Complaint #1632 1xBet Casino

Repeated deposit Issue 3000 EGP not credited

By Ali A.

1 month ago

Message on forum

Message:

This issue has happened again.

On April 13, 2026, I made a deposit of 3000 EGP via Vodafone. The system clearly shows that the payment was successfully received, and I have proof from my transaction history confirming that the amount was accepted.

However, the funds were never credited to my account.

I have contacted the support team multiple times regarding this issue, but unfortunately, no useful solution has been provided. I have clear evidence of these conversations, and the matter remains unresolved.

This is exactly the same issue I previously faced with a 2000 EGP deposit, which was only resolved after AskGamblers intervention. It is unacceptable that the same problem is happening again.

I am not willing to wait unnecessary periods such as 1 to 11 days for my own funds.

I request AskGamblers to intervene again and resolve this issue within 48 hours.

All proof, including transaction confirmation and communication with support, is attached.

I expect either:
• Immediate credit of the full amount (3000 EGP), or
• A full refund without delay.

This repeated behavior raises serious concerns.

Disputed Casino 1xBet Casino

Reason Amount not credited

Amount ج.م.‏3000

Discussion

AskGamblers

• Support Team

5 days ago

Dear Alooh,

Following the submitter’s failure to provide adequate feedback cooperation with the casino related ( when it comes to providing needed documentation ) in a timely manner, the AskGamblers Complaint Team reached the conclusion that, unfortunately, such activity is in violation of the AGCCS Guidelines, section Updates and, therefore, the case is being rejected.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must. The AskGamblers Complaint Team maintains zero tolerance towards players who fail to provide the necessary level of cooperation.

Alooh

• Egypt

5 days ago

Hello,

I am extremely disappointed with how this case has been handled.

For more than a month, I have fully cooperated with every request and provided all available evidence, including the receipt, transaction ID, SMS confirmation, and video proof clearly showing that the payment was completed successfully.

From the very beginning, I informed you that the Vodafone Cash number used for the deposit was not registered in my name. If this alone was enough to reject the case, then this should have been clearly stated from day one instead of repeatedly telling me that the matter was under investigation for weeks.

The funds were deducted successfully, and I have provided proof of that. Yet after all this time, I am still being asked for a document that I have already explained I cannot obtain.

At this point, it feels as though the process is being unnecessarily prolonged rather than genuinely investigated.

I have done everything possible from my side. Therefore, I kindly request that a final decision be made based on the evidence already submitted and the records available within your payment system.

If the evidence provided is still not considered sufficient, then I believe it is unfair to continue keeping this case open without a clear resolution after more than a month of waiting.

Thank you.

1xBet Casino

• Representative

5 days ago

Hello,

Thank you for your message.

We understand your position, however we would like to point out that the relevant rules and requirements are clearly stated in the platform Terms and Conditions. During registration, every user confirms that they have read, understood, and agreed to comply with these rules.

In particular, the use of payment methods that do not belong to the account holder is specifically addressed in the rules. The requirement to provide supporting documents for the payment method used is not a new condition introduced during the investigation, but part of the established verification procedures.

The requested statement is required by the payment system in order to verify the transaction. Without it, the payment provider is unable to complete the verification process, and therefore the investigation cannot be finalized.

We appreciate the documents and evidence you have already provided. However, at this stage, the requested statement remains a mandatory requirement for further review of the case.

Should you be able to obtain and provide the requested document, the investigation can continue accordingly.

Best regards,
1xBet Team

Alooh

• Egypt

1 week ago

Hello,

To be honest, I am very disappointed with how this case has been handled.

For more than a month, I was repeatedly told that the case was under investigation. If the issue was simply that the Vodafone Cash wallet was not registered in my name, this could have been clearly stated from the beginning instead of making me wait for weeks while providing evidence and responding to requests.

I explained from the very start that the wallet was not registered in my name. Despite that, I was told the matter was being reviewed and investigated.

I have already provided all available evidence, including the receipt, transaction ID, SMS confirmation, and video proof showing that the payment was made successfully.

Furthermore, many users in Egypt use payment kiosks and wallet services in similar ways, especially people who cannot register local wallets in their own names. If such transactions are not accepted, this should be clearly enforced from the beginning rather than after the funds have already been deducted.

At this point, it feels like the issue is being unnecessarily prolonged while the fact remains that the money was deducted and the deposit was never credited to my account.

I have cooperated fully throughout this process, but I cannot provide documents that are impossible for me to obtain.

Additionally, I would like to say that this experience has been extremely disappointing.

As a customer, I believe people should be aware of how such cases are handled. Therefore, I intend to share my experience publicly on social media and relevant review platforms so that other users can make informed decisions and avoid facing similar issues.

My intention is not to create conflict, but simply to honestly describe what I have experienced throughout this process.

I still hope that this matter can be resolved fairly and professionally.

Thank you.

1xBet Casino Complaint Stats

Resolved 376 / 409

Avg. Amount $2,796

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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I deposited money using Vodafone Cash

To the 1xBet Finance Team: I deposited money using Vodafone Cash 8 days ago, and the funds haven't been added to my account yet. ID: 1681187831 Deposit Amount: 500 Egyptian Pounds Date and Time: 9:20 AM I placed an order 9 days ago, and support keeps telling me my request is being processed. I've sent all the necessary proof of deposit.

