Complaint #1669 1xBet Casino

Withdrawal request claimed to be successful but never received any funds

By Abderrahman B.

3 weeks ago

I am submitting this complaint regarding a withdrawal request that was marked as “successful” on your platform, yet the funds were never received in my BaridiMob/bank account.

Account email: < sent to the casino >

Withdrawal number: 4859487489

Payment query number: 17115849

I made a withdrawal request using the BaridiMob payment method. The withdrawal was first approved and then marked as successful only a few minutes later. However, after checking my bank account, I found that no funds had been received.

I personally contacted my bank and provided them with the transaction date and time of my bank account ,The bank confirmed that:

no such transaction was ever received or processed on their side,

there is no pending transfer,

and this type of operation normally takes around 15 minutes, which also matches the timeframe stated on your own website for this withdrawal method.

Additionally, on the same day, I successfully made 6 deposits and one withdrawal using the exact same payment method and account. All of those transactions appeared correctly in my banking history. However, this specific withdrawal is completely missing.

To support my claim, I submitted an official pdf proof from the bank showing all transactions for that day, including the successful deposits and withdrawal, while clearly showing that the disputed withdrawal was never received.

Despite this evidence, my payment query was closed with the simple response:“The withdrawal amount has been sent to the specified account.”

No proper explanation, transaction proof, or investigation details were provided. My evidence was ignored entirely.

At this point, I strongly believe there has either been an internal processing error or fraudulent handling of the transaction, because the withdrawal was marked as completed without the funds ever reaching my account.

I kindly request:

a proper investigation into this withdrawal,

and an immediate refund or reprocessing of the payment if the transfer cannot be verified.

I have already provided official proof from the bank confirming that the funds were never received.

Disputed Casino 1xBet Casino

Reason Delayed payment

Amount $41000

Discussion

AskGamblers

• Support Team

5 days ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Abdou_belhadj

• Algeria

5 days ago

Dear AskGamblers Team and 1xBet Team,

I can confirm that the issue has been resolved and the funds have been returned to my balance.

This confirms that the withdrawal was not successfully completed despite initially being marked as successful.

I would like to thank the AskGamblers Team for their assistance throughout this case.

While I am pleased that the matter has finally been resolved, I am disappointed with 1xbet handling of the situation , and the fact that they had a screenshot proof tells me a lot of things which i will not be saying here but you can guess

Thank you.

Kind regards,

Abdou_belhadj

• Algeria

6 days ago

Dear team @askgamblers ,
It is your turn to reply please , did you receive that receipt ? And please let us know if it seems legit because i doubt it , also please check if it has the correct bank account number , my bank account number : 00799999004135286261, which is the one i provided for 1xbet
Thank you , regards

Abdou_belhadj

• Algeria

1 week ago

Dear AskGamblers Team,

I would like to provide an important update regarding the operator’s latest requests.

Over the course of this investigation, I have repeatedly complied with every evidence request made by 1xBet. I have submitted bank statements, transaction history, screen recordings, and multiple videos.

Most recently, I recreated the requested video several times in order to satisfy every requirement provided by the operator. Each time I adjusted the video according to their instructions. When they requested a third-person recording, I created a new video. When they requested that the official payment application be used, I created a new video. When they requested a recording showing the login process, wallet number, and transaction history, I created a new video.

Despite these repeated efforts, I continue to receive essentially the same request again, without any clear explanation of what specific requirement was not met by the previous submission.

My concern is that I am being asked to recreate the same evidence over and over, rather than being informed of any actual deficiency in the evidence already provided. If a particular video does not satisfy their requirements, I respectfully request that the operator clearly identify which requirement was not met.

I remain fully willing to cooperate and provide any reasonable evidence required. However, after multiple submissions of substantially the same proof, I believe it is reasonable to ask for a clear explanation of what remains to be verified.

Thank you for your time and assistance.

