Complaint #1357 1xBet Casino

Urgent request for 1 year account suspension and refund following unprocessed Self Exclusion request

By Luckylarry61

1 year ago

Message on forum

I am submitting this complaint regarding 1xBet’s failure to process my self-exclusion request submitted on May 23, 2025, requesting a one-year account suspension due to serious gambling-related concerns. I have attached a screenshot of this initial request.

1xBet responded the same day, asking for passport verification. At that time, I did not have access to my passport to provide this information. However, I also spoke by telephone with a live support operator, clearly communicating my intention to self-exclude for one year.

Despite my clear and timely request, my account remained active. I was able to continue depositing funds and gambling after May 23, 2025.

I would like to provide the following timeline of my efforts and 1xBet’s failure to act:

May 23, 2025: Submitted a self-exclusion request on 1xBet’s platform, requesting a one-year suspension due to gambling problems.

May 23, 2025: Received a reply requesting passport verification.

May 24, 2025: Contacted live support by telephone to confirm my self-exclusion request and explained my inability to provide passport verification at that time.

May 23 – June 25, 2025: Despite my request, my account remained active, and I was able to deposit over $74,000 CAD during this period.

The continuation of gambling after my exclusion request caused significant financial harm and emotional distress. I reached out proactively to stop gambling and took responsible steps to do so, but 1xBet failed in their duty to enforce the exclusion promptly.

As a licensed operator, 1xBet is responsible for enforcing self-exclusion requests quickly to protect players. Their failure to do so is a breach of responsible gambling practices.

Therefore, I am requesting:

Immediate suspension of my account for one year, or permanent closure if possible, as I have communicated the urgency of my exclusion request despite being unable to provide verification documentation.

A refund of all deposits made after May 23, 2025, minus any withdrawals, as these deposits were made after my explicit request to self-exclude and represent financial harm caused by 1xBet’s failure to act.

Thank you for your attention and assistance in this matter. I am happy to provide any additional information or documentation required to support this complaint.

Disputed Casino 1xBet Casino

Reason Self-exclusion

Discussion

AskGamblers

• Support Team

10 months ago

Dear all,

Following a careful review and consideration of all the information by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that 1xBet Casino management acted in accordance with their Terms and Conditions. The player did not specifically mention a gambling-related issue, but rather focused on the money spent.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

1xBet Casino

• Representative

10 months ago

Dear Luckylarry61,
Dear AskGamblers Team,

Thank you for your continued engagement.

We would like to clarify that the player’s account has now been blocked. However, there are no grounds for a refund in this case.

According to the platform’s rules, in order to block an account, the player must provide specific documentation. Unfortunately, he did not submit the required documents at the time of his initial request, so the blocking process was not completed from his side.

We would also like to note that in his previous communications during that period, the player did not mention gambling addiction. His account was blocked immediately after he brought up this issue recently, in accordance with our Responsible Gambling policy.

As previously mentioned, we are not authorized to share materials from our internal systems. However, the player has access to the same correspondence and, if he wishes, he is free to share the full history of his communication with the Block Department directly with the AskGamblers administration.

Best regards,
1xBet Team

Luckylarry61

• 1 reviews

10 months ago

Dear AskGamblers Team,

I would like to provide an update on my complaint.

1xBet has confirmed that my case remains under review, and I appreciate their continued communication on this matter. However, I am still waiting for a clear timeline on when I can expect a resolution or meaningful next steps.

Given the seriousness of this case and the amount involved, I kindly request that AskGamblers encourage 1xBet to provide a concrete timeline for resolving this complaint.

Thank you for your ongoing assistance in helping to move this process forward.

Luckylarry61

• 1 reviews

11 months ago

Thank you for your update and for confirming that my case is being reviewed by the appropriate department. I appreciate your continued attention to this matter.

Could you please provide me with an estimated timeline for when I can expect the next update or resolution? This will help me plan my next steps and ensure we can bring this matter to a fair conclusion as soon as possible.

Thank you for your cooperation.

1xBet Casino Complaint Stats

Resolved 381 / 414

Avg. Amount $2,834

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

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marked my withdrawal as successful but I never received the funds

Hello AskGamblers Team,

I am submitting this complaint regarding a withdrawal issue with 1xBet.

