Complaint #806 22bet Casino

I have made multiple withdrawal requests

By kingrodriguez22

1 year ago

I have made multiple withdrawal requests. First I tried to withdraw 50,000 PHP in one go, rejected due to supposedly “technical issues”.

I then tried to go lower, and lower down up to 10,000 PHP. But all were rejected due to same reason.

The only one that was successful was when i withdrew 5,000 PHP only.

Take note though, I had deposited 50,000 PHP, and i wagered all of that fairly and squarely, and fortunately was able to double my balance from it.

But when i tried to withdraw any of my winnings. They were all rejected. So, I then tried to withdraw multiple smaller amounts totaling to about 48-49K. But until now they are still in process.

They say all have been approved at their end, but until now i haven’t received any of the funds to my e-wallet. They are holding back my money so unnecessarily, especially when my method of payment is simply through e-wallet GCASH, so it should not take long, and there should be no issue.

Disputed Casino 22bet Casino

Reason Declined payment

Amount ₱49000

Discussion

AskGamblers

• Support Team

1 year ago

Dear @kingrodriguez22,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

22bet Casino

• Representative

1 year ago

Hello, we are truly sorry to hear that your experience did not live up to expectations. We understand how important speed of withdrawal is, and we recommend trying alternative withdrawal methods that may speed up the process. If you have any questions or difficulties, our support team is always available to assist you promptly. Please don't hesitate to get in touch - we are here to make your stay on the platform as comfortable as possible!

kingrodriguez22

1 year ago

So basically are you guys trying to say there’s no specific solution to resolve constant withdrawal rejection, and we, the players should just put up with it? That seems largely unfair, when it is so much easier, and quick to deposit, 99% of the time we experience absolutely no issue when depositing, but when we try to withdraw funds, it’s extremely difficult, and we have to go through these series of back and forth conversatation, only for you to say, 22bet have the right to refuse withdrawal via payment system. You guys definitely exercise that option religiously. It doesn’t seem like we’re going to get any sort of improvement after this, which to be honest is very disappointing.

22bet Casino

• Representative

1 year ago

Dear kingrodriguez22,

We would like to provide information about the deposit and withdrawal process.

It is important to note that the availability of payment methods and banks for deposits and withdrawals can vary significantly from country to country and location to location. This also applies to limits. This is an individual decision due to the policy and technical characteristics of each financial institution and payment system, and we cannot influence it from our side.

Our casino always endeavours to ensure a smooth and prompt withdrawal process. However, sometimes it happens that a bank or payment system operator rejects a transaction. There can be many reasons for this, which are mostly out of our control. In the event that a player is faced with a situation where they are unable to withdraw or make a deposit using a particular payment method, we have a wide range of alternative payment systems from which to choose to ensure a successful withdrawal.

It is also important to bear in mind that not all payment systems and banks support the withdrawal of large sums. Withdrawal limits may vary depending on the method chosen or your bank.

We strive to provide the most comfortable conditions for financial transactions of players in our casino. If a player has any questions or requires additional assistance, our support team is always ready to help 24/7.

P.S. Please also pay attention to the paragraph from the rules, which the player confirmed at registration:

22BET has the right to refuse to withdraw funds via payment systems or cash and offer instead a bank transfer

22bet Casino Complaint Stats

Resolved 216 / 216

Avg. Amount $2,156

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

22bet Casino Complaints

See all complaints for this casino

Withdrawal request from Sunday 10th of May

Hi! I’m writing this complaint since I haven’t received my payment for the withdrawal request from Sunday 10th of May. It’s now been 8 days of customer service telling me to be patient and receiving automatically generated replies from so-called ”live agents”. The terms and conditions state that a withdrawal request should take a maximum of 5 days, and it’s now been 8. I’ve submitted every document they’ve asked for and before already got a payment from a different withdrawal request. However, this particular request has yet to be resolved, hence, I’m writing this complaint. They’re holding 150,11€ of my money, and they’re not able to provide me with answers nor a payment. The withdrawal request number is 4822913377.

Resolved

€150

Casino refusing withdrawal after verification

I am submitting a formal complaint regarding my account with 22bet and my inability to withdraw my funds.

