Complaint #642 22bet Casino

Verification challenge

By Onyedika K.

4 years ago

Message on forum

Hello.

Thank you for this platform.

I just joined 22bet, made a deposit seamlessly, won and lost some stakes, but can't withdraw due to some stringent verification process. Already, I have provided my valid ID card, as well as the photo of my credit card showing some digits.

However I was asked to take a clear selfie of me holding my ID closely to my face, with the dialogue of my mailing with the security team showing in my background clearly. This looked daunting to me. I mean, how can I take a selfie of me with and still show a background picture with one device. I replied the security team for further clarification on how I can achieve their requirement, they keep resending the mail to me.

Please I'll appreciate if I can be directed around it, or a sample of it shared with me. You can find attached the mail.

Thank you

Disputed Casino 22bet Casino

Reason Verification issues

Amount ₦400000

Discussion

AskGamblers

• Support Team

2 years ago

Dear @Sheriff1,

The AskGamblers Complaint Team is kindly asking you to assist the 22bet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

22bet Casino

• Representative

2 years ago

Hello!

On the 4th of October 2021 we requested selfies from the player, however to date he has still not provided the required photo. We ask the player to provide the requested selfies as soon as possible.

AskGamblers

• Support Team

2 years ago

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of 22bet Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Sheriff1

• Nigeria

4 years ago

Hi AskGamblers Complaints Team,

Thank you for your response. Currently, I have 602,034 Naira in my 22bet account. I want to withdrawal 400,000 Naira from it, but the stiff verification process has been a hindrance. I ll be grateful if this process is hastened up. My 22bet account ID is 329826155.

Thank you!!!

22bet Casino Complaint Stats

Resolved 226 / 226

Avg. Amount $4,482

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

22bet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 179 out of 179 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

22bet Casino Complaints

See all complaints for this casino

Unlawful 30Days Delay Withdrawal Player id 838671573

Dear AskGamblers Team,

I am lodging an unresolved complaint against 22bet regarding a pending withdrawal of 40,000 INR requested on 29/08/2026 via Bank Transfer.

Transaction details:

Player ID: 838671573
Query Number: 21510960
Transfer Reference: 1222143726082915123682654
Amount: 40,000 INR

My account is fully verified. Query 21510960 has been stuck in "In progress" for roughly a month. Despite submitting bank statements showing the funds were never credited to my account, the operator has failed to resolve the issue or provide a valid bank UTR clearing voucher.

Customer support also worst response on live chat...no use

I request AskGamblers to intervene so that 22bet either releases the funds with proper bank proof or restores the 40,000 INR back to my player wallet balance.

94h left

₹40,000

Blocked account and withdrawal

I opened an account at 22BET Casino the other day and deposited a total of €350 across several transactions. After losing almost everything, I won €370 in a game, so I requested withdrawals of €300 and €10, leaving €50 in the account to keep playing. This happened on September 26th; my login details are ID 1816935281 and< email removed>

Rejected

€310

VIP cashback has been pending for two weeks

Hello AskGamblers Team,

I am writing to request your assistance regarding a serious promotion issue with 22Bet. My account is fully verified, and I hold a Diamond VIP status, which entitles me to a weekly 11% cashback on my net losses.

For the past 2 weeks, this 11% cashback has not been credited to my account.

I have contacted their support via live chat and email multiple times. Every single time, including today, I received the exact same canned template response stating that "the specialists are working on the technical issue." They refuse to provide any timeline or manual credit.I even gave them a final 24-hour warning via email, but they replied with the same automated script.

Since internal customer support is completely unresponsive and failing to fulfill their VIP loyalty program terms, I am forced to open this public complaint.

I request 22Bet to manually credit my rightful 11% VIP cashback immediately.

Resolved

Four SEPA withdrawals marked as successful but not received

The issue occurred on September 8, 2026. On that date, I made five withdrawals from my 22Bet account via SEPA bank transfer: 10,000, 10,000, 10,000, 9,000, and 9,900.

According to 22Bet, all five withdrawals were processed successfully, and the funds were sent.

