Complaint Against 1win Unjustified Payment Delay and Changing Withdrawal Requirements

My id is 60313829 i made a deposit of 5800 on june 30 at 10:58pm then after 24 hours complete they provide me a complaint no which is SPP-763318 and they still show in pending and they always tell me to wait regularly I request to complete my complaint but they only make me fool i want my money either in gaming account or in my bank account i also attached the screenshot of successful payment of 5800 i also provide utr number but they didn’t complete my issue.

Plzz solve my problem

On 30june2026 at 09:33 p.m am, I deposited 4k. Transaction was successful. But money did not get credited to my gaming account. So after 20 minutes I raised the complaint and shared the screenshot. But today is 4th July and they are telling me that they are still waiting for update. It has been 5 days and still they are not able to solve this problem. Even though I sent them payment screenshot but they are doing nothing and telling me to wait and wait. Even I contacted my manager but he is saying the same thing sir wait for update.

Below is the attached screenshot of payment. Please solve this as soon as possible.

I made a deposit of 5000. Till now I haven't yet received my deposit funds over 3 months now. I have been complaining still nothing has been done about it. I have reached out to my bank, please help me out. I have tried my possible best but I don't know what is wrong with them.

This is my 1 win < sent to the casino >

Hello AskGamblers Team,

I am filing this complaint against 1win regarding a withdrawal delay.

My Registered Email: <removed>

The Issue: Withdrawal delay / Funds not received

Amount Involved: 450 EGP (Egyptian Pounds)

Request Date: 19/05/2026

I requested a withdrawal of 450 EGP from my account on May 19, 2026.

The withdrawal is still in "pending" status, or has not been credited to my bank/wallet yet, despite the significant amount of time that has passed.

I have contacted their customer support, but I have not received a satisfactory resolution.

I am requesting your assistance to investigate this delay and help me receive my funds as soon as possible.

Thank you for your help.

A tournament was held on 24/11/2025 to 24/12/2025 and the name of the tournament SPIN & WIN. In this particular tournament where I took 2nd place and the winning of that particular tournament Apple pack. In this particular tournament guidelines where clearly mentioned that winners will get their winnings within 45 days. In my case when I not get that winnings I contact with 1win support team and they provided a request appeal number SL2SD-42420. My winning registered with this appeal number. Each and every day I am asking about my tournament winning but they don't get provide any information about my tournament winning. Now they already been taken 6/7 months still that appeal number SL2SD-42420 is pending and they unable to solve the request. 2 days ago, again I asked to support chat and they raised another new appeal number which is SL2SD-78272. From last 6/7 months ,when I asked them they always provide same kind of response like, Wait, forwarded my request, Re-highlighted my request, reviewing by his team, I will receive a phone call from their team, team is working with priority basis that's the only update from 1win support team that's it. Even 1win operator side ,there is no any phone numbers where I can contact them directly and those numbers are showing in operator site, all are not available. Only chat support and vip manager mail id is available for contact that's it. The support team of 1win not finding any solutions till today. 3 months before my KYC successfully approved by 1win regarding my winnings and also told me within few days I will get my winnings. Actually they wasting time because after certain period of time crossing, the winning never be provide and also never raise any complaint what they exactly want. 1win break the rules and regulations in my case. When I won that, a call was coming from vip manager and congratulate me and told me what I exactly win and also told me the value of this prize around Rs 5,30,000.

Please ask 1win why my request appeal number SL2SD-42420 (old) SL2SD-78272 (new) unsolve after taking 6/7 months.

I deposited an amount of R200 on the 27th of May 2026 using the 1 voucher method on my 1win casino account, but it was never credited.

It's been 25 days, and there is still nothing.

I have escalated with their support team, but I still get the same answer that it has been escalated. I sent them the required screenshots and was told it would take 72 hours to resolve, yet I'm still waiting.

Subject: Formal Complaint Regarding Refunded Funds Not Credited – ID 354142059

To Whom It May Concern,

I am submitting this formal complaint regarding funds that were refunded but have not been credited back to my account.

Case Details:

- Account ID: 354142059

- Support Ticket: SPP-220343

- Amount: 50,000 ARS

- Transaction Date: May 6, 2026

On May 6, 2026, I requested a withdrawal of 50,000 ARS via bank transfer. The funds were sent through a payment provider/cashier. However, Binance rejected the deposit because the transfer originated from a third-party account, which did not match the name registered on my Binance account.

Binance has officially confirmed that:

1. The deposit failed due to a name mismatch.

2. The funds were refunded on May 6, 2026.

3. The refund was successfully received by the original sender/payment provider.

4. Supporting documentation, transaction records, and Coelsa ID records confirm the successful refund.

Despite this confirmation, more than 45 days have passed and the refunded amount of 50,000 ARS has not been credited back to my gaming account, nor has it been returned to me by the payment provider.

During this period, I have contacted customer support multiple times and have only been informed that the case is under review or has been escalated. No specific resolution, timeline, or explanation regarding the current location of the funds has been provided.

Therefore, I respectfully request:

1. An immediate investigation into the whereabouts of the refunded 50,000 ARS.

2. Identification of the payment provider/cashier who received the refund.

3. Immediate crediting of the funds to my account or return of the funds through the appropriate payment method.

4. A written response detailing the outcome of the investigation and the expected resolution timeframe.

I have attached all supporting documentation provided by Binance, including refund confirmations, transaction history, Coelsa ID records, and evidence showing that the refund was successfully received by the payment provider.

I look forward to your prompt response and a definitive resolution of this matter.

Sincerely,

< full name removed >

Account ID: 354142059

Support Ticket: SPP-220343