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22bet Casino - Refund request

UNRESOLVED
Complaint Info
Disputed casino 22bet Casino
Reason Refund declined
Amount € 8500
Posted on May 16, 2020

Hello, this to open an official complaint against the 22bet online casino. Below are the attachments relating to my refund request and the explanation of my request.
I am a person residing in Italy, as registered in my account, with email marche­ti.s­[email protected]­icl­oud.com and username Marquez199. They have always assured him that he can play, despite being prohibited from receiving players from Italy. I reassured by their words I started playing quietly. Then, discovering the impossibility of registering they are scared and I asked for the blocking of my account and the return of my deposits, without however having a clear answer from them. my deposits amount to 8'500,00 euro, deposited with the restitution of the whole sum, as they have violated their terms and conditions registered my registration.
I initially tried to hear them directly to find a solution, then I leaned on Casinguru to try to solve the problem there too. I therefore ask you, not having had positive results to manage the situation and kindly to give me news about it.
This is really an unpleasant situation for me.
Diseguito finds all the necessary documentation to open a real complaint against them.
I remain available for any clarification and I offer

With best regards

Posted on May 18, 2020

Dear Askgamblers team, according to our T&C (which customer accept while registration) -

"The right to access and/or use the Website (including any or all of the products offered through the Website) may be considered illegal in certain countries (including, for example, the United Kingdom etc.). The fact that our Website is available in such a country and/or jurisdiction or that it can be displayed in the official language of any of those countries cannot be considered official authorization or legal grounds for using our Website and depositing funds into your account or withdrawing your winnings. The availability of the Website does not mean that it contains any proposals, incitement or invitation to use or subscribe to betting, gambling or any of the other services in any jurisdiction where such activity is illegal.
You are responsible for determining whether your accessing and/or use of the Website is compliant with applicable laws in your jurisdiction and you warrant to us that gambling is legal in the territory where you reside. When opening an account and/or using our Website you must make sure that your actions are legal in the territory in which you reside. You also guarantee and agree that you have received legal advice before registering on our Website.
If we become aware that you are a resident in a country where the use of our Website is considered illegal, we will have the right to close your account and refund any remaining balance on your account at the moment of its closure (after the deduction of any winnings credited after your most recent deposit was made). "

BR
22BET

Posted on May 18, 2020

What you say is patently specious. In Italy gambling is not prohibited, it is used. It is you of the 22bet site that you should not listen to subscriptions to players residing in Italy. Instead you have received the opportunity to do so, and above all at the time of registration, the form to be filled out contains the country Italy, which should not be contemplated by you.
Furthermore, my thesis is confirmed in the last lines of the answer.
Example: if I win € 100,000.00 and I have not deposited thousands of people for depositing and depositing the winnings, but if I have deposited 1,000.00 and I ask for a refund for the same reason related to the residence, do you say no? this is not very legal.

however, I have also sent my complaint to the licensee certri­[email protected]­ami­ngl­ice­nce­s.com and I am also awaiting their response, in support of my thesis.

Posted on May 18, 2020

I also asked for an agreement several times, to avoid acting through your licensee,
which was 50% of my deposits. Everything would have ended when you accepted. You never gave a clear and exhaustive answer about it and consequently I was forced to act in another way.
If you are still interested, my 50% refund proposal is still valid, in case of a positive outcome I will withdraw all my complaints against you.

Posted on May 18, 2020

Dear All, as we told before we are acting in accordance to out T&C's
which every customer accept while registration.

BR
22BET

Posted on May 18, 2020

I will wait for what AG and Certria think about it.

AskGamblers
Posted on May 18, 2020

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved.

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

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