Complaint #269 1win Casino

Illegal 8000 AZN confiscation

By Vahid A.

1 month ago

Message on forum

AskGamblers Team,

This is a case of illegal fund confiscation by 1win.

Player ID: 357422767

Email used on 1win: <removed>

Phone: <removed>

Amount in dispute: 8000 AZN

Date of incident: 18.04.2026

FACTS:

1. My 1win account was FULLY VERIFIED before I won 8000 AZN on 17.04.2026.

2. On 18.04.2026, I submitted 3 withdrawals of 1500 AZN each within 15 minutes to my verified cards ending 9558, 6567, 0212. All 3 instantly went to "Pending" status.

3. 1win IMMEDIATELY BLOCKED my account access after the withdrawal requests.

4. I emailed support. They forced me to complete a NEW Face Verification to "unblock" the account.

5. I complied. Attached is proof: "Doğrulama Təsdiqləndi" - all KYC steps passed again.

6. RESULT: 72+ hours later, my account is STILL BLOCKED. My 8000 AZN is STILL withheld. No payment made.

VIOLATION: 1win is using fake security procedures to steal winnings. They have no right to block a fully verified account and hold funds after KYC is passed twice.

EVIDENCE ATTACHED:

1. 8000 AZN win balance

2. "Doğrulama Təsdiqləndi" screenshot after forced re-KYC

3. 3x pending withdrawal screenshots with TX IDs

4. Email from 1win support

REQUEST: Publicly mark 1win as SCAM. Force them to unblock my account and pay 8000 AZN immediately.

This is urgent. Player funds are being held hostage.

Disputed Casino 1win Casino

Reason Amount not credited

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that 1win Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Vahid

• Azerbaijan

1 month ago

Balance 0 AZN. Where is my 8000 AZN? 1win scam.

Vahid

• Azerbaijan

1 month ago

1win is LYING. Here is the proof.

See attached screenshot from my 1win "Nağdlaşdırmalar" history:

1. 18.04.2026 - 3 withdrawals of 1500 AZN. All CANCELLED. Reason: "Could not process withdrawal with this method".
2. There is NO 8000 AZN withdrawal on 23.04.2026. It does NOT EXIST.

My questions to 1win:
1. If you "could not process" 1500 AZN on April 18th, how did you "send" 8000 AZN on April 23rd?
2. Why is the 8000 AZN "successful" withdrawal NOT in my history?
3. Where is the bank DEKONT for this invisible 8000 AZN transfer?

My 1win balance is 0 AZN. My bank received 0 AZN.

1win deleted 4500 AZN by cancelling, then deleted the remaining 3500 AZN from my account. Total stolen: 8000 AZN.

This screenshot proves 1win never sent the money. This is FRAUD.

AskGamblers, 1win must pay my 8000 AZN now.

Vahid

• Azerbaijan

1 month ago

This is NOT a resolution. This is an insult.

1win says "technical issue fixed, account works". I DON'T CARE about my account.

I care about my STOLEN 8000 AZN.

1win STILL did not answer 3 questions:
1. Where is my 8000 AZN?
2. Where is the official bank DEKONT for the "sent" money?
3. Why did you CANCEL 4500 AZN on April 18th saying transfer was IMPOSSIBLE, then claim you sent 8000 AZN on April 23rd?

My bank statement 18.04 - 23.04 shows 0 AZN received. My 1win balance was DELETED to 0 AZN.

"Account works" means nothing when my money is GONE.

AskGamblers, please do NOT close this complaint. 1win must either:
A) Return my 8000 AZN immediately, OR
B) Provide official bank dekont with Transaction ID.

"Technical issue" is not a payment. I want my money, not excuses.

1win Casino Complaint Stats

Resolved 93 / 95

Avg. Amount $491

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

1win Casino Complaints

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Its been 7 days since my depsoit has been on a pending stage. My deposit id is SPP- 464235 i made the deposit on 4/06/2026 today its 11/06/2026. No resolution has been given. I have tried contacting the support multiple times but the only answer they have is
1) Thank you for your patience
2) Your transaction is under progress.
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Deposit marked as Canceled by casino

Dear AskGamblers Team,
I am filing this official complaint against 1win regarding a deposit issue that has been unresolved for over 5 days.
On 2nd June 2026, I made a deposit of INR 3,000 via UPI into my 1win account (Game ID: 7216715). The amount was successfully debited from my ICICI Bank account and transferred to the merchant's UPI ID: vignesh147@tmb.
However, instead of crediting the funds to my gaming wallet, the 1win system automatically marked the deposit status as "Canceled". I immediately opened an appeal and a support ticket was generated with Ticket ID: SPP-431378.
For the last several days, I have been continuously contacting their live chat support. They keep using automated scripts, acknowledging that the standard 72-hour timeline has exceeded, and giving false assurances that the request is "currently in progress" or "forwarded to the manager."
Despite providing all official bank proofs, the UPI transaction receipt with a valid UTR number, and screenshots of the canceled transaction, 1win has refused to credit my funds and is illegally withholding my money.
I request the AskGamblers team to kindly intervene in this matter and help me get my legitimate deposit credited or refunded.

