Complaint #524 1xBet Casino

Deposit not credited after 48 days

By Lourenço S.

4 years ago

Hi,

I have deposited 100 euro on 2/7/2021 using by reference at ATM.

The money got transferred and it was a successful transaction. But the money never got credited into my 1xbet account.

I mailed 1xbet many times and it's been 48 days since I transferred my money. I mailed them with the details they asked me to send (transaction pdf and bank statement) and they couldn't resolve it yet.

This was the last e-mail I receive from 1xbet:

“ Dear user,

Our Payment Department is still working on the issue.

The process will not be faster if you keep reminding us about your deposit. Please be patient during this time.”

48 days is too much I am desperate with this...

Disputed Casino 1xBet Casino

Reason Amount not credited

Amount €100

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Lourencocbotelho

• Portugal

4 years ago

Hi,

Thank you very much,

Money was credited on my account

Thank you,

Askgamblers this issue can be closed

Thanks again!

AskGamblers

• Support Team

4 years ago

Dear @Lourencocbotelho,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1xBet Casino

• Representative

4 years ago

Dear Lourencocbotelho,

Thank you very much for your patience. We have received a response from the Security Service that your deposit from 2/7/2021 was successfully credited to your account. We kindly ask you to check this information and give us feedback

If you have additional questions, please feel free to contact us in any convenient way. We will do our best to help you

Best regards,
The 1xBet Support

1xBet Casino Complaint Stats

Resolved 380 / 413

Avg. Amount $2,840

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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Time: 18:26

Receiver account number: 604100050600047

UTR/Transaction ID: 609219970945

Account number last 4 digits: 7419

Username/ID: 896654877

Sender's UPI ID: raiyash661@okaxis

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