Ag Awards

22bet Casino - KYC process needs severe improvements

Complaint Info
Disputed casino 22bet Casino
Reason Verification issues
Amount € 523
Posted on November 6, 2018

I submitted my documents supporting ID in order to withdraw funds. This was done 14 days ago (21 of Oct). When asking for a status update (as no guidance is offered in writing on how long this might take) I have written to support several times. Not only are they rude and arrogant, they totally lack any will to provide help. Only answer is: you will need to wait. So what is the hold up? All other sites offer max 72 hours of account verification, and if there are issues, their support is at least helpful and will explain why stuff is taking time. Please address this post haste.

Posted on November 6, 2018

Dear @BrynasGuden,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on May 27, 2019

This complaint has been reopened due to the declared willingness on behalf of 22bet Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

Posted on May 27, 2019

Dear Askgamblers team, we would like to inform you that the customer
managed to withdraw his founds and the reason why. the first request was denied -
customer had to fill in missing info in his profile.

Best regards!
22BET team

Posted on May 27, 2019

Dear @BrynasGuden,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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