposits and withdrawals.

6. Desired Resolution
I request the assistance of AskGamblers to mediate the following:

1. Restoration of Access: Immediate access to my legitimate funds ($1,000 USD).

2. Verification Completion: Recognition of the blockchain traceability provided as valid proof of ownership, given the decentralized nature of the wallet.

3. Account Normalization: The right to continue playing without further discriminatory questioning regarding my choice of a standard, legitimate crypto wallet.
Status rejected Rejected
$1,000