I made deposits using methods provided by the platform. When I tried to withdraw, my requests were repeatedly rejected.

I was asked to provide multiple verification documents including ID, bank details and Skrill information. I provided everything requested.

Despite this, no working withdrawal method has been provided.

The suggested methods like Visa and Skrill are not available or do not work in my country.

I requested withdrawal via bank transfer or refund to my original payment method but I have not received a clear solution.

Support replies are repetitive and do not solve the issue.

This situation is blocking my funds.

I request that a working withdrawal method is provided immediately or my funds are returned via bank transfer or original payment method.

I can provide all proof and communication if needed.

Kind regards

Resolved

kr9,000

Verification delay

The casino is not withdrawing my money. They put me through a verification process and requested various photos and documents. I provided absolutely everything. And now they’ve just been ignoring me for a month, giving me excuses. They’re not telling me anything. Just “please wait, your data is being verified.” It’s already been a month! A whole month they’ve been “verifying” something! I haven’t been able to withdraw my money for a month! And I didn’t violate anything — I was just placing bets and playing at the casino.

Resolved

Casino took my money And blocked my account

My name is Alan George, and my 22bet ID is 328918077. I have deposited a lot of money on their platform. Recently, I won a combo bet and tried to withdraw just ₹1000, which is not even close to 5% of my lifetime loss. Suddenly, my withdrawal was rejected, and they blocked all transactions on my account, including withdrawals, betting, and everything else.
I contacted their customer service via email. They asked for my Aadhaar photo, which I provided clearly. Then they asked for a PDF copy of my Aadhaar card, which I also submitted. However, it has been 3 days, and they have still not fixed the issue.
Their customer service is very rude and unprofessional. They are behaving very badly. I have suffered a lot because of this platform.

I'll submit all documents on this complaint

pdf password is ALAN2000

Resolved

₹1,000

My 46130 inr deposit not credited after 2 days complete

My account id- 480712771

I'm depositing 46130 rupees in my 22bet on date 27/03/2026

My deposit not credited in 22bet account.

My deposit money was debited from my bank account but 22bet support not helping.

I want my deposit money,

Please Askgambler team help me regarding my deposit money.

I've made many deposits in this week and they have been credited within 2 minutes but this time my deposit was not received and 22bet support is not helping me with my deposit problem.

22bet support told me this can take upto 5 hours but already 2 days complete.

Please help me,

Resolved

Unexpected problem with Wallet ID

1. Introduction and Background
I am filing this formal complaint against 22Bet Casino regarding the unjustified freezing of my funds and an impassable verification process. I registered my account on February 22, 2026. From the outset, I explicitly waived all welcome bonuses to ensure my play remained unrestricted by wagering requirements—a fact confirmed by the casino’s support team (see attached transcripts).

2. Account Activity and Initial Compliance
During my initial period of play, just only on a Live Roulette, I maintained a positive balance and successfully executed two withdrawals to my original source of funds. No problems at all . At that stage, the casino’s support was responsive, and no compliance issues were raised.

My current balance stands at approximately $1,000 USD.

3. The Verification Deadlock (KYC/AML)
The issue arose when I attempted to access my account to continue playing and found it restricted. I was requested to undergo an additional KYC process, including the submission of identity documents and selfies, all of which were provided promptly.
However, the Security Team has since entered a repetitive and logically flawed cycle, requesting the following:

"Provide us with the screenshots from the site or app where Crypto currency deposits were bought."

4. Technical and Legal Arguments
I have repeatedly clarified to 22Bet Security that the source of funds is a non-custodial "Trust Wallet".
• Nature of the Wallet: These wallets are decentralized and anonymous by design; they do not hold personal data.
• Source of Funds: The crypto assets were purchased with cash at a physical point of sale, not through a centralized exchange (CEX) or website. Therefore, the requested "purchase screenshot" is a physical and technical impossibility.
• Evidence Provided: I have submitted the full blockchain traceability (Transaction IDs) proving the funds originated from my wallet.
• Arbitrary Rejection: The casino summarily dismissed this evidence, stating: "Screenshots from the etherscan website are not accepted for verification."

5. Grounds for Complaint
The casino's refusal to accept blockchain evidence—the only objective proof for cryptocurrency—while demanding non-existent documentation from a decentralized wallet, constitutes a procedural deadlock.
Furthermore, 22Bet does not explicitly state that users are prohibited from using non-custodial wallets (like Trust Wallet), nor did they flag this during the initial deposits and withdrawals.

6. Desired Resolution
I request the assistance of AskGamblers to mediate the following:

1. Restoration of Access: Immediate access to my legitimate funds ($1,000 USD).

2. Verification Completion: Recognition of the blockchain traceability provided as valid proof of ownership, given the decentralized nature of the wallet.

3. Account Normalization: The right to continue playing without further discriminatory questioning regarding my choice of a standard, legitimate crypto wallet.

Rejected

$1,000

My account balance

My account balance is 46800, and it has been over two weeks since I have been trying to make a withdrawal.

Whenever I attempt to withdraw, I receive a message instructing me to contact security via email. I have already sent an email, but have not received any response until now.

I would like to verify my account and successfully withdraw my funds. My email address is already linked to my 22bet account.

Please assist me in resolving this issue as soon as possible.

My username is

1552246903

Thank you for your attention.

Resolved

₦46,862

Took my money and never added it to my gaming account

My name is < removed >

My 22bet id is : < sent to the casino >

I have deposited rs 500 through UPI on 26 December 2025 and they still don't added money in my account and. My payment query is still active. I don't know what to do. This guy are always telling me that they will add my money soon now I don't believe them because it's almost 1 month and no update from them and their Customer service is so bad. I hope askgamblers will help me. And I need a compensation from them for wasting my 1 month

Resolved

₹500

Don't want to pay my withdrawal at verificated account

Hello, my name is Tsvetelina, account number 1455589055. I had registered at 22bet at 13.11.2025. At the same day, i won 24 000 BGN. I had requested withdrawal, they want from me selfie with id and conversation, just selfie and ID card. I provided them everything in 1 hr. The next day, they wanted from me document for a LACK OF GAMBLING ADDICTION. For first time i see that requirement. I provided them with that document from medical specialist. Waited 4 days to check it the document was half page , and after that they told me my account is verificated. At 17.11.2025 11:38, i made 6 requests for withdrawals of 6x 3 900 BGN via Sepa Transfer , and they were in status Approved . After that , till now, the money are not transfered and completed and the status wasnt changed. I contact with the support every day till now and please them to check what happens, because usually the sepa transfers goes in 24 hrs. They told me that everything is OK, just need to wait maximum 5 days. At friday 21.11.2025 i asked them what happens, they told me that the term is 7 days, not 5 days ... Nevermind. I please them to open some case, because it is not normal to wait so much, and after that they told me that they opened a case for their financial department and to contact them 12 hrs later. I contacted them at every 12 hrs, but they told me that there is no any answer, till now, still dont have an answer. Today i start to emailing, chatting and seraching contact to all of their departments, they just do nothing, only tell me to wait wait wait. These money are a lot of money for me, i dont know what to do, for first time i see such a manners. They are rude, they dont answer me or if they answer me they do it with ready answers, that dont correspond with my question. I am worried, i am stressed about this case, dont know what to do - feeling robbed, scammed, feeling like a begger because i just want to withdrawal my money.

Resolved

лв.24,000

Delaying to pay out 652000 INR

Dear Askgambler team,

I recently started playing in 22 bet and amassed around 650000 inr by playing multi bets. Today i tried to withdraw money and it asked to send identity documents to security team.

So I have immediately sent Aadhar card and pan card as my identity documents.

99% of my deposit is done via icash and I rarely use crypto.

They asked me send the crypto deposit transactions along with the profile screenshot .

I have sent them details of my little binance transactions along with profile screenshot.

They keep on asking the same document again and again and I have sent them more than 6 times.

This is really frustrating and I have never heard if any casino is asking such documents.

Despite providing ALL requested KYC documents, my account verification is unnecessarily stalled with new, unreasonable requests to delay the process further.

I am attaching all the documents here for your reference.

Kindly assist me on this matter.

Regards,

Sujata

Resolved

₹65,000