Complaint #286 1win Casino

Withdrawal pending for over 15 days

By 23781995Mallina

1 month ago

Complaint regarding delayed withdrawal payment

User ID: < sent to the casino >

Request number: SPP-21520

Amount: 30,000 UAH

On 17.04.2026, I submitted a withdrawal request for 30,000 UAH to my bank card (PrivatBank).

As of now, more than 15 days have passed, however:

- the funds have not been received to my bank account

- no proof of transfer (transaction ID) has been provided

- no exact timeframe for processing has been given

1win customer support continues to reply only with generic messages stating that they are “waiting for a response from the payment system,” without providing any evidence that the funds were sent or any realistic timeline for resolution.

My bank confirms that there are no incoming or pending payments related to this transfer.

Based on the above, I request immediate resolution of this matter and ask the operator to:

1. Provide official proof of payment (transaction ID)

2. Confirm the exact date and method of transfer

3. Or immediately return the funds to my account balance

This delay is excessive and unacceptable for a completed withdrawal request. I kindly ask for urgent assistance in resolving this case as soon as possible.

Date: 03.05.2026

Disputed Casino 1win Casino

Reason Delayed payment

Amount ₴30000

Discussion

AskGamblers

• Support Team

1 month ago

Dear @23781995Mallina,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1win Casino

• Representative

1 month ago

Hello!
We’ve checked the information related to your account. The transaction in question was cancelled by the payment system, and the funds were automatically returned to your game balance.
There are no restrictions on your account from our side — it is fully operating in a normal mode. You can try to submit the withdrawal again using the same details or choose another available payment method.

AskGamblers

• Support Team

1 month ago

Dear 1win Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

1win Casino Complaint Stats

Resolved 93 / 95

Avg. Amount $491

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

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