Complaint #23 Rabona Sportsbook

Rabona deliberately withholding balance via endless five month KYC stalling tactic

By GCVGN

5 months ago

I am filing a formal complaint against Rabona (operated by Naale Limited, Licence 1020581) for the highly unacceptable and unjustified retention of my €2,687.97 withdrawal. My account verification and withdrawal have been pending since October 30, 2025. This is a deliberate 5 month delay orchestrated through abusive KYC practices.

Rabona compliance team has systematically moved the goalposts every time I have fulfilled their requirements. Their handling of my account demonstrates a clear intent to delay a legitimate payout indefinitely.

Phase 1: Exhaustive Verification Cleared

Initially, I was subjected to a grueling Proof of Identity and a highly intrusive Proof of Funds and Wealth verification process. I complied fully by compiling and submitting a massive file of over one hundred pages. This enormous file contained countless different financial documents proving my legitimate source of wealth. I successfully passed these stages, yet instead of releasing my funds, Rabona immediately shifted to obstructing my Proof of Address verification.

Phase 2: Manufactured Excuses for Document Rejection

To fulfill the Proof of Address requirement, I initially submitted plenty of different official documents to satisfy their requests. Because I reside in a corporate rental, I proactively provided a comprehensive file that included the highest legal proof of residence available in Spain (an official government issued Volante de Empadronamiento), along with my corporate lease, tenancy certificates, and utility bills. Rabona rejected this massive submission on a purely manufactured technicality by claiming it was declined solely because it was a "merged PDF."

Phase 3: The Current Deliberate Stall and Refusal to Verify

Following their exact instructions, I immediately uploaded the single, unmerged, original Volante de Empadronamiento PDF directly downloaded from the Barcelona City Hall portal, complete with the government Secure Verification Code (CSV).

Now that they have the exact document they demanded, in the exact format they requested, and have absolutely no valid excuses left to reject it, they have simply stopped reviewing my account entirely.

- The official government document has been sitting indefinitely in Pending status for weeks.
- They are completely ignoring my direct emails.
- They missed a formal deadline I provided to resolve this issue.

Resolution Demanded:
This 5 month delay is a predatory abuse of the KYC process. I have successfully verified this exact same document with highly regulated European operators. Rabona must immediately review and approve the original PDF currently sitting in my profile, update my registered address, and process my €2,687.97 withdrawal without any further manufactured delays.

Disputed sportsbook Rabona Sportsbook

Reason Verification issues

Amount €2687.97

Discussion

GCVGN

4 months ago

Dear AskGamblers Complaint Team,

As of today, I have received absolutely no communication or updates from their team. My official Proof of Address document is still being held in the "Under review" status on my profile, and my account remains completely blocked from making withdrawals.

Thank you for your time and continued assistance.

Best regards,

Gaspar Cavaignac

AskGamblers

• Support Team

4 months ago

Dear Rabona Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Rabona Sportsbook Complaint Stats

Resolved 5 / 23

Avg. Amount $1,571

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

Rabona Sportsbook Complaints

See all complaints for this sportsbook

On August 23 I requested a withdrawal of 2,000 PLN

I am experiencing a significant delay with my withdrawal from Rabona Casino.
On August 23, 2026, I requested a withdrawal of 2,000 PLN via Ethereum. The withdrawal is still pending and has remained under verification despite the fact that more than the stated processing time has passed.
I contacted Rabona Live Chat regarding the delay. Their representative confirmed to me that they strive to process withdrawal requests within 3 business days, starting from the day after the request is made, excluding weekends.
I specifically asked whether there were any KYC, verification or account issues preventing my withdrawal from being processed. Rabona support confirmed that verification is currently not required and that, if verification becomes necessary, the Finance Department will contact me.
I also requested that my delayed withdrawal be escalated for priority processing. Support informed me that they are unable to expedite withdrawals, but confirmed that their Finance Department is already aware of my situation and is actively working on the transaction. However, they have not provided me with any specific reason for the delay or an estimated completion date.
I currently also have another withdrawal request for 2,000 PLN via Ethereum submitted on September 1, 2026. I understand that this second withdrawal is new and I am not claiming that it is currently delayed. I am mentioning it only to provide a complete and transparent picture of my pending withdrawals.
I am requesting that Rabona process my overdue 2,000 PLN withdrawal from August 23 as soon as possible and provide a clear explanation for why it has exceeded their stated processing timeframe.
I can provide screenshots showing the withdrawal status and my conversation with Rabona Live Chat confirming the 3-business-day timeframe, that verification is not currently required, and that the Finance Department is handling my withdrawal.

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Rabona Sportsbook - Withheld real money balance of 2000e following arbitrary account closure

My player account at Rabona was permanently closed following a so-called "administrative decision." At the time of the closure, my real-money balance stood approximately at 2,000 €.

Since the closure, I have repeatedly contacted their support team to recover my legitimate funds. While they formally acknowledged receipt of my KYC documents in late July, they have since shifted their narrative entirely. In their latest responses, they claim that “no verification can be performed” and that “no withdrawal can be processed from a closed account, as even a manual withdrawal is disabled.”

This is completely unacceptable and legally baseless. Closing an account does not give an operator the right to misappropriate a customer's deposited funds and winnings. A technical limitation regarding the website interface cannot justify refusing a manual wire transfer for a legitimate 2,000 € balance.

I am not asking to reopen my account or continue playing; I am strictly demanding the full return of my real-money balance (2,000 €) via bank transfer.

I am requesting AskGamblers' intervention to force Rabona's management or financial department to process this payout, as their support team is currently using automated templates to stall and retain my funds wrongfully.