However, I have received only the withdrawal of 9,900 in my bank account. The remaining four withdrawals — three payments of 10,000 and one payment of 9,000, totaling 39,000 — have not been received.

22Bet informed me that the withdrawals were successfully sent and that the arrival of the funds depends on their payment provider. However, I have not received any clear information about the location or status of the four missing SEPA transfers, and their support is currently not responding to me.

I have requested proof of payment and traceable transaction details for the missing transfers, including the transaction/payment references and End-to-End IDs, so that my bank can trace them. I have not received these details.

The fact that the 9,900 SEPA withdrawal from the same date successfully reached the same bank account, while the other four transfers did not, makes me particularly concerned.

I am requesting that 22Bet immediately investigate and trace all four missing SEPA transfers with their payment provider and provide valid proof of payment and transaction references for each transfer.

If the transfers cannot be completed, I request that the full missing amount of 39,000 be returned to my 22Bet account.

I can provide screenshots of the withdrawal history, showing that all withdrawals are marked as successfully processed, as well as my bank statement confirming that only the 9,900 payment was received.

Resolved

€39,000

I deposited 10000 INR Delayed deposit 25days

I deposited 10000INR on 06/08/2026, 25days still 22bet casino site still not added my deposit,
They always told and ask multiple times bank statement etc,,,,etc,,. It's not helpful at all they were doing time passes, So many players facing the same issue..
I contacted my bank they told me successfully credited to 22bet payment provider parter account..
I think they are doing froud with players deposits. PLEASE HELP..

Resolved

Withdrawal unresolved after I provided all documents they requested

I am requesting AskGamblers’ assistance regarding a serious and prolonged withdrawal issue with 22Bet.

At the beginning, withdrawals from my 22Bet account worked normally. Previous withdrawals were usually credited to my bank account within approximately 30–60 minutes.

Later, 22Bet requested additional account verification. I fully understood and respected this process and cooperated with every request. I provided all documents they requested, including identification documents and additional financial documentation.

After this verification, 22Bet successfully processed a large withdrawal from my account.

Not long afterwards, I submitted further withdrawal requests. From that point onward, the situation changed completely.

22Bet initiated another review, this time asking for information and documents concerning the Source of Funds used for my deposits and whether the activity could involve money laundering or other financial concerns.

Again, I cooperated fully and provided all requested information and supporting documents.

After approximately five days of waiting, my pending withdrawal requests were cancelled without any clear and specific explanation, and the funds were returned to my gaming balance.

I then submitted the withdrawals again.

Since then, I have received multiple different and sometimes contradictory explanations from 22Bet.

At different times, I was told:

* that my documents had been accepted for verification;
* that there were technical problems with the payment system;
* that there were specifically problems with SEPA withdrawals;
* that I should try an alternative withdrawal method;
* and later that alternative withdrawal methods were actually not possible because SEPA was the only method available for my account.

I was also informed that withdrawal processing times had “significantly increased” and that this was supposedly a widespread issue affecting the payment provider.

However, I am aware of other users who continue to receive withdrawals normally, which is why I repeatedly asked 22Bet whether there was any specific issue, restriction, review or problem affecting my individual account.

I did not receive a direct answer to that question.

On Friday, I submitted the withdrawals again. They went through the processing stage and were shown as approved. The status then stated that the transactions were waiting for confirmation from the payment system.

Despite being approved, the withdrawals were later cancelled after less than 24 hours and the funds were again returned to my gaming account.

I did not request these withdrawals to be cancelled. My intention is very simple: I want my legitimate account balance transferred to my bank account.

I submitted the withdrawals again, but I still have not received the funds.

Today is already the 11th day since I first started trying to withdraw this balance.

Until this issue started, my withdrawals normally arrived within 30–60 minutes. I have still not received a clear explanation as to why withdrawals that previously took less than one hour are now being quoted as taking 7–10 banking days, especially after they have already been processed and shown as approved.

I want to make clear that I fully respect legitimate KYC and AML procedures. I have cooperated with every verification request and provided all documentation requested from me.

I am not refusing verification and I am not asking to bypass any security process.

