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21 Casino - Account verification taking 11 weeks already

Complaint Info
Disputed casino 21 Casino
Reason Verification issues
Amount € 100
bouranga Netherlands Message
Posted on September 3, 2018

After depositing over 500 Euro's on 21 and never withdrawing anything i got a e-mail with some free spins after some luck i reached 100 euro and finished the wagering they asked me for some documents for my account vertficiation wich i sent now 10 weeks later i still havent received anything and when i ask livechat they give me the same answer every single time. ( At this time we do not have an update for you, with regards to your account. As soon as the Relevant Team has feedback, you will be notified immediately ).

Posted on September 4, 2018

Hi Bouranga,

I have reviewed the communication on your account, and as you have been informed, your account is under investigation. You will be informed once the investigation is complete. Until then, there is nothing that can be resolved via a complaint here.



Posted on September 7, 2018

Dear 21 Casino,

Please let us know if there's some update regarding this case.

Posted on September 11, 2018

Dear AskGamblers,

No update as of yet, as pointed out in the first reply - the player is aware his account is under investigation and we are not willing to post any information on here about this case.

The player is in touch with the revelant department and will be informed on the outcome once complete.



bouranga Netherlands Message
Posted on September 11, 2018

ya Well for Sure They forgot about my case 12 weeks now or do they come together once every 6 months.. 🤬

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