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Complaint Description:

"On 29/04/2026, I deposited 122,559 MAD into my 1xBet gaming account (ID: 1648491937). Only 5 minutes after this deposit, 1xBet blocked all my withdrawal, deposit, and betting functions without any explanation.

I immediately contacted their live support, who instructed me to email [email protected]. Following their instructions, I reached out to that department, who then redirected me to [email protected]. I sent my detailed emails to both addresses on 22/04/2026. However, I have received absolutely no response from them for over 10 days.

I have contacted their live support over 100 times since then. Every time, I am given different, contradictory instructions by different operators, which has left me completely confused and frustrated. Instead of resolving the issue, they simply tell me to 'wait,' and today they even blocked my access to the live chat feature entirely.

I am a legitimate player who deposited my own money, and my funds have been frozen for no valid reason. I have provided all required identification, yet the casino remains completely unresponsive. I kindly request the AskGamblers team to intervene and help me recover my balance."

Account ID 1648491937

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Upon requesting a withdrawal, 1xBet support requested additional verification documents. I successfully provided a clear copy of my passport.

Following this, the casino requested a bank statement.

After an initial misunderstanding regarding the format, I provided the exact, official bank statement requested by the security team. Despite submitting the correct document via email exactly as requested, I received repetitive automated replies stating, "Please provide the documents required." I have re-sent the correct document three separate times to ensure visibility.

Security/support has now completely stopped responding to my emails, and my withdrawal remains blocked.

I have fully cooperated with the KYC process and provided all requested documentation.

I request that 1xBet review my submitted bank statement, successfully verify my account, and allow me to withdraw my funds.

I have attached my bank statement, my I cash one details, and an email thread between me and the security department of 1xbet.

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Uncredited Bank Transfer Deposit of 235,000 TRY - 17 Days Delay

Dear AskGamblers Team,
I am filing this complaint against 1xBet because a significant deposit I made has not been credited to my account for 17 days.
> On [May 10, 2026], I initiated a bank transfer deposit of 235,000 TRY to the account details provided by 1xBet. The transfer was made via Enpara to the specific recipient name provided by the platform (Uğur Balaman).
The funds were successfully deducted from my bank account. However, despite 17 days passing, the amount has neither been credited to my 1xBet casino balance nor returned to my bank account. I have reached out to their customer support team multiple times and created several tickets. Unfortunately, I keep receiving the same generic responses stating that the relevant department is "checking" the issue, with no actual resolution or timeframe provided.
Waiting 17 days for a deposit to be processed is completely unacceptable. I have attached all the necessary documents proving the successful transaction. I kindly request your assistance in pushing 1xBet to either credit the 235,000 TRY to my account immediately or refund the full amount back to my bank account.
Thank you for your time and help.
My 1xBet Account ID: 1417752133
1xbet id:herecashew
I attached my bank receipt and other necessary files.

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Account email: < sent to the casino >

Withdrawal number: 4859487489

Payment query number: 17115849

I made a withdrawal request using the BaridiMob payment method. The withdrawal was first approved and then marked as successful only a few minutes later. However, after checking my bank account, I found that no funds had been received.

I personally contacted my bank and provided them with the transaction date and time of my bank account ,The bank confirmed that:

no such transaction was ever received or processed on their side,

there is no pending transfer,

and this type of operation normally takes around 15 minutes, which also matches the timeframe stated on your own website for this withdrawal method.

Additionally, on the same day, I successfully made 6 deposits and one withdrawal using the exact same payment method and account. All of those transactions appeared correctly in my banking history. However, this specific withdrawal is completely missing.

To support my claim, I submitted an official pdf proof from the bank showing all transactions for that day, including the successful deposits and withdrawal, while clearly showing that the disputed withdrawal was never received.

Despite this evidence, my payment query was closed with the simple response:“The withdrawal amount has been sent to the specified account.”

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At this point, I strongly believe there has either been an internal processing error or fraudulent handling of the transaction, because the withdrawal was marked as completed without the funds ever reaching my account.

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a proper investigation into this withdrawal,

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Amount: 1000

Date: 2/4/2026

Time: 18:26

Receiver account number: 604100050600047

UTR/Transaction ID: 609219970945

Account number last 4 digits: 7419

Username/ID: 896654877

Sender's UPI ID: raiyash661@okaxis

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Dear AskGamblers Complaints Team,

I would like to file a complaint regarding an unresolved deposit issue with 1xBet.

My deposit of ₹20,000 was made successfully on 25/04/2026 at approximately 4:38 PM through UPI payment method, but the amount was never credited to my 1xBet account balance.

Despite contacting customer support multiple times through chat and email, the issue has still not been properly resolved. I have submitted all requested documents several times, including my official bank statement, payment proof, and transaction details.

Customer support keeps asking me to wait, but they are not providing any exact timeline or final resolution.

Details of the transaction are as follows:

1xBet Account / Game ID: < sent to the casino >

Deposit Amount: ₹20,000 INR

Deposit Date: 25/04/2026

Deposit Time: 4:38 PM

Payment Method: UPI

Transaction ID: T2604251638032421919727

UTR Number: 854880216416

Recipient UPI ID: T427J08799@mairtel

Payment Request Number: #16014111

I kindly request your assistance in helping resolve this matter and ensuring that my ₹20,000 is either credited to my 1xBet account or refunded to my bank account as soon as possible.

I can provide screenshots, bank statements, and all supporting evidence if required.

Thank you for your assistance.

Sincerely,

email: < sent to the casino >

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