I submitted my documents supporting ID in order to withdraw funds. This was done 14 days ago (21 of Oct). When asking for a status update (as no guidance is offered in writing on how long this might take) I have written to support several times. Not only are they rude and arrogant, they totally lack any will to provide help. Only answer is: you will need to wait. So what is the hold up? All other sites offer max 72 hours of account verification, and if there are issues, their support is at least helpful and will explain why stuff is taking time. Please address this post haste.