Complaint #8 WinWinBet Sportsbook

Withdrawal marked as completed but funds never received

By Sarabamoun

1 week ago

Hello,

I would like to submit a complaint regarding a withdrawal from my WinWin.bet account.

User ID: 1626444425

On 1 August 2026 at 3:11 AM, I requested a withdrawal of EGP 4,349 via Instapay.

The withdrawal was later marked as Completed, but I have never received the funds in my Instapay/CIB account.

I contacted customer support many times. They repeatedly stated that the withdrawal was successful. I asked several times for the official transfer receipt and the transfer reference number (RRN/UTR), but these were never provided.

Instead, I received screenshots that do not prove that EGP 4,349 was transferred to my Instapay account. One screenshot shows a Vodafone Cash transaction, which is different from my selected withdrawal method.

I have checked my bank account and confirmed that I have not received the funds.

I respectfully request that WinWin.bet provide:

The official transfer receipt.

The transfer reference number (RRN/UTR).

Proof that the funds were transferred to my Instapay account.

If they cannot provide this evidence, I request that the withdrawal be processed again or that the funds be returned to my account.

Thank you.

Disputed sportsbook WinWinBet Sportsbook

Reason Delayed payment

Amount ج.م.‏4349

Discussion

AskGamblers

• Support Team

5 days ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sarabamoun

5 days ago

Dear AskGamblers Team,
Thank you for your assistance and support throughout this complaint.
I confirm that the funds of EGP 4,349 have been successfully returned to my WinWinBet gaming account.
Since the funds have now been returned, I consider the issue resolved.
I would also like to thank the AskGamblers team for their assistance in resolving this matter.
Best regards,
Sarabamoun Barsoum

WinWinBet Sportsbook

• Representative

6 days ago

Dear Player,

Please accept our sincere apologies for the situation. Following an additional review, we have confirmed that the issue occurred on our side due to the payment being processed incorrectly.

The funds have now been returned to your gaming account. You may submit a new withdrawal request at your convenience.

Thank you for your understanding, and please accept our apologies for any inconvenience caused.

Best regards,
WinWin Bet Team

WinWinBet Sportsbook Complaint Stats

Resolved 1 / 3

Avg. Amount $8,553

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

WinWinBet Sportsbook Complaints

See all complaints for this sportsbook

Delaying payment

I am submitting this complaint regarding unpaid winnings totaling €21,521.65 from WinWinBet.

WinWinBet credited my account with €5,000 as part of a promotional cooperation, so that I could place and advertise betting slips connected to their platform.

Before the funds were credited and used, I was never informed that the winnings generated from this balance would be non-withdrawable. I was not provided with any written terms stating that the profits could not be withdrawn, nor was I informed about any maximum winnings limit, withdrawal restriction, wagering requirement or similar condition.

I want to make it completely clear that I am not requesting the original €5,000 credited by the company. That amount remains separate. I am requesting only the winnings generated through the betting activity.

After the bets were successful and I attempted to withdraw my winnings, the company claimed that the profits were not withdrawable. This restriction was only communicated after significant winnings had already been generated.

Furthermore, my WinWinBet transaction history shows the following withdrawals as completed:

€234.14
€1,411.32
€10.00
€10,000.00
€5,216.17
€2,448.00
€2,202.02

The total amount marked by WinWinBet as completed is €21,521.65.

Despite all these transactions being shown in my account as completed, I have not received a single euro.

I have screenshots showing the transaction history, the withdrawal amounts, the dates and the transaction numbers. I also retain the complete conversations with the company’s affiliate manager.

I do not wish to publicly expose or identify the affiliate manager. However, if WinWinBet disputes the facts of this complaint, I am prepared to provide the complete and unedited conversations privately to the AskGamblers complaint team.

I request that WinWinBet either:

Pays the full €21,521.65 shown as completed withdrawals, or
Provides verifiable payment evidence for every transaction, including official payment references that can be checked with the relevant payment provider.

The company benefited from the promotional activity and did not disclose any restriction before the betting activity took place. Applying such a restriction only after the bets had won is unfair and unacceptable.

I am asking AskGamblers to assist me in obtaining the payment of my legitimate winnings.

Unresolved

€21,522

Winwin Sportsbook - Cannot complete KYC because the security team is not responding

Hello dear Askgamblers team

I try to explain my case as simply and accurately as possible. Recently, i registered an account at winwin.bet website and deposited 9605 RUB into my account using DGB cryptocurrency. I managed to make my balance to 58000 RUB without using any bonus or promotional programs. Then i tried to withdraw from my account and i was asked to email the security team and provide documents.So i did this and provided a photo of my ID.Next they asked me to take a picture of myself and my ID card with the background of emails from security. I sent the photos with all the details and requested items , but they asked for more and more pictures.So far i have sent them more than 25 pictures but none of these pictures were accepted and ultimately, they told me :

" Without providing the requested files, any further actions are impossible. All further messages from you will be ignored."

Since then, I have sent them 5 more pictures and asked why my photos are not being accepted, but they have not returned my email. I hope AskGamblers can help me get my funds back. Once again, I insist I have not won anything from the bonus and have only played with my real balance.

Thank you in advance.

Unresolved

руб.58,000