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1Red Casino - Deposit refund issue

RESOLVED

Complaint Info

Disputed casino

1Red Casino

Amount

€ 297.34

Posted on December 24, 2024

Hi,

I am writing to you because I registered on 1red to place sports bets but I have not been able to place a single bet: all my bets, pre-match or live, are systematically refused, even for €1.

So I requested a withdrawal after successfully completing the validation steps.

However, the bookmaker refuses to pay me because I have not played 3 times the amount of my deposit, which I cannot do since he has blocked my bets.

He tells me that I can play on the casino but I did not register for that at all: it is not fair of them.

I accept that he does not let me bet but the least he can do is that in exchange he gives me my money back.

Thanking you in advance for your help.

Best regards

AskGamblers
Posted on December 24, 2024

Dear @frafio,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed deposit refund.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on December 25, 2024

Hi,

The total amount of the disputed deposit refund is 297.34 €.

Best regards

AskGamblers
Posted on December 27, 2024

Dear 1Red Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on January 6, 2025

Dear all,

This complaint has been reopened as per 1Red Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on January 6, 2025

Hi

I finally withdrew my funds after playing 3 times the deposit amount at the casino.

Thanks anyway for your help and professionalism AskGamblers

Posted on January 6, 2025

Dear AskGamblers Team,

We are writing to update you on the ongoing complaint from frafio. As the player mentioned, they were able to withdraw their funds.

We are pleased to inform that the withdrawal has been successfully processed and the player has received their funds. We appreciate your patience and cooperation in this matter.

Posted on January 7, 2025

Hi,

I confirm that the matter is settled and that the dispute can be closed.

Thank you very much

AskGamblers
Posted on January 8, 2025

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.