Complaint #2 WinWinBet Sportsbook

Winwin Sportsbook - Cannot complete KYC because the security team is not responding

By martiandreamer828

1 year ago

Hello dear Askgamblers team

I try to explain my case as simply and accurately as possible. Recently, i registered an account at winwin.bet website and deposited 9605 RUB into my account using DGB cryptocurrency. I managed to make my balance to 58000 RUB without using any bonus or promotional programs. Then i tried to withdraw from my account and i was asked to email the security team and provide documents.So i did this and provided a photo of my ID.Next they asked me to take a picture of myself and my ID card with the background of emails from security. I sent the photos with all the details and requested items , but they asked for more and more pictures.So far i have sent them more than 25 pictures but none of these pictures were accepted and ultimately, they told me :

" Without providing the requested files, any further actions are impossible. All further messages from you will be ignored."

Since then, I have sent them 5 more pictures and asked why my photos are not being accepted, but they have not returned my email. I hope AskGamblers can help me get my funds back. Once again, I insist I have not won anything from the bonus and have only played with my real balance.

Thank you in advance.

Disputed sportsbook WinWinBet Sportsbook

Reason Declined payment

Amount руб.58000

Discussion

AskGamblers

• Support Team

1 year ago

Dear Winwin Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

WinWinBet Sportsbook Complaint Stats

Resolved 0 / 2

Avg. Amount $1,231,319

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

WinWinBet Sportsbook Complaints

See all complaints for this sportsbook

Delaying payment

I am submitting this complaint regarding unpaid winnings totaling €21,521.65 from WinWinBet.

WinWinBet credited my account with €5,000 as part of a promotional cooperation, so that I could place and advertise betting slips connected to their platform.

Before the funds were credited and used, I was never informed that the winnings generated from this balance would be non-withdrawable. I was not provided with any written terms stating that the profits could not be withdrawn, nor was I informed about any maximum winnings limit, withdrawal restriction, wagering requirement or similar condition.

I want to make it completely clear that I am not requesting the original €5,000 credited by the company. That amount remains separate. I am requesting only the winnings generated through the betting activity.

After the bets were successful and I attempted to withdraw my winnings, the company claimed that the profits were not withdrawable. This restriction was only communicated after significant winnings had already been generated.

Furthermore, my WinWinBet transaction history shows the following withdrawals as completed:

€234.14
€1,411.32
€10.00
€10,000.00
€5,216.17
€2,448.00
€2,202.02

The total amount marked by WinWinBet as completed is €21,521.65.

Despite all these transactions being shown in my account as completed, I have not received a single euro.

I have screenshots showing the transaction history, the withdrawal amounts, the dates and the transaction numbers. I also retain the complete conversations with the company’s affiliate manager.

I do not wish to publicly expose or identify the affiliate manager. However, if WinWinBet disputes the facts of this complaint, I am prepared to provide the complete and unedited conversations privately to the AskGamblers complaint team.

I request that WinWinBet either:

Pays the full €21,521.65 shown as completed withdrawals, or
Provides verifiable payment evidence for every transaction, including official payment references that can be checked with the relevant payment provider.

The company benefited from the promotional activity and did not disclose any restriction before the betting activity took place. Applying such a restriction only after the bets had won is unfair and unacceptable.

I am asking AskGamblers to assist me in obtaining the payment of my legitimate winnings.

Unresolved

€2,152,165