Complaint #1632 1xBet Casino

Repeated deposit Issue 3000 EGP not credited

By Ali A.

3 months ago

Message:

This issue has happened again.

On April 13, 2026, I made a deposit of 3000 EGP via Vodafone. The system clearly shows that the payment was successfully received, and I have proof from my transaction history confirming that the amount was accepted.

However, the funds were never credited to my account.

I have contacted the support team multiple times regarding this issue, but unfortunately, no useful solution has been provided. I have clear evidence of these conversations, and the matter remains unresolved.

This is exactly the same issue I previously faced with a 2000 EGP deposit, which was only resolved after AskGamblers intervention. It is unacceptable that the same problem is happening again.

I am not willing to wait unnecessary periods such as 1 to 11 days for my own funds.

I request AskGamblers to intervene again and resolve this issue within 48 hours.

All proof, including transaction confirmation and communication with support, is attached.

I expect either:
• Immediate credit of the full amount (3000 EGP), or
• A full refund without delay.

This repeated behavior raises serious concerns.

Disputed Casino 1xBet Casino

Reason Amount not credited

Amount ج.م.‏3000

Discussion

AskGamblers

• Support Team

2 months ago

Dear Alooh,

Following the submitter’s failure to provide adequate feedback cooperation with the casino related ( when it comes to providing needed documentation ) in a timely manner, the AskGamblers Complaint Team reached the conclusion that, unfortunately, such activity is in violation of the AGCCS Guidelines, section Updates and, therefore, the case is being rejected.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must. The AskGamblers Complaint Team maintains zero tolerance towards players who fail to provide the necessary level of cooperation.

Alooh

• Egypt

2 months ago

Hello,

I am extremely disappointed with how this case has been handled.

For more than a month, I have fully cooperated with every request and provided all available evidence, including the receipt, transaction ID, SMS confirmation, and video proof clearly showing that the payment was completed successfully.

From the very beginning, I informed you that the Vodafone Cash number used for the deposit was not registered in my name. If this alone was enough to reject the case, then this should have been clearly stated from day one instead of repeatedly telling me that the matter was under investigation for weeks.

The funds were deducted successfully, and I have provided proof of that. Yet after all this time, I am still being asked for a document that I have already explained I cannot obtain.

At this point, it feels as though the process is being unnecessarily prolonged rather than genuinely investigated.

I have done everything possible from my side. Therefore, I kindly request that a final decision be made based on the evidence already submitted and the records available within your payment system.

If the evidence provided is still not considered sufficient, then I believe it is unfair to continue keeping this case open without a clear resolution after more than a month of waiting.

Thank you.

1xBet Casino

• Representative

2 months ago

Hello,

Thank you for your message.

We understand your position, however we would like to point out that the relevant rules and requirements are clearly stated in the platform Terms and Conditions. During registration, every user confirms that they have read, understood, and agreed to comply with these rules.

In particular, the use of payment methods that do not belong to the account holder is specifically addressed in the rules. The requirement to provide supporting documents for the payment method used is not a new condition introduced during the investigation, but part of the established verification procedures.

The requested statement is required by the payment system in order to verify the transaction. Without it, the payment provider is unable to complete the verification process, and therefore the investigation cannot be finalized.

We appreciate the documents and evidence you have already provided. However, at this stage, the requested statement remains a mandatory requirement for further review of the case.

Should you be able to obtain and provide the requested document, the investigation can continue accordingly.

Best regards,
1xBet Team

Alooh

• Egypt

2 months ago

Hello,

To be honest, I am very disappointed with how this case has been handled.

For more than a month, I was repeatedly told that the case was under investigation. If the issue was simply that the Vodafone Cash wallet was not registered in my name, this could have been clearly stated from the beginning instead of making me wait for weeks while providing evidence and responding to requests.

I explained from the very start that the wallet was not registered in my name. Despite that, I was told the matter was being reviewed and investigated.

I have already provided all available evidence, including the receipt, transaction ID, SMS confirmation, and video proof showing that the payment was made successfully.

Furthermore, many users in Egypt use payment kiosks and wallet services in similar ways, especially people who cannot register local wallets in their own names. If such transactions are not accepted, this should be clearly enforced from the beginning rather than after the funds have already been deducted.

At this point, it feels like the issue is being unnecessarily prolonged while the fact remains that the money was deducted and the deposit was never credited to my account.

I have cooperated fully throughout this process, but I cannot provide documents that are impossible for me to obtain.

Additionally, I would like to say that this experience has been extremely disappointing.

As a customer, I believe people should be aware of how such cases are handled. Therefore, I intend to share my experience publicly on social media and relevant review platforms so that other users can make informed decisions and avoid facing similar issues.

My intention is not to create conflict, but simply to honestly describe what I have experienced throughout this process.

I still hope that this matter can be resolved fairly and professionally.

Thank you.

1xBet Casino Complaint Stats

Resolved 393 / 424

Avg. Amount $2,796

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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