Complaint #72 Melbet Sportsbook

Melbet Failing to Complete Verification Despite Full Document Submission

By Banu A.

6 months ago

I have completed all required verification steps requested by Melbet, including submitting my national ID, utility bill, bank statement, selfie, and even participating in a video verification.

Despite fully complying, it has now been over 2 months without receiving any “visual code” or further instructions. The security department claims that a code was sent, but I have not received anything in my email or messages.

This unreasonable delay raises serious concerns about Melbet’s practices. It appears that the verification process is being intentionally delayed, and my funds are being withheld without valid justification.

I have contacted support multiple times but have not received any meaningful response or solution.

I kindly request AskGamblers to intervene and help resolve this issue so I can complete verification and access my funds.

This situation is highly unprofessional and unacceptable.

Disputed sportsbook Melbet Sportsbook

Reason Declined payment

Discussion

AskGamblers

• Support Team

6 months ago

Dear @banu139,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Melbet Sportsbook

• Representative

6 months ago

Hello banu139,

We’re very sorry to hear that you are experiencing such a long delay with your account verification process.

Please kindly provide your account ID so that I can request additional information regarding the status of your verification.

Thank you for your patience and understanding.

AskGamblers

• Support Team

6 months ago

Dear @banu139,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Melbet Sportsbook Complaint Stats

Resolved 30 / 32

Avg. Amount $1,861

Avg. Complaint Duration 23 days

Avg. Response Time 2 days

Melbet Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 26 out of 27 complaints in this category have been resolved.

This operator's average complaint duration is 23 days, while the average duration across all operators is 7 days.

Melbet Sportsbook Complaints

See all complaints for this sportsbook

50 USDT RedotPay withdrawal stuck

Player ID: 1384900371
On 03/10/2026 at approx. 00:10 I requested a withdrawal of 50 USDT via RedotPay.
Melbet marked it as “Completed” and issued internal order ID TIS20261003125234592638607.
I contacted RedotPay support. They confirmed in writing:
• The TIS number is an internal RedotPay transfer (not on-chain)
• There is no blockchain TxID
• The security review on their side was already approved
• The sender (Melbet) must check their own RedotPay transfer record
The 50 USDT never arrived in my RedotPay account.
I opened ticket 23223332 on 03/10/2026.
After several days of delays (“waiting for payment provider”, “finance specialists working”), the ticket status changed to “Clarification data” on 06/10/2026.
Melbet is now demanding:
• An account statement in PDF format from the transaction date to now, or
• An official letter from the bank (or payment organization) bearing its stamp
I have repeatedly explained that this was a RedotPay transfer and no bank was involved. I submitted:
• Melbet’s own completion receipt
• RedotPay’s official support confirmation
• My RedotPay transaction history showing no 50 USDT deposit was ever credited
Despite this, support continues to refuse to process the ticket and states they “cannot help” without the bank/PDF documents. They have also refused escalation.
I request AskGamblers’ assistance so that Melbet either:
1. Releases the 50 USDT to my RedotPay account, or
2. Returns the full amount to my Melbet balance
All relevant screenshots are available and can be provided.

22h left

$50

Failed Withdrawal

Complaint against Melbet – Unpaid Withdrawal

Account ID: 1328898825
Issue/Ticket Number: 21817252
Amount: TZS 140,600
Date of withdrawal request: 4 September 2026
Current status: Still unpaid (over 28 days)

On 4 September 2026 I requested a withdrawal of TZS 140,600. The money has never been received.

I contacted Melbet support multiple times. They assigned ticket number 21817252 and said they were waiting for information from the payment system. Despite several follow-ups, there has been no resolution and the funds remain unpaid.

I have screenshots of the withdrawal request, the payment query status, and all email correspondence with support.

I request AskGamblers’ assistance in resolving this unpaid withdrawal.

61h left

TSh140,600

Unable to withdraw because all available withdrawal methods are blocked

I am having a serious withdrawal issue with my MelBet account.

My account has funds available, but I am currently unable to make a withdrawal.

When I open the withdrawal section, most of the available withdrawal methods, including Vodafone Cash, InstaPay, Etisalat Cash, Orange Cash, Telda, and WePay, are locked/unavailable.

