Complaint #12 WinWinBet Sportsbook

Repeated Withdrawal Rejections and Request for Additional Deposit

By hussianjan

1 day ago

Complaint Against WinWinBet – Repeated Withdrawal Rejections and Request for Additional Deposit

Dear AskGamblers Complaints Team,

I am submitting this complaint against WinWinBet regarding repeated withdrawal rejections, unclear payment instructions, and the failure to provide a satisfactory solution despite my attempts to resolve the matter directly with the operator.

1. My Account Details

- Casino / Sportsbook: WinWinBet

- Website: winwin.bet

- Player ID: 1850407451

< personal information removed >

- Account Registration Date: 23 October 2026

- Amount in Dispute: Approximately USD 100

- Deposit Method: Binance Pay

2. Background of the Dispute

I deposited USD 100 into my WinWinBet account using Binance Pay. The payment transaction history identifies WinWinBet as the recipient.

When I attempted to withdraw my remaining balance, the operator requested identity verification documents. I cooperated with the verification process and submitted the requested documents.

I was subsequently informed by the security team that I could proceed with a withdrawal. However, my withdrawal requests continued to be rejected by the operator.

I then contacted the security team to ask for an explanation and a solution.

3. Responses Received from WinWinBet

At approximately 9:58 AM, the security team sent me the following message:

"Dear customer, due to technical issues we recommend you to use alternative payment methods for withdrawals and deposits. You should make a deposit for a minimal amount using preferred method that belongs to you and available for your country, place bets in amount of the deposit with odd more than 1.10. After that you should contact this e-mail with confirmation of your deposits."

In other words, I was advised to use another payment method, make an additional minimum deposit, place bets with odds higher than 1.10 using the deposited amount, and then contact the security team again.

I am concerned about this requirement because I already deposited funds and completed the requested identity verification. I do not want to risk additional money simply to access my existing balance.

At approximately 10:20 AM, the security team sent me another response:

"Dear customer, please apply to support e-mail indicated in 'Contacts' tab of our site or fill the feedback form to resolve your issue."

Instead of providing a clear explanation or a practical withdrawal solution, the security team directed me to general customer support.

4. Why I Am Filing This Complaint

My main concerns are:

1. My withdrawal requests have repeatedly been rejected.

2. I have completed the identity verification requested by the operator.

3. I was previously informed by the security team that I could proceed with a withdrawal, but the problem remains unresolved.

4. The operator cited technical issues but has not provided me with a clear resolution or confirmed when I can withdraw my funds.

5. I was advised to make another deposit and place additional bets before contacting the security team again.

6. When I sought clarification, I was redirected to general support rather than receiving a substantive response to the withdrawal problem.

I understand that a gambling operator may have legitimate verification procedures and applicable wagering requirements. However, I am asking the operator to explain precisely which terms and conditions apply to my account and why my withdrawal requests are being rejected.

5. Resolution Requested

I respectfully request assistance in obtaining the following:

- A review of my account and withdrawal history.

- Confirmation of the exact balance remaining in my account.

- A clear written explanation for each rejected withdrawal request.

- Identification of any applicable wagering requirement or account restriction, including the exact contractual provision and a calculation of any outstanding requirement.

- A practical withdrawal method available to a customer in Afghanistan, without requiring an unnecessary additional deposit.

- Escalation of the dispute to the operator's appropriate complaints or compliance department if general support cannot resolve it.

I am willing to cooperate with legitimate verification requirements. However, I do not wish to deposit additional money or place further bets merely to pursue the withdrawal of my existing balance.

I have screenshots of my account details and copies of the security team's email responses. I can also provide evidence of my Binance Pay deposit and the rejected withdrawal requests.

I have attempted to resolve this issue directly with WinWinBet, but I have not received a satisfactory solution.

I would appreciate your assistance in reviewing this complaint and helping me obtain a clear response from the operator.

Thank you for your time and assistance.

Kind regards,

< full name removed >

Player ID: 1850407451

< country removed >

Disputed sportsbook WinWinBet Sportsbook

Reason Declined payment

Amount $100

Discussion

71 hours left for WinWinBet Sportsbook to respond.

There are no replies at the moment.