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I am writing to launch a formal public complaint against 1win regarding a fraudulent delay in my funds. On 1st June 2026, I initiated a legitimate withdrawal request of PKR 10,700 from my 1win account.
Ever since I placed the request, the withdrawal status has been stuck on "Pending" continuously. According to 1win's standard terms, local payment system delays should not exceed 24-48 hours. It has now been over 3 days, and my funds have not been credited to my local account.
Furthermore, when I try to reach out via the in-app live chat support, the chat screen keeps loading indefinitely or automatically closes, completely blocking me from contacting a human support agent. I have also officially emailed my dispute and full transaction receipts to their security department (Ticket/Reference:SPP- 441736. ID : 365667952 but I have received zero response.
I have 100% genuine and verified digital proof of this transaction, including the 10-digit tracking numbers and specific gateway details. 1win has no legal right to freeze my hard-earned money.
I request the 1win team on this platform to immediately audit my account, unblock my support communication channel, and clear my pending withdrawal.

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After this, on 1 June 2026 at 7:35 pm, I made another UPI deposit of 6,500 Rs, which was also debited from my account. I raised an appeal for this second transaction, but my appeal was rejected with the explanation that “payment verification failed”. Despite this, I have in fact made the payment, and the funds have left my account. I have already shared the payment screenshot and UTR ID as proof, yet the problem remains unresolved, and no clear explanation has been provided.

I have contacted 1win customer support about both of these uncredited UPI deposits, but I have not been given any effective solution so far. My money is stuck between my bank and your system, and I am unable to use these funds on the platform.

I kindly request that both deposits, 3,500 Rs and 6,500 Rs, be credited to my 1win account (ID: 72688042) immediately. I also expect a clear clarification of why the payment verification failed despite successful debits on my side, so that this issue does not occur again in the future. Also, your support team isn’t helping me despite providing correct details; they are always giving foolish responses and closing the chat

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I am submitting this complaint regarding unresolved withdrawal issues with 1win.

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The related withdrawal requests include:
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The withdrawals are marked as "successful" or "completed" on the platform and Telegram bot; however, no funds have been credited to my bank account.

I have fully cooperated with the verification process and have already provided all requested documents, including my latest bank statement, to confirm that the funds were not received.

My primary concern is that 1win has not provided any transaction evidence or payment details to support their claim that the withdrawals were successfully processed. I have repeatedly requested the following information:

Transaction date
Recipient/beneficiary name
Transaction reference number or UTR/IMPS reference

Any payment confirmation details
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Despite multiple follow-ups, I continue receiving generic responses without a clear explanation or documentary proof of payment. If the withdrawal was genuinely processed from the operator's side, these transaction details should be available and shared for verification.

I respectfully request assistance in mediating this matter and ask 1win to either:

Provide valid transaction proof and payment reference details for verification with my bank, or
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I am prepared to provide screenshots, bank statements, email correspondence, and all relevant evidence supporting this complaint.

Thank you for your assistance.

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I deposited 25,000 rupees into my 1win gaming site, and it has been nearly 4 days, and still, my deposit has not been received. They are playing with me, and they are just time-passing with me without giving me my deposit money.

So, kindly look into this and solve my issue

My gaming ID: 57072528

Receiver's payment details

UPI ID: gpay-12202778472@okbizaxis

Upi reference no: 613925562639

Amount: 25,000 rupees

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Time: 11:49 PM

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Ticket ID: SPP-249098

Withdrawal method: EFT withdrawal

I requested a withdrawal of Rs300 on 14 May 2025. The withdrawal is still showing as "Pending" in my 1win app, 5+ days later.

I contacted live chat multiple times. Agent "Anna" said the request is "with the specialist team" and that they "cannot confirm" when it will be processed. They have not provided a transaction ID, payment reference, or specific reason for the delay.

1win's own policy states that withdrawals are processed within 72 hours. Deposits are instant, and my account is verified, so there is no reason for this delay.

I have screenshots of:

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I want the withdrawal to be processed immediately, or the funds returned to my 1win account so I can withdraw using a different method.

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Dear AskGamblers Team,

I am filing a formal complaint against 1win Casino regarding a withdrawal of 30 AZN requested on April 28, 2026. Despite 1win Casino marking the transaction as Successful in their internal system, the funds have not been credited to my account.

My experience with 1win Casino support team has been unacceptable and follows a pattern of repetitive stalling:

After I contacted 1win Casino regarding the missing funds, they requested my bank statement and opened a ticket ID SPP-103288.

Despite following their instructions, 1win Casino then demanded a video recording of my banking application, which I provided immediately.

Since then, I have contacted 1win Casino support 13 times. In every interaction, 1win Casino representatives repeatedly ask for the same documents and videos that I have already submitted multiple times.

Each time, 1win Casino claims that specialists are working on it and promises a resolution today or tomorrow, yet nothing happens.

It is clear that 1win Casino is using these repetitive requests as a tactic to avoid paying out my legitimate funds. I have cooperated fully with all of 1win Casino requirements, but the lack of progress is unprofessional and mocking. I request AskGamblers to hold 1win Casino accountable for this delay and help me recover my funds.

Thank you for your assistance.

Best regards, < full name removed >

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ман.30