WebMoney is the only withdrawal method that appears to be available. However, when I select WebMoney and confirm the withdrawal, the system rejects the request and displays a message stating that withdrawals will only be approved when they are made using the same payment method that was used for the deposit.

The problem is that the other payment methods suggested by the system are also locked, so I have no functional withdrawal method available to me.

I have contacted MelBet support regarding this issue, but the problem has not been resolved.

I am not asking MelBet to process my withdrawal through an unrelated payment method. I am asking them to provide me with a valid and functional withdrawal method that is actually available on my account, or to fix the WebMoney withdrawal option if it is supposed to be available.

My request: Please ask MelBet to investigate the withdrawal restrictions on my account and restore a working withdrawal method so that I can withdraw my available funds.

I can provide screenshots showing the locked withdrawal methods and the error message displayed when I attempt to withdraw through WebMoney.

Thank you

Rejected

Melbet refuses to release my withdrawal

Since August 26, 2026, I have been subject to a request for documentation regarding my Melbet gaming account. After providing all the requested documents, Melbet refuses to unblock my account. I have therefore decided to file a complaint against them for breach of trust and orchestrated theft. Here is the list of all the documents I was asked for and successfully submitted: - A photo of both the front and back of my national ID card - A selfie holding my national ID card and the phone I use for sports betting - A proof of residence (utility bill) - A statement from my Wave account - A photo holding a piece of paper showing the current date and a code I was given Despite completing this entire process, Melbet still has not unblocked my account.

Resolved

CFA431,723

Account ID 1769971395 Funds frozen KYC submitted 6 days ago and zero response from Security

I am writing this review to publicly report an ongoing communication blackout and withheld balance regarding my account (ID: 1769971395).
My gaming account was placed under a security lock after being flagged as potentially compromised. Support explicitly instructed me to submit my verification documents to the Security Department to regain access and clear the issue.
I have fully complied with every single request.
Submitted full, high-resolution photos of my official Passport and payment proof.
Provided the required clear handheld selfie holding my original document.

It has now been over 6 full days since I submitted all requested identification documents. Despite multiple follow-ups, the Security Department has completely ignored my emails, provided zero confirmation of document receipt, and refuses to provide an update. Meanwhile, frontline support simply loops the same automated template over and over.

Freezing a customer's deposited balance and going completely silent after full KYC has been provided is unacceptable business practice.
If Melbet values its reputation and compliance:
Review my submitted documents immediately for Account ID: 1769971395
Name: Sayedul Bashar

Restore my account access or immediately release my balance to my original payment method which was 500$+ that I won.

I will update this review if their management actually takes action and resolves this ticket.

62h left

$500

Delayed Deposit and Withdrawal

I deposited Rs 8500 on 17 Aug via UPI UTR [280284776397] - shows SUCCESSFUL in my UPI app but not credited to Melbet wallet for 10 days. Support says stuck in their bank.
>
> I withdrew Rs 60182 on 14 Aug. Received only Rs 50000 on 14 Aug from personal UPI Kaushalya Devi - UTR [622642825062]. Remaining Rs 10182 shows APPROVED but never received. Agent said split payment. No UTR for balance.
>
> Total pending Rs 18682. Account ID [303129437]. Support keeps saying "soon" for 13 days. Please help to get my money.

26h left

₹18,682

16k withdrawal not received for more than 3 weeks

It has been 3 weeks; I haven't received my withdrawal. 16k is the amount.

No response from customer support. I'm seriously frustrated i have hospital bills to clear.

There was a success message 3 weeks ago, but the money has still not been credited.

I had withdrawn 2 amounts of 16k .. One amount is credited; the other is not yet credited.

I'll be sharing all the details, and my latest bank statement password is: BRAN1512

Resolved

₹16,000

Delayed deposit for over a month

I am submitting this complaint because Melbet has failed to credit my deposit despite repeated attempts to resolve the matter through their customer support.

On 16/06/2026, I deposited 100,000 RWF into my Melbet account (Account No. 236633967). The payment was successfully processed from my payment account, but the funds were never credited to my Melbet balance.

The following day, I opened a payment enquiry (Ticket No. 18269277). I was informed that the issue would be resolved within 3 days. However, more than one month has now passed, and my deposit is still missing.

