Complaint #1792 1xBet Casino

Withdrawal of Rs 20500 INR

By Jermi7

3 weeks ago

Hi Team,

Account : 102272043
I made a withdrawal of Rupees : 20,500 INR on 3rd Aug. As in the status it is showing successful but the amount is not credited to my account.
I made multiple attempts to the customer support as the given window for the resolution is 48 hours but still no response. Even a payment query is running but no response whatsoever.

Attesting the bank statement as well as the snap shots for reference. Please do the needful in getting the amount credited.

Disputed Casino 1xBet Casino

Reason Delayed payment

Amount ₹20500

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Jermi7

2 weeks ago

I got the money added back to my wallet.
you may proceed with the closure of the ticket.
thanks

1xBet Casino

• Representative

2 weeks ago

Hello,

Thank you for providing the information and supporting documents.

We have accepted your case for review and forwarded the details to the responsible department for investigation.

At the moment, we kindly ask you to wait while the review is in progress. As soon as we receive an update regarding your withdrawal, we will inform you through the official support channels.

Thank you for your patience and cooperation.

Best regards,
1xBet Team

AskGamblers

• Support Team

2 weeks ago

Dear 1xBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

1xBet Casino Complaint Stats

Resolved 396 / 427

Avg. Amount $2,786

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

See all complaints for this casino

4 Withdrawals Blocked 934 USD 1xbet 3809975

Hello AskGamblers Team,

I have 4 withdrawals blocked at 1xbet since 02/08/2026. Total amount: $934.57

Withdrawal details:

1. 23.08.2026 - $232.06 - Status: In Progress

2. 16.08.2026 - $233.34 - Status: Transferred to next period

3. 09.08.2026 - $241.65 - Status: Transferred to next period

4. 02.08.2026 - $227.52 - Status: Transferred to next period

I have contacted 1xbet support 4 times by email and 1 time by live chat.

The live chat agent "Sabrina" lied to me and said "cancelled by client" which is FALSE. I have screenshots proving this.

No payment received. No explanation given for 26 days.

My account details:

Player ID: 3809975

< full name removed >

I demand immediate payment of $934.57.

Thank you.

51h left

$935

VISA Withdrawal Issues

I am an existing 1xBet customer and have successfully withdrawn funds via my Visa card in the past without issue. Since 24 August 2026, all withdrawal attempts to my Visa card have failed. When I contacted 1xBet support, I was told this is due to a "technical issue" affecting Visa withdrawals, but no timeframe for resolution was provided.

I do not have an alternative withdrawal method linked to my account, and 1xBet's stated policy requires withdrawing via the same method used to deposit. I requested that support either provide a resolution timeframe or authorize withdrawal via an alternative method (e-wallet, bank transfer, or crypto) given the fault is on their end, but I have not received a satisfactory response.

My funds remain in my account balance and have not been paid out.

What I Am Requesting:

Confirmation that my balance is secure and unaffected.
A clear timeframe for resolution of the Visa withdrawal issue.

I would appreciate AskGamblers' assistance in resolving this matter with 1xBet.

39h left

$1,283

Uncredited Aviator winnings 1xBet ID 1411924577

Account ID: 1411924577
Ticket Reference: TPQ-44918
Game Provider: Spribe (Aviator)
Disputed Amount: 663.30 EUR

On August 5, 2026, I experienced a technical currency conversion error while playing Aviator by Spribe on 1xBet.

I contacted the game provider Spribe directly, and they conducted an official investigation. Spribe provided me with detailed technical logs confirming that there were no errors on the game provider’s side, and that the funds (663.30 EUR) were processed correctly in units, but miscalculated by 1xBet’s internal system during currency conversion.

I forwarded all official proofs and technical logs from Spribe to 1xBet support 12 days ago (Ticket TPQ-44918). Despite receiving full proof from the software developer, 1xBet support keeps ignoring the facts, sending automated replies that the issue is "under investigation," and refusing to perform a manual balance adjustment.

It has been 19 days since the incident, and 1xBet is unreasonably withholding my funds. I ask AskGamblers to assist in escalating this issue to 1xBet representatives so they can perform a manual balance credit of 663.30 EUR.

82h left

€663

My account is still under verification and I cannot access my funds or withdraw my balance

Dear AskGamblers Complaint Team,

I need your assistance regarding my 1xBet account, which is currently under security verification.

1xBet customer support informed me that my account is being checked by the Security Department and instructed me to send a clear photo of my ID from both sides, together with my 1xBet account number, to: security-en@1xbet-team.com

I have already sent the requested documents to the Security Department, but I have not received any response from them yet.

My account is still under verification and I currently cannot access my funds or withdraw my balance.

I am not sure how to properly submit a complaint on AskGamblers, so I would appreciate your assistance with opening and handling this complaint.

I am fully willing to provide any additional documents required for the verification.

Please help me contact 1xBet and find out the current status of my account and funds.

I have attached screenshots of my communication with 1xBet as evidence.

Thank you for your help.

Kind regards,

32h left

Missing Vodafone Cash Deposit

I am submitting a complaint against 1xBet regarding a missing deposit.
Deposit amount: 464 EGP
Date: August 4, 2026
Time: 12:44 PM
Payment method: Vodafone Cash
I completed the deposit successfully, and the amount was deducted from my Vodafone Cash account. However, the 464 EGP has not been credited to my 1xBet account.
I have already contacted 1xBet support regarding this issue, but the deposit has still not been credited.
I kindly ask AskGamblers to review this case and assist me in getting my 464 EGP deposit credited to my 1xBet account or refunded.
I can provide the Vodafone Cash transaction receipt, transaction ID, screenshots, and any correspondence with 1xBet as proof.
Thank you for your assistance.

31h left

ج.م.‏464

Deposit pendings

I have deposited amount of 2900rs on 29/06/2026 by using UPI but my amount is not been credited. I have sent multiple messages to him but my amount has not been credited. Please solve my problem as soon as possible.

Method:paytm

Transaction date and time:29/06/2026/17:57

Amount:2900rs

Player id :249869327

Agent payment details:8053031856@mairtel

Unique transfer number:5068921000031154

I have deposited amount of 1900RS on 10/06/2026, but my amount has not been credited up to know solve my problem as soon as possible.

Method:UPI fast

Transaction date and time:10/06/2026/6:31

Amount:1900

Player id:248969327

Agents payment details:divyarajsinhjageja122@okaxis