On 25 June at 10:19 PM, I requested a withdrawal of SAR 500 to my Tiqmo wallet using my registered mobile number.

Before making this withdrawal, I had originally tried to withdraw to another wallet, but the request was rejected by 1xBet. Following their requirements, I created a new Tiqmo wallet and used it for this withdrawal.

This Tiqmo wallet was newly created and had no previous transactions. The attached account statement clearly shows that there has never been any incoming transfer from 1xBet, including the SAR 500 withdrawal.

1xBet marked the withdrawal as successful, but more than five days have passed and I have not received the funds.

I contacted Tiqmo support, and they informed me that only the sender can initiate a transfer trace. I also provided my Tiqmo account statement to 1xBet, but they continue to repeat that the funds were sent without providing proof that the transfer was made to my registered wallet or opening a formal investigation.

I respectfully request that 1xBet:

- Initiate a formal transfer trace with their payment provider.
- Provide proof that the SAR 500 was sent to my registered Tiqmo wallet.
- Refund the withdrawal amount if they cannot verify that the transfer reached my wallet.

I have attached all supporting evidence, including the withdrawal confirmation, Tiqmo account statement, and my conversations with both parties.

Thank you for your assistance.

94h left

ر.س.‏500

Withdrawal being rejected without resolution

Unable to Withdraw Funds – 1xBet Keeps Rejecting Withdrawals Without Resolution

I am filing this complaint because I have been unable to withdraw my funds from my 1xBet account despite trying every solution suggested by their customer support.

Account ID: 1684230157

Here is what happened:

* My first deposit was made via Banque Populaire bank transfer.

* A few days later, I made another deposit using my Visa card.

* When I tried to withdraw my balance, every withdrawal method was greyed out except Visa.

* However, every time I selected Visa and submitted a withdrawal request, it was immediately rejected with the message: “Declined by operator.”

I contacted customer support multiple times, but I received different and contradictory explanations every time:

* One agent told me to wait 5 hours and try again.

* Another told me to clear my browser cache and cookies.

* Another advised me to make a new deposit using a different payment method, place a bet, and then I would be able to withdraw using that new method.

I followed their instructions.

Today I made another deposit using Skrill, placed bets, and also played in the casino as instructed. However, when I tried to withdraw again, Skrill was also greyed out, leaving me unable to withdraw my funds once again.

Every time I contact support now, they simply tell me to email [email protected] and say the issue will be resolved there.

I have already sent emails to that address but have received no response whatsoever.

At this point:

* I have followed every instruction provided by customer support.

* I have deposited using multiple payment methods.

* I have wagered as instructed.

* I have contacted live support numerous times.

* I have emailed the security department without receiving any reply.

Despite all of this, I still cannot withdraw my own money.

I have attached screenshots of my conversations with customer support, the rejected withdrawal attempts, and my emails to the security department as evidence.

I am asking AskGamblers to help me resolve this issue and have 1xBet enable my withdrawals or process my withdrawal without further delays.

78h left

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Issue with a withdrawal of 5050 INR from more than a month ago

I am facing an unresolved issue with 1xBet regarding a withdrawal of 5050 INR.

1xBet Account ID: 958669201

1xBet Username: venky1322

On 18/05/2026, I submitted a withdrawal request from my 1xBet account. The withdrawal request ID given by 1xBet is 4848796393, and they claim that the payment was processed with UTR 239532639621.

However, the funds have not been credited to my bank account.

After I contacted 1xBet support, they informed me by email that the withdrawal was “successfully completed” from their side and asked me to contact my bank and get a confirmation letter stating that no transaction was received with the provided UTR number.

I contacted my bank, IndusInd Bank, and raised a query through Email. On 9 June 2026, I received an official reply from the bank (Case ID: 86722407) clearly stating that they are unable to fetch the said transaction in their system and have advised me to liaise with the remitter (1xBet). In simple terms, the bank is confirming that there is no such transaction credited to my account against that UTR number.

I have already shared this confirmation with 1xBet support, but my issue is still not resolved, and the amount of 5050 INR is missing. I am stuck between the bank and 1xBet, while my money is neither returned to my betting account nor credited to my bank account.

Today, on 25 June 2026, this issue is still unresolved.

I request that AskGamblers please intervene in this case and help me get my funds back from 1xBet.

