Complaint #1632 1xBet Casino

Repeated deposit Issue 3000 EGP not credited

By Ali A.

4 months ago

Message:

This issue has happened again.

On April 13, 2026, I made a deposit of 3000 EGP via Vodafone. The system clearly shows that the payment was successfully received, and I have proof from my transaction history confirming that the amount was accepted.

However, the funds were never credited to my account.

I have contacted the support team multiple times regarding this issue, but unfortunately, no useful solution has been provided. I have clear evidence of these conversations, and the matter remains unresolved.

This is exactly the same issue I previously faced with a 2000 EGP deposit, which was only resolved after AskGamblers intervention. It is unacceptable that the same problem is happening again.

I am not willing to wait unnecessary periods such as 1 to 11 days for my own funds.

I request AskGamblers to intervene again and resolve this issue within 48 hours.

All proof, including transaction confirmation and communication with support, is attached.

I expect either:
• Immediate credit of the full amount (3000 EGP), or
• A full refund without delay.

This repeated behavior raises serious concerns.

Disputed Casino 1xBet Casino

Reason Amount not credited

Amount ج.م.‏3000

Discussion

AskGamblers

• Support Team

3 months ago

Dear Alooh,

Following the submitter’s failure to provide adequate feedback cooperation with the casino related ( when it comes to providing needed documentation ) in a timely manner, the AskGamblers Complaint Team reached the conclusion that, unfortunately, such activity is in violation of the AGCCS Guidelines, section Updates and, therefore, the case is being rejected.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must. The AskGamblers Complaint Team maintains zero tolerance towards players who fail to provide the necessary level of cooperation.

Alooh

• Egypt

3 months ago

Hello,

I am extremely disappointed with how this case has been handled.

For more than a month, I have fully cooperated with every request and provided all available evidence, including the receipt, transaction ID, SMS confirmation, and video proof clearly showing that the payment was completed successfully.

From the very beginning, I informed you that the Vodafone Cash number used for the deposit was not registered in my name. If this alone was enough to reject the case, then this should have been clearly stated from day one instead of repeatedly telling me that the matter was under investigation for weeks.

The funds were deducted successfully, and I have provided proof of that. Yet after all this time, I am still being asked for a document that I have already explained I cannot obtain.

At this point, it feels as though the process is being unnecessarily prolonged rather than genuinely investigated.

I have done everything possible from my side. Therefore, I kindly request that a final decision be made based on the evidence already submitted and the records available within your payment system.

If the evidence provided is still not considered sufficient, then I believe it is unfair to continue keeping this case open without a clear resolution after more than a month of waiting.

Thank you.

1xBet Casino

• Representative

3 months ago

Hello,

Thank you for your message.

We understand your position, however we would like to point out that the relevant rules and requirements are clearly stated in the platform Terms and Conditions. During registration, every user confirms that they have read, understood, and agreed to comply with these rules.

In particular, the use of payment methods that do not belong to the account holder is specifically addressed in the rules. The requirement to provide supporting documents for the payment method used is not a new condition introduced during the investigation, but part of the established verification procedures.

The requested statement is required by the payment system in order to verify the transaction. Without it, the payment provider is unable to complete the verification process, and therefore the investigation cannot be finalized.

We appreciate the documents and evidence you have already provided. However, at this stage, the requested statement remains a mandatory requirement for further review of the case.

Should you be able to obtain and provide the requested document, the investigation can continue accordingly.

Best regards,
1xBet Team

Alooh

• Egypt

3 months ago

Hello,

To be honest, I am very disappointed with how this case has been handled.

For more than a month, I was repeatedly told that the case was under investigation. If the issue was simply that the Vodafone Cash wallet was not registered in my name, this could have been clearly stated from the beginning instead of making me wait for weeks while providing evidence and responding to requests.

I explained from the very start that the wallet was not registered in my name. Despite that, I was told the matter was being reviewed and investigated.

I have already provided all available evidence, including the receipt, transaction ID, SMS confirmation, and video proof showing that the payment was made successfully.

Furthermore, many users in Egypt use payment kiosks and wallet services in similar ways, especially people who cannot register local wallets in their own names. If such transactions are not accepted, this should be clearly enforced from the beginning rather than after the funds have already been deducted.

At this point, it feels like the issue is being unnecessarily prolonged while the fact remains that the money was deducted and the deposit was never credited to my account.

I have cooperated fully throughout this process, but I cannot provide documents that are impossible for me to obtain.

Additionally, I would like to say that this experience has been extremely disappointing.

As a customer, I believe people should be aware of how such cases are handled. Therefore, I intend to share my experience publicly on social media and relevant review platforms so that other users can make informed decisions and avoid facing similar issues.

My intention is not to create conflict, but simply to honestly describe what I have experienced throughout this process.

I still hope that this matter can be resolved fairly and professionally.

Thank you.

1xBet Casino Complaint Stats

Resolved 401 / 432

Avg. Amount $2,762

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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Unjust account block and confiscation of 122559 MAD

I am filing this formal complaint against 1xBet regarding my blocked account (Player ID: 1648491937) and the unlawful withholding of my legitimate funds totaling 122,559 MAD.