Instead of resolving the issue, Melbet closed my ticket and instructed me to contact their support by email, quoting the enquiry number. I followed those instructions and contacted their support, but I have still not received any meaningful assistance or a resolution. I have repeatedly reached out, yet I continue to receive delays and no clear explanation regarding the whereabouts of my money.

As a customer, I find this treatment extremely disappointing. Having a successful deposit disappear without being credited or refunded for over a month has caused me to lose confidence in the platform. At this stage, I genuinely feel that I am being treated unfairly and that my funds are being withheld without justification, which gives me the impression that I may be being scammed.

I respectfully request that AskGamblers assist in mediating this dispute and encourage Melbet to either:

Credit the missing 100,000 RWF to my Melbet account immediately, or
Refund the full amount if the deposit cannot be processed.

I can provide payment confirmation, transaction details, screenshots of my communication with Melbet, and any other evidence required to support my complaint.

Thank you for your assistance.

Resolved

FR100,000

Melbet Casino - Problems with account and withdrawal

Dear Melbet Support,

I have made several attempts to contact your support team over the past 72 hours by phone, but unfortunately I have not received any assistance regarding the withdrawal of my funds to my Binance account.

My Melbet ID is < sent to the casino >

According to the information on your platform, withdrawals can only be made using the same payment method that was used for the first deposit. I have only ever made deposits through my Binance ID, and in the past I was able to receive withdrawals back to this same Binance account without any issues.

However, after not using my account for several months, I recently tried to withdraw my funds again, but the withdrawal is now no longer possible. I do not understand why this has suddenly changed.

My Binance ID is < removed due to the privacy >, and I would like to receive all of my available funds back to this Binance account as soon as possible.

I also contacted your Live Customer Support several times. After my third attempt, I was informed that I was considered to be spamming, and my access to the live chat was blocked. Since then, the Live Customer Support has shown as "Unavailable", preventing me from contacting your support team altogether. I find this very unprofessional, especially since I am simply trying to access my own funds. Naturally, this situation makes me very concerned about how I will be be able to withdraw my money.

For your reference, I have attached two screenshots.

In the first screenshot, you can clearly see that the Customer Service option is showing as "Unavailable", meaning I can no longer contact Live Support.

In the second screenshot, you can see that the Binance ID withdrawal option is suddenly greyed out. This was never the case before. Previously, I was always able to withdraw my funds back to my Binance ID without any issues. In fact, all of the available withdrawal methods are now greyed out, which is very unusual.

I kindly request that you:

Restore my access to Live Customer Support.

Explain why withdrawals to my Binance account are no longer possible.

Investigate why all withdrawal methods have become unavailable.

Process my withdrawal to my original Binance account (Binance ID: < removes due to the privacy >) or provide a clear alternative solution so I can access my funds.

Could you please investigate this matter and resolve it as soon as possible? I would greatly appreciate having my withdrawal options restored so I can withdraw my funds to my original Binance account.

I look forward to your prompt response, as this issue has now been ongoing for several days.

Resolved

$700

Withdraw declined and option to withdraw using same method as deposit absent

Ive been trying to withdraw ₱1300, but i kept getting "declined by operator," and the reason was "payment processing error"

at first, i thought it was because i had an active accumulator bet ongoing, but even after it ended, i still could not withdraw. Another thing was that the method i use to depost (gcash direct), is not available/ nowhere to be found in the withdraw options, and the full gcash option was grayed out, so i tried to use another method (via banktransfer and another Ewallet) but i got the error message that i cannot use other methods to withdraw over the method i use to deposit.

Ive tried to withdraw for the last 2 days. Occasionally, the option for GCash Direct would appear in the withdrawal methods, and i would request to withdraw, but every time without fail, it gets rejected by an operator, with the same reason of payment processing error. I tried to see if i had any bonuses used, but other than the standard accumulator booster, nothing else.

The amount changes in the attached screenshot because, before ₱1300, I had an accumulator bet and won it, from ₱900~ to ₱1500~; then I made two accumulator bets at ₱100+ each, therefore the ₱1300 remaining, which I had intended to withdraw

Rejected

₨1,300