1xBet Casino - Unresolved deposit issue

Dear Mannarik17,

Thank you for providing the details. As per the payment department, support has already forwarded your request to them and they are still dealing with it as they are waiting for a response from the payment system, which may take some time. Please count on your understanding and patience. You will be notified by email as soon as the information from the provider is received.

Best regards,
The 1xBet Team

Hello Dear 1xBet Team.

It has been more than 12 days. This issue is not resolved, yet. I have been already knowing that you are waiting for a response from the payment system. All operators always answer me like your while I am asking for any update.

I just want to know what kind of response from the payment system you are waiting. The operators told me that they are not authorized to answer this question. I really hope that you will give me the answer.

I have provided all the details of my payment. According to that the deposit is absolutely completed by my side.
What is the problem that are delaying my deposit process.

If you may not resolve this issue, please, tell me how I can get my money back.
Or will I give up to loss my money because of non responsibility of your company.

Dear 1xBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear Mannarik17,

Unfortunately the payment department is still dealing with your issue and you will be notified by email as soon as any information becomes available. We sincerely apologize for waiting, but we count on your understanding. Our specialists are dealing with your issue.

Best regards,
The 1xBet Team

Hello!

It has been more than 16 days. This issue is not resolved, yet.

All operators always give me the same answer while I am asking for any update. They told me that they are waiting response from the payment system.
What kind of response you are waiting?

If you may not resolve this issue, please, tell me how I can get my money back.

Dear Mannarik17,

We sincerely apologize for the ongoing delay and any inconvenience this may have caused. Unfortunately, we are still awaiting a response from the Payment System regarding the resolution of this issue. Please rest assured that we are doing everything in our power to expedite the process, even though this matter involves third-party companies and banks whose procedures we cannot control. We will continue to monitor the situation closely and will update you via email as soon as we receive any new information. Thank you for your understanding and patience.

Best regards,
The 1xBet Team

Hello!
It has been more than 21 days. This issue is not resolved, yet.

All operators are giving me the same answer. Mary is the worst operator in your company.
Why do your company have operator no to know how to answer the customer's question?
Why does your company allow your operators to give unreasonable and non-corresponding answer to questions?

I deposited money with Faster Payment System (FPS). There are three parties: your company, your agent and customer.
According to the provided data, the customer is completely transferred the correct deposit amount to the following payment details.

So, what kind of response from the Payment System regarding the resolution of this issue are you still waiting?
What is the problem between your company and your agent?

Would I expect your company to take on more responsibility for resolving this issue?

Dear Mannarik17,

We are very sorry for waiting and our payment department specialists are doing their best to solve the issue as quickly as possible, but unfortunately in case we have to wait for a response from the payment system, we cannot influence the regulation and speed of work of the other company, but we are constantly continuing to update them with information on your case so that as soon as the final answer will be received at once successfully solve the issue.

Please expect a response from the support team by email as soon as updates are received.
Thank you very much for your cooperation.

Best regards,
The 1xBet Team

It has been more than 26 days. This issue is not resolved, yet.

Where is the responsibility of your company?

I deposited money with Faster Payment System (FPS). There are three parties: your company, your agent and customer.
According to the provided data, the customer is completely transferred the correct deposit amount to the following payment details.

Where is the other company?

Hello!
It has been more than 29 days. The problem isn't resolved yet.

They don't even give reasonable answer to my questions.
They don't even clarify the problem that they are facing up.
Their operator are answering like a bot. They always give me the unreasonable and non-corresponding answer to customer's questions.

As you answer me, your payment department specialists are doing their best to solve this problem for 29 days. But it is not resolved yet.
Why does your company allow inexpert specialists to work in your company?

What kind of response from the payment system are you waiting?

If you may not resolve this issue, please, tell me how I can get my money back.
Or

Will I give up to get my money back because of non responsibility of your company.

Please don't give your customer faking hope.