Complaint #384 1win Casino

Deposit delay

By Alampalli V.

2 days ago

Message on forum

Dear AskGamblers and 1win Team,

I am writing to request your assistance regarding a delayed deposit that has still not been credited to my account.

I deposited **₹25,000 (INR)** on **26/07/2026**, and it has now been over a week. Despite contacting 1win support multiple times, I have not received any meaningful update regarding my issue.

Whenever I reach out through live chat, I only receive generic, automated responses stating that my request will be resolved "as soon as possible." However, no one is able to provide an estimated resolution time (ETA) or any actual progress on my ticket. It has been more than a week, and I still have not received either the deposited amount or a proper response from the relevant team.

I kindly request your help in escalating this issue and assisting me in getting my deposit credited as soon as possible.

Below are my account details and deposit information. I have also attached the deposit screenshot and my bank passbook PDF as proof of the transaction.

Thank you for your time and assistance. I look forward to your prompt response.

Account ID: 11441625

Request ID: SPP-1076347

Transaction ID: 824403230440

Account statement password: 8121724393

Disputed Casino 1win Casino

Reason Delayed payment

Amount ₹25000

Discussion

93 hours left for Venkatalampalli to respond.

AskGamblers

• Support Team

1 hour ago

Dear @Venkatalampalli,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1win Casino

• Representative

2 hours ago

Hello!
Thank you for your patience. We are pleased to inform you that your deposit of ₹25,000 (INR) has been successfully credited to your account.We apologize for the delay and any inconvenience it may have caused. Your account balance should now reflect the updated amount. If you have any further questions or need assistance, please feel free to reach out.

AskGamblers

• Support Team

22 hours ago

Dear 1win Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

1win Casino Complaint Stats

Resolved 112 / 114

Avg. Amount $448

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Complaint Status

93h left

₹25,000

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User ID: 366308873

Support Case: SPP-1021512

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1win marked withdrawal successful but money was not received

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Two withdrawals, totalling RUB 100,000, were cancelled and returned to my 1win balance. The remaining RUB 50,000 withdrawal was marked as “Credited/Successful”, but the money never reached my bank account.

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1win ID 23323408

Ticket number SPP-900741

Deposit still not available. 8 days over already.

I submitted the bank statement and payment receipt again.

Please give me my deposit soon.

How can I continue playing if the deposit is slow?

Please check again and credit it soon

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