Ag Awards

22bet Casino - Repeatedly declining withdrawal on multiple payment methods

Complaint Info
Disputed casino 22bet Casino
Reason Declined payment
Amount $ 600
Posted on November 19, 2019

After an unnecessary complicated verification process I was finally able to request withdrawal of the 600 on my account. The first requests were denied multiple times by the operator, without giving me a notification. After contacting their live chat, they informed me that the payment method wasn't supported (MasterCard) which to me was already confusing. They requested that I make a deposit with another card, which I did (1.50 with my VISA) and I requested the withdrawal again. After not getting anything after 3 days, I contacted them again on live chat, and they told me it was confirmed but that payments to cards can take 5-7 days. After ten days, I contacted them again and they said it was declined and asked me to send them a card statement, which I did. Even then, they declined it again and told me to make a new withdrawal request.

And again, it was declined, no information whatsoever was given.

I really need help here, it doesn't feel that they ever intended to actually pay out anything and I don't know what to do. I have screenshots of the transaction denials etc. and various emails for proof.

Thanks very much for your help.

Posted on November 19, 2019

We will check your issue and come back to you shortly!

22 Bet

Posted on November 20, 2019

Dear BLAKE1337,
as we see 2019-11-20, 10:51:36 - the payment was done from our side!

22Bet team

Posted on November 20, 2019

Dear @blAke1337,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Posted on November 21, 2019

Right now, it looks like the issue is resolved. Money was payed out.

Complaint can be closed.

Thanks for your help.

Posted on November 22, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

By subscribing you are certifying that you are over the age of 18.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy