Ag Awards

21 Casino - Verification delayed and locked out of account

Complaint Info
Disputed casino 21 Casino
Reason Verification issues
Amount € 400
Posted on August 1, 2019

Ok I put in my documents a while back about 4 days ago to approve my account so I can withdraw my 400 euros and my account was working fine, they told me about 24 hrs well far back to you it’s been 4-5 days and no one has reached out to me except to tell me that my withdrawal wasn’t approved and now I am currently locked out of my account please can you help me really need to withdraw my money

Posted on August 2, 2019

Hi Ahmadx01,

I can see that your withdrawal has been processed on the 31st of July. You will have it next week, you can also continue this matter with the appropriate team via email as you will get a direct contact point.


21 Casino

Posted on August 3, 2019

Ok I will be waiting but just so you know it’s the weekend so banks are closed I hope that doesn’t delay yous at all and the email contact support rarely reply they need 4 years to reply, the thirty first was when I sent the last email and still no one has gotten back to me but you guys on here.

Posted on August 5, 2019


As state above the payment has been processed by us so there can be no delay on that end. However as your bank is closed then it may take longer for them to receive it. Please check your bank during the week and be patient


21 Casino

Posted on August 6, 2019

Thank you so much as I have just recently received the money, also thank you ask gamblers for your help.

Posted on August 6, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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