Ag Awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

22bet Casino - Refusing to comply with Responsible Gambling request

RESOLVED
Posted on April 9, 2019.

Hello, I have tried in vain to close my game account at 22bet casino.

I have written several times from my profile where you have the opportunity to send a message directly to the administrator and have also written several emails to them.

I inform them that I have stopped playing online for real money and that I am therefore in the process of closing my game accounts around the different casinos where I am signed up.

The only answer I received on my countless inquiries was that they wanted a reason why I would close my account, which I replied to, and again informed them why.

I have since not heard anything from them and they have not closed my account with them.

Will you not be nice and help me get them to close my game account with them as I'm afraid to fall back in and start playing for money again ... ??

Yours sincerely

Theis < surname removed >

Posted on April 9, 2019.

Dear Tannert777, please be informed that to close your account you need just to send the email on [email protected] and your acc will be closed immediately!

Btw as i see your account is already blocked!

AskGamblers
Posted on April 9, 2019.

Dear @Tannert777,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on April 9, 2019.

Hello, yes its correct they finally answered me back today after this complaint was accepted by Askgamblers.
The information that the request has to be sent to [email protected] is not to find on their website, and after i wrote to admin from the feature they provide their players within the profiles, and admin answered back 1 time, i belived i had put my request at the right place, and after the 5-6 emails i send to support and similar amounts more to admin the 6/4, without any kind of response what so ever, i find it strange why you first today provided the information about this new email adress.
I know for a fact you could have done that many times since friday afternoon, where i made the request to have my account closed.
Instead this first happened when Askgamblers took up the complaint, and had they not done so, my account would still have been open, and i would still not have recived any response from 22betcasino.
I feel sorry for the future players who try to stop playing for money and want to close their account at your casino.
Thank you so much Askgamblers im truely grateful for your help, if it wasnt for you guys, then casinos like this one would just behave as the pleased.

AskGamblers
Posted on April 9, 2019.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy