Complaint #13
22bet Casino
Confiscated £21,137.74 balance without any further justification
7 years ago
I registered with 22Bet.com on 12/06/2018 and I made two £200.00 deposits the same day. By 13/07/2018 I had ran my balance up to £21,137.74 and I had requested a withdrawal of my full balance, and I was asked for documents, all of which I sent to them, and then after sending them all of the required documents, they e-mailed me on 25/07/2018 saying they are closing my account and confiscating my winnings and only refunding my deposits, bringing my balance from £21,137.74 down to £400.00. This is the e-mail they sent to me:
“Good Day. We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:
Should the bettor commit fraud in respect to the bookmaker (such as the registration of multiple accounts, the use of automated betting software, arbitrage betting, if the betting account is not used for betting, the improper use of loyalty schemes, etc.), the bookmaker reserves the right to stop such fraudulent actions by:
-bet cancellation;
-closure of the customer’s account with the balance being refunded;
-filing a claim to a law-enforcement agency.
Effective as of 1 January 2011
The decision was made after rigorous investigation of the case by The Security Department.
We ask you not to create gaming accounts with The Company. Please, notice, that all the accounts created again in the system will be closed,bets will be annulled, deposited funds will be in hold and used on the expenses related with the investigation and blocking.
Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.
All further questions concerning the case of blocking from your side will be ignored.
You can withdraw the deposited sum only.”
This is simply not on. I've not done anything mentioned in their vague copy and paste terms and conditions crap e-mail and I've e-mailed them subsequently asking exactly what they are trying to say I've done wrong and they haven't replied at all, which says it all really, I haven't done anything wrong and that's it. I've not done anything wrong and there is absolutely no reason, grounds or justification whatsoever for them do this, so I need my winnings added back to my account now.
“Good Day. We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:
Should the bettor commit fraud in respect to the bookmaker (such as the registration of multiple accounts, the use of automated betting software, arbitrage betting, if the betting account is not used for betting, the improper use of loyalty schemes, etc.), the bookmaker reserves the right to stop such fraudulent actions by:
-bet cancellation;
-closure of the customer’s account with the balance being refunded;
-filing a claim to a law-enforcement agency.
Effective as of 1 January 2011
The decision was made after rigorous investigation of the case by The Security Department.
We ask you not to create gaming accounts with The Company. Please, notice, that all the accounts created again in the system will be closed,bets will be annulled, deposited funds will be in hold and used on the expenses related with the investigation and blocking.
Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.
All further questions concerning the case of blocking from your side will be ignored.
You can withdraw the deposited sum only.”
This is simply not on. I've not done anything mentioned in their vague copy and paste terms and conditions crap e-mail and I've e-mailed them subsequently asking exactly what they are trying to say I've done wrong and they haven't replied at all, which says it all really, I haven't done anything wrong and that's it. I've not done anything wrong and there is absolutely no reason, grounds or justification whatsoever for them do this, so I need my winnings added back to my account now.
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