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5000 NOK withdrawal processing

Delayed withdrawal despite Rabona confirming everything is in order

I am submitting a complaint regarding delayed withdrawals from Rabona.

My withdrawal requests have been pending since Sunday and have still not been approved.

I have contacted Rabona repeatedly through Live Chat, email and their Complaints department.

During this period Rabona has told me that:

– My withdrawals were “scheduled and will be processed soon.”
– The finance department was actively processing them.
– My funds would be transferred “shortly.”
– Everything on my account is “smooth and in order.”
– There is currently no verification required from me.

Despite these assurances, the withdrawals remain pending and Rabona has been unable to provide either a specific reason for the delay or a processing timeframe.

I have repeatedly asked whether anything is required from me and have now been explicitly informed that no verification is currently required.

I have screenshots and email correspondence documenting all of the above.

I respectfully ask AskGamblers to contact Rabona and request that my withdrawals are processed without further unnecessary delay and that Rabona provides a clear explanation if anything is actually preventing payment.

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Withdrawal cancelled and blocked

I am filing this complaint against Rabona regarding my verified account and a withheld balance of 7,745 CHF.

March 14th: I requested a withdrawal.
May 18th: After weeks of stalling, Rabona rejected the withdrawal without any explanation.
Current Situation: Immediately after rejecting the payout, Rabona restricted my account. This effectively prevents me from requesting a new regular withdrawal or using my funds.

I have contacted the customer support and VIP managers multiple times. In the live chat, I was repeatedly lied to, and promises of a callback were never fulfilled. Recently, when asking about my money, support responded with cynical standard templates telling me to "win big" while simultaneously blocking my 7,745 CHF.
Furthermore, Rabona has now blocked my registered email address from contacting [email protected] and [email protected] (delivery failed errors). I sent a final 48-hour ultimatum via [email protected], which expired without any response.

My Demands:
I demand that Rabona either manually lifts the withdrawal restrictions so I can withdraw my 7,745 CHF, or manually processes the entire payout of 7,745 CHF

Thank you for your assistance.

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Rabona Casino - Delayed payment

Dear AskGamblers Team,

I would like to file a complaint regarding my pending withdrawals and the excessively long verification process at Rabona.

After successfully placing bets, I accumulated winnings of approximately 600,000 HUF and requested withdrawals in three separate transactions.

Shortly after my win, my account was restricted. My betting limits were significantly reduced, and my withdrawal requests remained pending.

Approximately two weeks later, Rabona initiated a KYC verification process. Since then, I have fully cooperated and submitted every document requested, including identity documents, proof of address, bank statements, and additional documents related to my payment method.

Most recently, Rabona requested transaction history for the bank account linked to my Apple Pay account for a specific period. I provided an official bank-generated PDF statement downloaded directly from my online banking system. I have submitted this document more than once.

The main issue is that I have received contradictory information from customer support. One representative informed me that everything was in order and my verification was still under review. Another representative stated that my PDF document had been rejected. Later, I was told that this information was incorrect and that the document had not been rejected. Afterwards, I was again informed that the document had been rejected.

At the same time, the verification section of my account displays a general message stating that documents are required, but it does not specify which document is needed and provides no option to upload anything. Customer support also informed me that if no document request appears in my account, I do not need to submit any further documents.

My withdrawal requests have been pending since May 6, and I have still not received a clear explanation, a final verification result, or my withdrawals.

I have complied with every request made by Rabona and submitted all requested documentation. I am therefore asking for your assistance in reviewing this matter and helping to obtain a clear resolution.

Thank you for your time and assistance.

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I requested a withdrawal of 500 EUR from Rabona Sportsbook.

That was on 27/03/2026.

They are just telling me to wait a little more. Really frustrating.

I have a problem uploading a screenshot of the request.

Thanks for the help

Miroslav

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After numerous complaints through live chat and also by email, and receiving no help whatsoever, I am filing this complaint so that my money can be returned to me. No one from the casino has given me any reason why they have not paid me my money or why they blocked withdrawals on my account. They have also not asked me to provide any documentation. They have no intention of paying my money.

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I am submitting this complaint regarding a serious and ongoing delay in processing my withdrawal request on Rabona.

I requested a withdrawal of $500 via USDT (ERC20) on 08/04/2026, and since then, the transaction has remained stuck in the “verification” stage without any valid explanation or timeframe provided.

I have already contacted customer support multiple times, and all I received were generic responses with no concrete progress. This kind of delay is unacceptable and raises serious concerns about the operator’s reliability.

I respectfully request immediate processing of my withdrawal, or a clear and specific explanation for this delay, along with a confirmed processing timeframe

All relevant evidence has been attached to support my claim.

If this issue is not resolved promptly, I am prepared to escalate this matter further through additional complaint platforms and regulatory channels.

I expect a prompt and serious response.

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I would like to file a complaint regarding a delayed withdrawal from this operator.
I submitted a withdrawal request of $184 via USDT (TRC20) on April 8, 2026. Since then, the status has remained “Under Verification” with no progress or clear explanation from the casino.
I have contacted customer support multiple times, but I only receive generic responses such as “please wait” or “your request is being processed,” without any specific timeframe or valid reason for the delay.
This situation is unacceptable, as the delay has exceeded a reasonable processing time. I have fully complied with all requirements, and there are no justified grounds to hold my funds for this long.
I kindly ask AskGamblers to intervene and help resolve this issue as soon as possible.
I am ready to provide any necessary proof, including screenshots and transaction details.
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