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Authorization error


1 year ago
DEAR ASKGAMBLERS

It's been more than 72 hours, and 22Bet is still refusing to allow me to make withdrawals of my funds for no reason.

Every time I open the withdrawal page from the app, I get this message: "Authentication error."

I tried to contact customer support; they told me that there are no withdrawals allowed in my location right now, even though the deposit is totally working. I contacted my neighbor, the one who suggested I use their site for gambling; he told me he has no problems with the withdrawals, and I saw it with my own eyes, so why am I the only one who can't make withdrawals in my location? I mean, that's an absolute violation of my rights. The last time I contacted customer support, I begged them to just give me my deposit, and I don't want my winnings (around 100 EUR), and they gave me the same meaningless answer. I tried to contact the support team by email, and they asked me to verify that I'm the holder of this account, and after all the pictures of my ID I gave them and the whole process of delayed responses, my account finally got verified, and they gave the same answer that I can't make withdrawals from my account right now.

ASKGAMBALERS Team, please help me to fix my problem. I really need the money urgently.
Disputed Casino 22bet Casino
Amount €100

Discussion

User name

Dear @Hassan2006,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hello, and thank you for reaching out.

At this time, there are no withdrawal restrictions on the player’s account. However, due to temporary technical issues, the available withdrawal methods in the player’s region are currently limited. We’re actively working on resolving the matter, though please note that much of the resolution depends on our payment providers.

We’ve also noticed that there are currently no funds on the player’s account. To help prevent similar situations in the future, we kindly recommend checking with our support team regarding available withdrawal options before starting to play.

Thank you for your understanding, and please don’t hesitate to reach out if you need further assistance.
User name

Dear all,

This complaint has been reopened as per 22bet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

User name loyalty-level-2

Dear 22 bet casino

You claim that there are no available withdrawal methods due to temporary technical maintenance on the side of your payment provider.

I did a deep investigation into that to find out if you're lying to me or not about that matter.

And unfortunately for you, I found a group on "What's app" for all the gamblers in Jordan and most of them use your site and I asked if they have any problems on the withdrawal side and none of them answered me and told me that they have any issues on that side. It's completely working for them.

And after that, I showed them my problem. All of them replied almost the same thing.

They reply that they have never seen this problem before and all I have to do is just talk to the customer support, and they'll fix my problem and 22 bet is not a scam site.

And that just makes me laugh. I mean, I've been messaging the customer support for more than 14 days, and they always gave me the same empty answers as the ones you gave me here.

I don't understand. All of them told me on WhatsApp that they're a good site and not scammers, so why are you doing this to me, why are you scamming me? I swear to god that the only money I have right now is just the "167 JD" in my 22 bet account.

It's been more than 14 days. Please help me to fix my problem as soon as possible, because I'm really broke right now, and believe me, there's no better time to give me my money back than this time, I'm begging you please help me.

22bet Casino Complaint Stats

Resolved 224 / 224
Avg. Amount $4,323
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

22bet Casino Complaints

See all complaints for this casino
Withdrawal unresolved after I provided all documents they requested
I am requesting AskGamblers’ assistance regarding a serious and prolonged withdrawal issue with 22Bet.

At the beginning, withdrawals from my 22Bet account worked normally. Previous withdrawals were usually credited to my bank account within approximately 30–60 minutes.

Later, 22Bet requested additional account verification. I fully understood and respected this process and cooperated with every request. I provided all documents they requested, including identification documents and additional financial documentation.

After this verification, 22Bet successfully processed a large withdrawal from my account.

Not long afterwards, I submitted further withdrawal requests. From that point onward, the situation changed completely.

22Bet initiated another review, this time asking for information and documents concerning the Source of Funds used for my deposits and whether the activity could involve money laundering or other financial concerns.

Again, I cooperated fully and provided all requested information and supporting documents.

After approximately five days of waiting, my pending withdrawal requests were cancelled without any clear and specific explanation, and the funds were returned to my gaming balance.

I then submitted the withdrawals again.

Since then, I have received multiple different and sometimes contradictory explanations from 22Bet.

At different times, I was told:

* that my documents had been accepted for verification;
* that there were technical problems with the payment system;
* that there were specifically problems with SEPA withdrawals;
* that I should try an alternative withdrawal method;
* and later that alternative withdrawal methods were actually not possible because SEPA was the only method available for my account.

I was also informed that withdrawal processing times had “significantly increased” and that this was supposedly a widespread issue affecting the payment provider.

However, I am aware of other users who continue to receive withdrawals normally, which is why I repeatedly asked 22Bet whether there was any specific issue, restriction, review or problem affecting my individual account.

I did not receive a direct answer to that question.

On Friday, I submitted the withdrawals again. They went through the processing stage and were shown as approved. The status then stated that the transactions were waiting for confirmation from the payment system.

Despite being approved, the withdrawals were later cancelled after less than 24 hours and the funds were again returned to my gaming account.

I did not request these withdrawals to be cancelled. My intention is very simple: I want my legitimate account balance transferred to my bank account.

I submitted the withdrawals again, but I still have not received the funds.

Today is already the 11th day since I first started trying to withdraw this balance.