For over three months, 1xBet has trapped me in an endless circular loop between various support departments (Support, Security, Retail, and Block teams), refusing to process my payout or provide a clear path to resolution:

1. The Security Team repeatedly instructed me to contact [email protected]. However, the Retail team has completely ignored all correspondence since May 22, 2026.

2. Support Team (info-en) subsequently redirected me to [email protected], claiming my account was blocked under a pretext of "mental health protection."

3. I have explicitly confirmed my sound mental health and willingness to complete any formal KYC verification required. Despite this, [email protected] informed me on July 2, 2026, that "specialists are working on it," but has remained completely silent ever since.

4. When I request assistance from Security, they simply claim "consulting was provided earlier" and send me back to the non-responsive Retail or Block teams.

1xBet is using cross-departmental stall tactics to prevent me from withdrawing my balance of 122,559 MAD. I have fully abided by all terms of service and have complete proof of all contradictory email threads from their official domain.

Desired Outcome:

I request that 1xBet management immediately unblock my account and process the full withdrawal of my 122,559 MAD balance without further delay or deflection.

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Account suspended after deposit 12735 EGP

"On September 1st, I made a deposit via Vodafone Cash for 12,735 EGP. Shortly after the deposit, my account was suspended. I have contacted the casino support multiple times by email but have received no reply, which is consistent with my previous experience with this operator. This deposit has not been used for any bets — I did not win or lose anything from it, since the account was suspended before I could use it. I am requesting a full refund of the deposited funds, as no service was provided after payment was taken. My account has a verified, long-standing history with this operator, and no clear reason for the suspension has been given.

User ID: [1225939559]

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1xbet Casino - Stalling and no update on verification process

Dear 1xBet Support Team,

I am contacting you again to submit a FORMAL COMPLAINT regarding the restriction/blocking of my account, which has now remained unresolved for approximately two months.

I have fully cooperated with the Security Department and have provided the documents and verification materials requested from me. However, after all this time, the only response I continue to receive is that requests are processed “in the order they are received.”

I want to make it absolutely clear that this response is no longer acceptable after approximately two months of waiting.

I understand that 1xBet may have internal security and verification procedures. However, this does not justify keeping an account restricted indefinitely without providing the customer with a specific explanation of the current status of the case, an estimated resolution date, or information regarding whether there is any specific issue with the documents I have submitted.

Therefore, I formally request the following:

1. That my case be individually reviewed and escalated due to the excessive amount of time that has already passed.

2. That I be informed of the exact current status of my security verification.

3. That you clearly confirm whether any additional document, information, or verification is still required from me.

4. If no further documentation is required, I request a specific timeframe or reasonable deadline for the resolution of my case.

5. If 1xBet has determined that my account cannot be reinstated, I request that you provide the specific reason for that decision and the procedure for withdrawing any legitimate remaining balance from my account.

6. I also request the case/reference number or identifier of my review, together with confirmation that this complaint has been formally registered.

I want to formally record that I have fully cooperated with the verification process and that my case should not remain indefinitely pending while I continue receiving generic automated responses.

I have also found publicly available reports from other users describing similar situations, including cases where customers were repeatedly told that requests were processed “in the order they were received” for extended periods of time. For this reason, I am specifically requesting that my case not be answered with another generic response, but with a specific and verifiable update regarding my account.

I am not requesting unjustified preferential treatment. I am simply requesting that, after approximately two months, I receive a clear and definitive resolution.

Please forward this complaint to the responsible Security/Verification Department and provide me with a substantive response rather than another automated message asking me to wait.

I expect a concrete response regarding my case, not another generic request for patience.

Sincerely,

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Withdrawal rejected problem in 1xbet

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My 1xBet account has a balance of 6,320 BDT. In this situation, when I requested a withdrawal of 3,100 BDT, it was rejected. After that, whenever I try to make a withdrawal from my account, it is automatically refused.

The refusal reason shows: “Request for documents. Please email the security team. Identification document.”

My account had the New User First Deposit 100% Slot Bonus. I followed all of their rules, placed bets legally, and successfully completed the wagering requirement. This is my first and only 1xBet account. I have never opened a 1xBet account before.

I emailed the 1xBet Security Team 5 days ago regarding this issue, and I also sent clear photos of both sides of my original National ID Card.

Even after 5 days have passed, I still have not received any response from the 1xBet Security Team, which is really disappointing.

My ID: 1780681405

I request the 1xBet Security Team to please resolve my issue as soon as possible so that I can play games and withdraw my money.

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Hello 1xBet Support,

I would like to submit a formal complaint regarding my VIP Cashback.

My id:1212941985

I completed my Copper VIP level at 300,000 XP on August 22, 2026, at approximately 2:34 AM. According to the VIP Cashback terms, Copper provides 5% cashback once every 7 days.

More than 7 days have now passed, but my VIP Cashback still shows “Unavailable”, and the new 7-day cashback countdown has not started.