I can provide:

1. Screenshot of 1xBet email confirming the UTR and withdrawal details

2. Screenshot/email from IndusInd Bank confirming that they do not see any transaction for UTR 239532639621

3. Any additional account, Bank Statement, or transaction details required for verification

I just want my 5050 INR either credited to my bank account or returned to my 1xBet balance.

79h left

₹5,050

Unresolved withdrawal issue since 07 May 2026

I am submitting this complaint regarding an unresolved withdrawal issue with 1xBet.

On 07 May 2026, I requested a withdrawal. However, the funds never reached my bank account. Since then, I have fully cooperated with all requests from 1xBet and provided every document requested by their departments.

I have provided:

- Detailed bank statements.
- Videos showing access to my banking application.
- Additional verification videos.
- Updated bank account information.
- Photos of my identity document.
- Photos of the bank card used for deposits.

After completing all verification procedures, the Security Department informed me by email that my withdrawal restrictions had been removed.

Despite this, ticket #16556076 is still marked as "Processing", and more than one month has passed since the original withdrawal request.

Customer support repeatedly informs me that the issue is being handled by a specialized department, but no final resolution has been provided.

I respectfully request assistance in resolving this issue and clarifying the status of my funds.
Initially, the withdrawal was intended to be sent to my EUR bank account. In an effort to resolve the issue and fully cooperate with the investigation, I later provided updated TL bank account details as requested.

Despite providing the updated banking information and completing all requested verifications, the issue remains unresolved.

Withdrawal amount: [Miktar] [EUR/TRY]

Player ID: 886712619

Ticket number: 16556076

Thank you.

88h left

€500

Deposit not received and customer support not responding

My 1xbet ID is 226309735.

I made a deposit of 13000 rupees on 19th June 2026, and it's been more than 3 days, and I haven't received my deposit in my ID.

I have raised a query with them regarding this. I am not getting any response from their consumer support.

Query number: 18347153

Date and time of query: 19/06/2026/16:13

Transaction method: PayZapp

Transaction date and time: 19/06/2026 / 18:05

Amount: 13000,00

Currency: INR

Your player ID: 226309735

Your payment details: 76****es

Agent's payment details: paytm.s2erls9@pty

Unique transfer number: 208828508465

1xBet's customer support is so poor that they don't even listen to what we are saying and hang up right away. I am not getting any help from them.

Resolved

₹13,000

Payment due

I am filing a formal complaint regarding unpaid withdrawals on 1xBet.

< personal information removed >

1xBet username/ID: 1589965793

Country: Argentina

**Unpaid withdrawals details:**

1. $3,000,000 ARS - Requested 10/04/2026 - Status: Marked as "Paid" in 1xBet system / Not received

2. $2,000,000 ARS - Requested 10/04/2026 - Status: Marked as "Paid" in 1xBet system / Not received

3. $2,500,020 ARS - Requested 08/04/2026 - Only received $2,000,000 ARS - Pending balance: $500,020 ARS

**Total pending: $5,500,020 ARS**

I have already contacted 1xBet support and they provide no solution. The withdrawals show as "Paid/Processed" in my account history but the funds never arrived in my bank account/CVU.

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Withdrawal of amount Rs 35356 not credited

I want to complain against 1xbet as I withdrew an amount of. Rs 35356 on 09 june 2026 but I didn't receive any of the money to my account. I contacted their team. And they created a ticket and said money will be credited in 7 banking working days. But still to date nothing has happened. Each time I ask they do the same to me. It was my hard earned money. I request ask gambler team to intervene on this. I am attaching all of the things. My account id is 1684998241.

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4000inr not credited since May 2026

Hey 1Xbet team, I deposited inr 4000 on 22 may 2026 and it's now 18 june and my deposit has not been credited yet, your customer support is asking me send my bank account statement to which i have provided it multiple times yet again and again I'm receiving the same reply asking me to send statement on mail or on chat, i have sended it to your mail, in chat and in payment query section as well, please look onto it and deposit my money asap

my player id- < sent to the casino >

username- < sent to the casino >

Payment Query no- 17135524

account gmail id- < sent to the casino >

recipient details-

Name- Mobile Shop

UPI ID- 885h6357IO@mairtel

UTR- 614201959767

SENDER DETAILS -

< removed >

Bank name- Bank of India

I'm attaching you all details here aswell of same