1xBet Casino Complaint Stats

Resolved 379 / 412

Avg. Amount $2,835

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

See all complaints for this casino

Withdrawl Not Avaliable

I have deposited money using my credit card "Master Card" twice and used the amount deposited to bet in bets with odds greater than 1.1.
Later, I deposited money using the "Instapay" method and also placed bets using more than the deposited amount.
Now, "Instapay" is not available for me to withdraw; it says, "Withdrawals can only be made using the same payment details as those that were used to deposit funds into your account. If you use various payment methods to make deposits, the withdrawals you make should be proportionate to the amount deposited via each payment method."
If I use the alternative method "MasterCard", the way I deposited before, the payment is always rejected with reason (Declined by operator. (Payment processing error). O
It has been 5 working days since I got these errors with no solution.
I already sent an email to security-en@1xb-et-team.com, but no reply yet.

Declined Withdrawal Number:N4933423525
Date: 11/6/2026
Amount :2000 egp

58h left

ج.م.‏2,000

I deposited money using Vodafone Cash

To the 1xBet Finance Team: I deposited money using Vodafone Cash 8 days ago, and the funds haven't been added to my account yet. ID: 1681187831 Deposit Amount: 500 Egyptian Pounds Date and Time: 9:20 AM I placed an order 9 days ago, and support keeps telling me my request is being processed. I've sent all the necessary proof of deposit.

92h left

ج.م.‏500

Unjustified Account Block and Confiscation of Funds

Complaint Description:

"On 29/04/2026, I deposited 122,559 MAD into my 1xBet gaming account (ID: 1648491937). Only 5 minutes after this deposit, 1xBet blocked all my withdrawal, deposit, and betting functions without any explanation.

I immediately contacted their live support, who instructed me to email [email protected]. Following their instructions, I reached out to that department, who then redirected me to [email protected]. I sent my detailed emails to both addresses on 22/04/2026. However, I have received absolutely no response from them for over 10 days.

I have contacted their live support over 100 times since then. Every time, I am given different, contradictory instructions by different operators, which has left me completely confused and frustrated. Instead of resolving the issue, they simply tell me to 'wait,' and today they even blocked my access to the live chat feature entirely.

I am a legitimate player who deposited my own money, and my funds have been frozen for no valid reason. I have provided all required identification, yet the casino remains completely unresponsive. I kindly request the AskGamblers team to intervene and help me recover my balance."

Account ID 1648491937

57h left

د.م.122,559

Unsettled deposit

I have deposited money into my account 503524997. It's been 4days still not credited. My bank says it was a successful process, but still no progress on their verification process with an amount of 33,000 Philippine pesos and 10 peso fee. I have sent all the files and the customer support always says on process verification pls help me.

Resolved

₱33,000

Verification delay and communication failure on withdrawal

I am submitting this complaint regarding an unresolved verification (KYC) delay and subsequent lack of communication from 1xBet support, which is blocking my ability to withdraw my funds.

Upon requesting a withdrawal, 1xBet support requested additional verification documents. I successfully provided a clear copy of my passport.

Following this, the casino requested a bank statement.

After an initial misunderstanding regarding the format, I provided the exact, official bank statement requested by the security team. Despite submitting the correct document via email exactly as requested, I received repetitive automated replies stating, "Please provide the documents required." I have re-sent the correct document three separate times to ensure visibility.

Security/support has now completely stopped responding to my emails, and my withdrawal remains blocked.

I have fully cooperated with the KYC process and provided all requested documentation.

I request that 1xBet review my submitted bank statement, successfully verify my account, and allow me to withdraw my funds.

I have attached my bank statement, my I cash one details, and an email thread between me and the security department of 1xbet.

When I contacted the normal support to resolve this issue, they told me to explain my situation, which I did, and they still won't respond to me.

