Ag Awards

22bet Casino - No withdrawal, no help from the support

Complaint Info
Disputed casino 22bet Casino
Reason Delayed payment
Amount kr 30000
Posted on July 23, 2018

18. July i asked support for help to withdraw. After 23 emails back and forth, among them, email where they said it was ready to withdraw I was told I needed to talk to another email adress. Another 41 emails back and forth, where I've been asked to send in: first, passport (they then told me it was okey to withdraw, but it did not work. Second: bank statement, they then told me it was okey to withdraw, it was not. Then they asked me to make a deposit with my neteller account, that way I could withdraw to that account. Then I had to deposit money into my neteller account, and then into thw casino. NOW, I just had to send them 3 different screenshots from my neteller account. Yesterday, 21st of July they told me it was okey to withdraw. It was not. Then they asked me, "have you tried withdraw using Visa?", I said yes, and told them the whole story once more. Then suddenly they send me a email saying the withdraw is accepted, but it is not. The money is still in the casino. And this is the worst part, after talking to them for 5 hours yesterday the live support tell me that I should try again tomorow morning and a specialist will accept my request (I have saved all the chat-log and the emails). I woke up, I log in. I try to withdraw, rejected. And the 24/7 livechat? Offline... Winnings: 30.000 NOK

Posted on July 23, 2018

After telling them that I had sent in a complaint to askgamblers, I got all the winnings within 20 minutes.

So its resolved.

Posted on July 23, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy