1Red Casino - Delayed payment of R29200

Dear 1Red Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

Thank you for informing us about the complaint.

Regarding the situation: the client indeed initiated the withdrawal, we sent the funds and the withdrawal is in the confirmed status. However, since the client states that he has not received these payments, we have contacted the payment provider about these payments and are waiting for a response from them.

Of course, we want to continue cooperation with the client and resolve this situation so that the client is satisfied. Therefore, we are checking this situation fully and it will be resolved shortly

If you have additional questions, we will be happy to answer them.

Thank you for the reply

How long is shortly for because since the 2nd of January I sent the VIP Manager my bank statement to show that the was no money deposited in my bank account and he said the matter was sent to higher department

I got all the withdrawal money thank you

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.