WinWinBet Sportsbook Complaint Stats

Resolved 1 / 3

Avg. Amount $8,553

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Complaint Status

71h left

$100

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WinWinBet Sportsbook Complaints

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Withdrawal marked as completed but funds never received

Hello,

I would like to submit a complaint regarding a withdrawal from my WinWin.bet account.

User ID: 1626444425

On 1 August 2026 at 3:11 AM, I requested a withdrawal of EGP 4,349 via Instapay.

The withdrawal was later marked as Completed, but I have never received the funds in my Instapay/CIB account.

I contacted customer support many times. They repeatedly stated that the withdrawal was successful. I asked several times for the official transfer receipt and the transfer reference number (RRN/UTR), but these were never provided.

Instead, I received screenshots that do not prove that EGP 4,349 was transferred to my Instapay account. One screenshot shows a Vodafone Cash transaction, which is different from my selected withdrawal method.

I have checked my bank account and confirmed that I have not received the funds.

I respectfully request that WinWin.bet provide:

The official transfer receipt.

The transfer reference number (RRN/UTR).

Proof that the funds were transferred to my Instapay account.

If they cannot provide this evidence, I request that the withdrawal be processed again or that the funds be returned to my account.

Thank you.

Resolved

ج.م.‏4,349

Delaying payment

I am submitting this complaint regarding unpaid winnings totaling €21,521.65 from WinWinBet.

WinWinBet credited my account with €5,000 as part of a promotional cooperation, so that I could place and advertise betting slips connected to their platform.

Before the funds were credited and used, I was never informed that the winnings generated from this balance would be non-withdrawable. I was not provided with any written terms stating that the profits could not be withdrawn, nor was I informed about any maximum winnings limit, withdrawal restriction, wagering requirement or similar condition.

I want to make it completely clear that I am not requesting the original €5,000 credited by the company. That amount remains separate. I am requesting only the winnings generated through the betting activity.

After the bets were successful and I attempted to withdraw my winnings, the company claimed that the profits were not withdrawable. This restriction was only communicated after significant winnings had already been generated.

Furthermore, my WinWinBet transaction history shows the following withdrawals as completed:

€234.14
€1,411.32
€10.00
€10,000.00
€5,216.17
€2,448.00
€2,202.02

The total amount marked by WinWinBet as completed is €21,521.65.

Despite all these transactions being shown in my account as completed, I have not received a single euro.

I have screenshots showing the transaction history, the withdrawal amounts, the dates and the transaction numbers. I also retain the complete conversations with the company’s affiliate manager.

I do not wish to publicly expose or identify the affiliate manager. However, if WinWinBet disputes the facts of this complaint, I am prepared to provide the complete and unedited conversations privately to the AskGamblers complaint team.

I request that WinWinBet either:

Pays the full €21,521.65 shown as completed withdrawals, or
Provides verifiable payment evidence for every transaction, including official payment references that can be checked with the relevant payment provider.

The company benefited from the promotional activity and did not disclose any restriction before the betting activity took place. Applying such a restriction only after the bets had won is unfair and unacceptable.

I am asking AskGamblers to assist me in obtaining the payment of my legitimate winnings.

Unresolved

€21,522

Winwin Sportsbook - Cannot complete KYC because the security team is not responding

Hello dear Askgamblers team

I try to explain my case as simply and accurately as possible. Recently, i registered an account at winwin.bet website and deposited 9605 RUB into my account using DGB cryptocurrency. I managed to make my balance to 58000 RUB without using any bonus or promotional programs. Then i tried to withdraw from my account and i was asked to email the security team and provide documents.So i did this and provided a photo of my ID.Next they asked me to take a picture of myself and my ID card with the background of emails from security. I sent the photos with all the details and requested items , but they asked for more and more pictures.So far i have sent them more than 25 pictures but none of these pictures were accepted and ultimately, they told me :

" Without providing the requested files, any further actions are impossible. All further messages from you will be ignored."

Since then, I have sent them 5 more pictures and asked why my photos are not being accepted, but they have not returned my email. I hope AskGamblers can help me get my funds back. Once again, I insist I have not won anything from the bonus and have only played with my real balance.

Thank you in advance.

Unresolved

руб.58,000