Hi on 16/08/2018 i signed up to 21 casino and took there welcome offer up off them which was 200% matched too 10000 so therefore i deposited £5000. i subsequently placed my £5000 cash on roulette and won a total of £32500 which i then thought ill leave the bonus now as i won this much and didn't want to risk losing that to have the bonus. I have followed every step of verification that they have asked of me such as bank statements, id proof, proof of address, even proof of wealth for the deposit of £5000. It been just over 2 months now and its ridiculous that i still haven't been paid and are being kept in the dark on progress of my payment. Its clear to me that there not willing to pay as every time i ask there live chat operators they give me the same old excuse that they cant help me its with another department which i agree but im getting no help from no one at the casino and Im really struggling with hope from anywhere now. The last communication off them was on 11/10/2018 after waiting 25 days from when i sent my most recent documents which were bank statements. So not only i waited 25 days tfor them then to say the documents are not clear when i ca guarantee you they were clear. It seems too me that they just are not willling to pay out such a sizeable win.
Find attached the most recent documents i sent to them which they rejected for not being clear;
Kind regards Charlie hemmings
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