Until this issue started, my withdrawals normally arrived within 30–60 minutes. I have still not received a clear explanation as to why withdrawals that previously took less than one hour are now being quoted as taking 7–10 banking days, especially after they have already been processed and shown as approved.

I want to make clear that I fully respect legitimate KYC and AML procedures. I have cooperated with every verification request and provided all documentation requested from me.

I am not refusing verification and I am not asking to bypass any security process.

What I am asking for is a clear and specific explanation of:

1. whether my account and Source of Funds verification have been successfully completed;
2. whether there is any individual restriction or additional review affecting my account;
3. why previously approved withdrawals were cancelled;
4. why SEPA withdrawals now allegedly require 7–10 banking days when my previous withdrawals were processed within 30–60 minutes;
5. and most importantly, when and how my EUR 431,868.35 balance will actually be paid to my bank account.

I have tried repeatedly to resolve this directly with 22Bet, but I continue to receive general responses telling me to wait, without a clear status or concrete solution.

I would therefore appreciate AskGamblers’ assistance in contacting 22Bet and obtaining a clear and final resolution.

I can provide the complete email correspondence, screenshots of my player balance, screenshots showing unavailable or cancelled withdrawals, evidence of previous successful withdrawals, and all relevant transaction history.

Thank you for your assistance.
Status solved Resolved
€420,005
Account restriction and funds inaccessibility
I. Overview
I am writing to file a formal complaint against 22Bet regarding an unjustified account restriction placed on my account ([1613718153]) shortly after my registration and initial deposit.
II. Sequence of Events
Registration & Deposit: On [27/03/2026], I created my account and successfully made my very first deposit of [1000 INR by icashone].
The Issue: Within a few hours of my deposit, I attempted to place bets but found my account restricted. The platform displays a persistent error message stating: "currency=0" and "game not available."
Communication Attempt: I immediately contacted 22Bet support to resolve this issue.
Current Status: The operator has acknowledged the issue but has officially stated that they have "no specific timeframe" for a resolution. My funds remain inaccessible, and I have been provided with no explanation for this restriction despite being a new user who has not violated any terms.
III. Desired Outcome
I am requesting that 22Bet either:
Immediately lift the restriction on my account so I may access my funds and use the platform.
Alternatively, immediately process a refund of my initial deposit to the original payment method if they are unwilling to provide access to the account.
IV. Evidence Provided
Screenshot of the "currency=0" / "game not available" error.
Copy of the deposit confirmation/transaction receipt.
Correspondence with 22Bet support where they confirmed the "no timeframe" status.
I am a new user and have fully complied with all platform requirements. I believe this indefinite hold on my funds is unfair and violates the standard service expectations for a gaming operator. I am seeking AskGamblers' assistance to mediate this matter and reach a prompt resolution.
Status solved Resolved
₹1,000
Issue with withdrawal
22bet ID: 1194201819
I am writing to request your assistance regarding an ongoing issue with 22Bet that has left me unable to access my funds.

I decided to join 22Bet after reading positive reviews and recommendations about the casino on AskGamblers. Based on those reviews, I believed 22Bet was a trustworthy and reputable operator. I created an account, completed the verification process, and started playing on the platform.

Initially, I lost approximately CAD 20,000. Throughout my time playing, all deposits and withdrawals were processed almost instantly, and I never experienced any issues. My account was fully verified, and everything appeared to be operating normally.

However, this month my withdrawal request was suddenly declined. When I contacted customer support, I was instructed to contact the Security Department by email.

The Security Department first requested a copy of my identification document. I promptly provided a clear and valid copy. They then requested additional photos of the same ID from different angles and backgrounds. Although I found this unusual, I fully cooperated and submitted the requested documents.

After that, I was asked to provide proof of funds. Since a significant portion of the money I deposited originated from winnings previously earned and withdrawn from 22Bet itself, I provided evidence supporting this. Despite my cooperation, I received only the following response:

“Please pay attention to the requirements of the Security Department, otherwise further actions are impossible.”

I consider this response unprofessional and unclear. It does not explain what specific information is missing or what additional documents are required. Simply stating that “further actions are impossible” without providing clear guidance is not an acceptable way to communicate with a customer who has fully cooperated throughout the verification process.

Considering they might need first deposit .I prepared a detailed PDF document containing an explanation letter and a step-by-step breakdown of the source of my funds. I also included evidence showing how the money was transferred to my 22Bet account. Part of the funds originated from winnings at BC.Game, a platform where I have never experienced any issues with withdrawals.

Previously, support representatives would respond within an hour. However, after I submitted the requested documents and explanation, communication has significantly slowed, and I have been waiting a long time without receiving any meaningful response.

I have fully complied with every request made by 22Bet and have provided all documents requested so far. I am therefore asking AskGamblers to intervene and help resolve this matter. I simply want my withdrawal processed.

I chose 22Bet because of its positive reputation and the reviews I read on AskGamblers. As a loyal customer who has deposited and lost substantial amounts on the platform, I did not expect to encounter these issues when attempting to withdraw my funds.

I have attached the file so you can also take a look that how professional and organized file I made and sent to them

Thank you for your time and assistance. I look forward to your support in resolving this matter
Status solved Resolved
$16,000