1Red Casino - 1Red is not processing withdrawal requests

Dear AskGamblers,

Thank you for informing us about the complaint.

The fact is that we needed a little more time to check the game activity and the player's documents, because the security of the player's account is a priority for us.

On 14.11.2024, we confirmed the player's cashout, which he expected and which is mentioned in the player's complaint, namely 5000 EUR.

In addition, also on 14.11.2024, we confirmed two more cashouts of our client, namely 10,000 EUR in total.

This means that on 14.11.2024 we confirmed cashouts for a total of 15,000 EUR, made concessions and confirmed the amount above the specified limits, as the waiting time for the first cashout was exceeded.

Therefore, we consider the situation settled.

All other cashout requests will be processed according to the limits specified on the website.

Best regards,
1Red Casino Support Team

Hello,

indeed, 1Reds reply is correct.
I have received €15000 in cashouts so far.
I still have €20500 in open withdrawals and would like this complaint to stay open until everything's settled and 1Red pays out the rest in time now.

Best regards

Thank you for your reply.
We are glad to be able to resolve this situation.
We would also like to inform you that today another cashout of our client was confirmed, corresponding to 5000 EUR, as stated in the terms and conditions.

If you have any additional questions, we will be happy to answer them.

Best regards,
1RED Casino Team

Hello,

its not resolved yet and i still have 15,500€ in pending withdrawals.
I would like this complaint to stay open until everything's settled and 1Red pays out the rest in time now.

Yes, of course. After checking the situation again, we can confirm that our client receives cashouts according to the limits. We are also glad that 1RED is really a lucky place for our client. We will continue to monitor the situation.

Hello,

please process my last other withdrawals as well.
Or tell me when you will process it. Thanks

Dear 1Red Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Greetings! We hope you are well. Previous cashouts have been processed according to processing times and limits. The next cashouts are taking longer to process because you exceeded your weekly cashout limit last week. The next cashouts are under review and will be confirmed as soon as we receive a response.

Hello,
This reply is very vague and does not answer my question
Please let me know the exact dates when my withdrawal limit will be reset and when I can expect it.
Thank you very much

Dear 1Red Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per 1Red Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear AskGamblers Team,

We would like to inform you that on 06.12 we confirmed another cashout in the amount of 5000 EUR. Considering the fact that our client made new bets, we need a little more time to get an answer from the game provider regarding these bets.

If you have any additional questions - we will be happy to answer.

Hello,

I’ve made 2 Blackjack hands at Evolution and some bonus buys and spins on slots (and I lost on the slots).
What do you think, how long the „verification“ takes?

Dear AskGamblers Team,

We would like to inform you that we have confirmed cashouts for the amount of 10000 EUR during this as week as per weekly cashout limits.

The next cashout will be confirmed when the weekly withdrawal limit is updated.

Currently waiting for 1x 5000€ and 1x 900€

This should hopefully come in time and afterward this complaint can be closed.

Dear @NielsGamblin,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello,

Today, all the remaining payments have been paid out.

Everything’s done now. Thanks

Dear AskGamblers Team,

I want to inform you that all cashouts of the client have been confirmed, so the case can be considered resolved.

If you have any questions, we will be happy to answer them.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.