I have already contacted support and was informed that there is currently a technical issue causing a delay in opening the VIP Cashback. However, I would like to know specifically:

Why is my Copper VIP Cashback still unavailable?
When will my 7-day cashback cycle start?
Will the cashback I became eligible for after completing Copper be credited automatically once the technical issue is resolved?
Is my JILI Super Ace activity eligible for the Copper VIP Cashback calculation?
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Withdrawal Pending and Account Verification Delayed for Account ID 1004806711

Dear AskGamblers Support Team,

I am submitting this formal complaint regarding 1xBet withholding my withdrawal and unnecessarily delaying my identity verification (KYC) process.

Account Details:

Account ID: 1004806711
Registered Email: < email removed >
Pending Balance: ~2000 USDT

Timeline & Details of the Issue:

I recently placed standard bets on the platform and accumulated profits (~4,000 USDT).
When I requested to withdraw my remaining balance of ~2000 USDT, my withdrawal was blocked due to a pending identity verification (KYC).
I have already provided all requested identification documents over a week ago.
Despite waiting for over 7 days, my account verification remains incomplete. I have repeatedly contacted customer support and emailed the security department (⁠[email protected]⁠), but I only receive generic replies stating that the verification is still in progress.

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My submitted documents are 100% genuine and fully accurate. I have strictly abided by all platform rules and terms of service. I request 1xBet to complete my account verification immediately and release my withdrawal of ~2000 USDT.

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Withdrawal problem One X Bet

Account ID: 629972373
Amount: 34,400.78 EGP

1xBet is holding my balance and refusing all withdrawals.
Reason given: "Account linked to agent".

I deposited money to 9 different agents provided by 1xBet live chat support.
ALL agent numbers are FAKE and not on WhatsApp.
Examples: 19810606055, 17173681477, 17740441281, 17012345678, 18773681009

I contacted support. Agent named "Ammar" closed the chat immediately when I mentioned Curacao license and AskGamblers complaint.

This is fraud and scam. I have been playing and winning but cannot withdraw.

Proof attached: Balance screenshot, Deposit history, Rejected withdrawal screenshots, Chat screenshot.

Please force 1xBet to remove the agent link and allow me to withdraw to my wallet: 01018028374

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4 Withdrawals Blocked 934 USD 1xbet 3809975

Hello AskGamblers Team,

I have 4 withdrawals blocked at 1xbet since 02/08/2026. Total amount: $934.57

Withdrawal details:

1. 23.08.2026 - $232.06 - Status: In Progress

2. 16.08.2026 - $233.34 - Status: Transferred to next period

3. 09.08.2026 - $241.65 - Status: Transferred to next period

4. 02.08.2026 - $227.52 - Status: Transferred to next period

I have contacted 1xbet support 4 times by email and 1 time by live chat.

The live chat agent "Sabrina" lied to me and said "cancelled by client" which is FALSE. I have screenshots proving this.

No payment received. No explanation given for 26 days.

My account details:

Player ID: 3809975

< full name removed >

I demand immediate payment of $934.57.

Thank you.

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VISA Withdrawal Issues

I am an existing 1xBet customer and have successfully withdrawn funds via my Visa card in the past without issue. Since 24 August 2026, all withdrawal attempts to my Visa card have failed. When I contacted 1xBet support, I was told this is due to a "technical issue" affecting Visa withdrawals, but no timeframe for resolution was provided.

I do not have an alternative withdrawal method linked to my account, and 1xBet's stated policy requires withdrawing via the same method used to deposit. I requested that support either provide a resolution timeframe or authorize withdrawal via an alternative method (e-wallet, bank transfer, or crypto) given the fault is on their end, but I have not received a satisfactory response.

My funds remain in my account balance and have not been paid out.

What I Am Requesting:

Confirmation that my balance is secure and unaffected.
A clear timeframe for resolution of the Visa withdrawal issue.

I would appreciate AskGamblers' assistance in resolving this matter with 1xBet.

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Uncredited Aviator winnings 1xBet ID 1411924577

Account ID: 1411924577
Ticket Reference: TPQ-44918
Game Provider: Spribe (Aviator)
Disputed Amount: 663.30 EUR

On August 5, 2026, I experienced a technical currency conversion error while playing Aviator by Spribe on 1xBet.

I contacted the game provider Spribe directly, and they conducted an official investigation. Spribe provided me with detailed technical logs confirming that there were no errors on the game provider’s side, and that the funds (663.30 EUR) were processed correctly in units, but miscalculated by 1xBet’s internal system during currency conversion.

I forwarded all official proofs and technical logs from Spribe to 1xBet support 12 days ago (Ticket TPQ-44918). Despite receiving full proof from the software developer, 1xBet support keeps ignoring the facts, sending automated replies that the issue is "under investigation," and refusing to perform a manual balance adjustment.

It has been 19 days since the incident, and 1xBet is unreasonably withholding my funds. I ask AskGamblers to assist in escalating this issue to 1xBet representatives so they can perform a manual balance credit of 663.30 EUR.

Resolved

€663