What I am asking for is a clear and specific explanation of:

1. whether my account and Source of Funds verification have been successfully completed;
2. whether there is any individual restriction or additional review affecting my account;
3. why previously approved withdrawals were cancelled;
4. why SEPA withdrawals now allegedly require 7–10 banking days when my previous withdrawals were processed within 30–60 minutes;
5. and most importantly, when and how my EUR 431,868.35 balance will actually be paid to my bank account.

I have tried repeatedly to resolve this directly with 22Bet, but I continue to receive general responses telling me to wait, without a clear status or concrete solution.

I would therefore appreciate AskGamblers’ assistance in contacting 22Bet and obtaining a clear and final resolution.

I can provide the complete email correspondence, screenshots of my player balance, screenshots showing unavailable or cancelled withdrawals, evidence of previous successful withdrawals, and all relevant transaction history.

Thank you for your assistance.

Resolved

€420,005

22bet removing withdrawal methods and rejecting withdrawals

Hey Ask Gamblers, I really need your help.

22bet allows deposit via Skrill but has removed it from the withdrawal methods. And now they won't allow me to withdraw via another method, the reason being that it's different than my original deposit method (Skrill). Customer support told me to make a new deposit via method I would like to use for withdrawals which I did and then withdraw. Still they reject my withdrawals using same reason. Support doesn't know why. Can you please help me? I have 4000€ stuck there.

Resolved

€4,000

Deposit not credited even after 13 days of transfer

I am submitting this complaint because my deposit has been successfully deducted from my bank account, but it has not been credited to my 22Bet account.

I made the deposit using the payment method provided by 22Bet which is UPI, The transaction was completed successfully, and the amount was debited from my bank account. However, the funds are still missing from my 22Bet balance.

I contacted 22Bet customer support and provided all the required information, including my payment receipt and transaction details. Despite this, the issue has not been resolved. I have attached the deposit details along with my bank statement from the day of deposit till today in the complaint below. Kindly go through it; 22Bet is not even showing my deposit as processing in the app. The proof is also attached below.

I kindly request AskGamblers to assist me in resolving this matter and help ensure that my deposit is credited to my 22Bet account as soon as possible.

22bet account details

Number 1576947541

Name. < username removed >

Amount transferred 300

Date & timings 9th July 2026 07:24 pm

Resolved

Account restriction and funds inaccessibility

I. Overview
I am writing to file a formal complaint against 22Bet regarding an unjustified account restriction placed on my account ([1613718153]) shortly after my registration and initial deposit.
II. Sequence of Events
Registration & Deposit: On [27/03/2026], I created my account and successfully made my very first deposit of [1000 INR by icashone].
The Issue: Within a few hours of my deposit, I attempted to place bets but found my account restricted. The platform displays a persistent error message stating: "currency=0" and "game not available."
Communication Attempt: I immediately contacted 22Bet support to resolve this issue.
Current Status: The operator has acknowledged the issue but has officially stated that they have "no specific timeframe" for a resolution. My funds remain inaccessible, and I have been provided with no explanation for this restriction despite being a new user who has not violated any terms.
III. Desired Outcome
I am requesting that 22Bet either:
Immediately lift the restriction on my account so I may access my funds and use the platform.
Alternatively, immediately process a refund of my initial deposit to the original payment method if they are unwilling to provide access to the account.
IV. Evidence Provided
Screenshot of the "currency=0" / "game not available" error.
Copy of the deposit confirmation/transaction receipt.
Correspondence with 22Bet support where they confirmed the "no timeframe" status.
I am a new user and have fully complied with all platform requirements. I believe this indefinite hold on my funds is unfair and violates the standard service expectations for a gaming operator. I am seeking AskGamblers' assistance to mediate this matter and reach a prompt resolution.

Resolved

₹1,000

My 20000 and 30000 and 30000 deposit not credited

I made 3 deposit in this casino and still I am waiting for my funda as they said that they didnt receive the deposit I have all the proofs for all the deposit.

I request ask gambler to please help me out this ia mu kind request to them and please contact their licensed company as they are doing frauds.

Resolved

₹20,000