Complaint #7
WinWinBet Sportsbook
Delaying payment
1 week ago
I am submitting this complaint regarding unpaid winnings totaling €21,521.65 from WinWinBet.
WinWinBet credited my account with €5,000 as part of a promotional cooperation, so that I could place and advertise betting slips connected to their platform.
Before the funds were credited and used, I was never informed that the winnings generated from this balance would be non-withdrawable. I was not provided with any written terms stating that the profits could not be withdrawn, nor was I informed about any maximum winnings limit, withdrawal restriction, wagering requirement or similar condition.
I want to make it completely clear that I am not requesting the original €5,000 credited by the company. That amount remains separate. I am requesting only the winnings generated through the betting activity.
After the bets were successful and I attempted to withdraw my winnings, the company claimed that the profits were not withdrawable. This restriction was only communicated after significant winnings had already been generated.
Furthermore, my WinWinBet transaction history shows the following withdrawals as completed:
€234.14
€1,411.32
€10.00
€10,000.00
€5,216.17
€2,448.00
€2,202.02
The total amount marked by WinWinBet as completed is €21,521.65.
Despite all these transactions being shown in my account as completed, I have not received a single euro.
I have screenshots showing the transaction history, the withdrawal amounts, the dates and the transaction numbers. I also retain the complete conversations with the company’s affiliate manager.
I do not wish to publicly expose or identify the affiliate manager. However, if WinWinBet disputes the facts of this complaint, I am prepared to provide the complete and unedited conversations privately to the AskGamblers complaint team.
I request that WinWinBet either:
Pays the full €21,521.65 shown as completed withdrawals, or
Provides verifiable payment evidence for every transaction, including official payment references that can be checked with the relevant payment provider.
The company benefited from the promotional activity and did not disclose any restriction before the betting activity took place. Applying such a restriction only after the bets had won is unfair and unacceptable.
I am asking AskGamblers to assist me in obtaining the payment of my legitimate winnings.
WinWinBet credited my account with €5,000 as part of a promotional cooperation, so that I could place and advertise betting slips connected to their platform.
Before the funds were credited and used, I was never informed that the winnings generated from this balance would be non-withdrawable. I was not provided with any written terms stating that the profits could not be withdrawn, nor was I informed about any maximum winnings limit, withdrawal restriction, wagering requirement or similar condition.
I want to make it completely clear that I am not requesting the original €5,000 credited by the company. That amount remains separate. I am requesting only the winnings generated through the betting activity.
After the bets were successful and I attempted to withdraw my winnings, the company claimed that the profits were not withdrawable. This restriction was only communicated after significant winnings had already been generated.
Furthermore, my WinWinBet transaction history shows the following withdrawals as completed:
€234.14
€1,411.32
€10.00
€10,000.00
€5,216.17
€2,448.00
€2,202.02
The total amount marked by WinWinBet as completed is €21,521.65.
Despite all these transactions being shown in my account as completed, I have not received a single euro.
I have screenshots showing the transaction history, the withdrawal amounts, the dates and the transaction numbers. I also retain the complete conversations with the company’s affiliate manager.
I do not wish to publicly expose or identify the affiliate manager. However, if WinWinBet disputes the facts of this complaint, I am prepared to provide the complete and unedited conversations privately to the AskGamblers complaint team.
I request that WinWinBet either:
Pays the full €21,521.65 shown as completed withdrawals, or
Provides verifiable payment evidence for every transaction, including official payment references that can be checked with the relevant payment provider.
The company benefited from the promotional activity and did not disclose any restriction before the betting activity took place. Applying such a restriction only after the bets had won is unfair and unacceptable.
I am asking AskGamblers to assist me in obtaining the payment of my legitimate winnings.
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