Resolved

₹2,902

Uncredited Bank Transfer Deposit of 235000 TRY 17 Days Delay

Uncredited Bank Transfer Deposit of 235,000 TRY - 17 Days Delay

Dear AskGamblers Team,
I am filing this complaint against 1xBet because a significant deposit I made has not been credited to my account for 17 days.
> On [May 10, 2026], I initiated a bank transfer deposit of 235,000 TRY to the account details provided by 1xBet. The transfer was made via Enpara to the specific recipient name provided by the platform (Uğur Balaman).
The funds were successfully deducted from my bank account. However, despite 17 days passing, the amount has neither been credited to my 1xBet casino balance nor returned to my bank account. I have reached out to their customer support team multiple times and created several tickets. Unfortunately, I keep receiving the same generic responses stating that the relevant department is "checking" the issue, with no actual resolution or timeframe provided.
Waiting 17 days for a deposit to be processed is completely unacceptable. I have attached all the necessary documents proving the successful transaction. I kindly request your assistance in pushing 1xBet to either credit the 235,000 TRY to my account immediately or refund the full amount back to my bank account.
Thank you for your time and help.
My 1xBet Account ID: 1417752133
1xbet id:herecashew
I attached my bank receipt and other necessary files.

83h left

TL235,000

Deposit not received in my account

Hello, I made a deposit using the IMPS New method, but the funds were not credited to my 1xBet account. The payment query form is not allowing me to submit a request for this method.

Please check and credit my deposit.

Amount: 1000

Date: 2/4/2026

Time: 18:26

Receiver account number: 604100050600047

UTR/Transaction ID: 609219970945

Account number last 4 digits: 7419

Username/ID: 896654877

Sender's UPI ID: raiyash661@okaxis

Resolved

₹1,000

Unjustified rejection of notarized medical documents for verification

I am filing this complaint because 1xBet is repeatedly rejecting official, notarized, and translated medical certificates without providing any specific legal reason.I have submitted documents from the National Center for Mental Health and Prevention of Addiction of Georgia, which is the highest state authority in my country. These certificates officially confirm that I am not on any psychiatric or narcological registry, proving the absence of gambling addictionAll documents clearly show < personal info removed >. They are notarized and translated into English. Despite fulfilling all legal requirements, I receive only automated rejections. I demand a manual review of my documents and the release of my funds.

Resolved

None of methods I used for deposit is available for withdrawal

I have deposited money using my credit card "Master Card" twice and used the amount deposited to bet in bets with odds greater than 1.1.

Later, I deposited money using the "Instapay" method and also placed bets using more than the deposited amount.

Now, "Instapay" is not available for me to withdraw; it says, "Withdrawals can only be made using the same payment details as those that were used to deposit funds into your account. If you use various payment methods to make deposits, the withdrawals you make should be proportionate to the amount deposited via each payment method."

If I use the alternative method "MasterCard", the way I deposited before, the payment is always rejected with reason (Declined by operator. (Payment processing error). O

It has been 5 working days since I got these errors with no solution.

I already sent an email to [email protected], but no reply yet.

Resolved

ج.م.‏25,000

Deposite amount of 20000 inr not credited to my 1xbet account from last 8 days

Dear AskGamblers Complaints Team,

I would like to file a complaint regarding an unresolved deposit issue with 1xBet.

My deposit of ₹20,000 was made successfully on 25/04/2026 at approximately 4:38 PM through UPI payment method, but the amount was never credited to my 1xBet account balance.

Despite contacting customer support multiple times through chat and email, the issue has still not been properly resolved. I have submitted all requested documents several times, including my official bank statement, payment proof, and transaction details.

Customer support keeps asking me to wait, but they are not providing any exact timeline or final resolution.

Details of the transaction are as follows:

1xBet Account / Game ID: < sent to the casino >

Deposit Amount: ₹20,000 INR

Deposit Date: 25/04/2026

Deposit Time: 4:38 PM

Payment Method: UPI

Transaction ID: T2604251638032421919727

UTR Number: 854880216416

Recipient UPI ID: T427J08799@mairtel

Payment Request Number: #16014111

I kindly request your assistance in helping resolve this matter and ensuring that my ₹20,000 is either credited to my 1xBet account or refunded to my bank account as soon as possible.

I can provide screenshots, bank statements, and all supporting evidence if required.

Thank you for your assistance.

Sincerely,

email: < sent to the casino >

Rejected

₹20,000