Complaint #83 Melbet Sportsbook

MTN MoMo withdrawal blocked Benin

By Moussa O.

1 month ago

My Melbet account ID: [mets ton ID Melbet ici]

Bet ID: < sent to the casino >

Country: Benin

Phone number: [ton numéro MTN complet]

I deposited 500, 200 and 1,200 F CFA via MTN MoMo.

I won 6,120 F CFA on bet ID 1449387771.

My profile is fully verified (phone number linked + identity document sent and approved).

The MTN MoMo withdrawal button is greyed out and shows this message: "You must withdraw using the same method as the deposit".

I DID deposit with MTN MoMo (screenshot attached).

I tested on a friend's phone: the button becomes grey ONLY when I log in with MY account. On other accounts it works normally. This proves it's not a general technical problem in Benin.

Support first said it was a "technical problem in Benin", then asked me to make a new deposit via WebMoney + bet on odds 1.1 to unlock MTN. This condition is not written in the rules and I refuse it.

This has been going on for more than 2 weeks.

I request the immediate unlocking of MTN MoMo withdrawal or a clear written explanation of the exact reason for the block according to your rules.

Disputed sportsbook Melbet Sportsbook

Reason Declined payment

Amount CFA6120

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Lucos

• Benin

3 weeks ago

I confirm that I have received my winnings of 6,120 XOF via MTN MoMo. The issue is now resolved. Thank you to AskGamblers for the support during this process.

Melbet Sportsbook

• Representative

3 weeks ago

Dear Lucos,

I have just received information that the MTN method has become fully available.

Please check if this is the case and try to make a withdrawal.

Let me know about your result.

I truly hope that it works out for you and the method is fully functional.

Lucos

• Benin

3 weeks ago

Melbet just replied claiming that MTN is unavailable due to 'technical reasons'. This is a lie.
I am attaching a photo of a friend's Melbet account, taken today in the same city (Benin). As you can clearly see, the MTN withdrawal option is perfectly active and available for him.
This proves that Melbet is intentionally and manually blocking my specific account from withdrawing my 6,120 XOF winnings, while providing false excuses to AskGamblers. I refuse to make a new deposit as they suggested, which is clearly a trap to make me lose my funds.
I request the mediator to note this clear evidence of discrimination and dishonesty.

Melbet Sportsbook Complaint Stats

Resolved 22 / 23

Avg. Amount $834

Avg. Complaint Duration 13 days

Avg. Response Time 1 day

Melbet Sportsbook Complaints

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Withdrawal 46800 not received

Dear Support Team,

URGENT: Withdrawal of ₹46,800 Successful but Not Received,

I am writing this regarding my withdrawal request of ₹46,800 which I placed on 26/05/2026.

The transaction is showing "Successful" on the platform, but the funds have not been credited to my bank account. this delay is unacceptable.

I request you to look into this matter immediately and complete the withdrawal process so that the funds reflect in my bank account. If there is a technical issue, please resolve it at the earliest and ensure the amount is transferred to me without further delay.

Transaction Details:

Amount: 46,800 INR

Withdrawal Date: 26/05/2026

imps fast method used

Payment query no. 17400463

User ID: [1084563071]

I have attached the screenshot and bank statement for your reference. Please update me on the status of my funds immediately.

Regards,

60h left

₹46,800

Verification process keeps being extend to delay or avoid the withdrawal

At the beginning, there were no issues. I won, and I lost a few times, and whenever I made a small profit and withdrew it, everything worked fine. However, on April 28, I had a big win, and my balance reached $1,489. I wanted to withdraw it, but when I pressed the withdrawal button, I received a message saying: “Send documents to [email protected].” This happened on April 28, almost a month ago.

1). I sent my passport without any problems.

2). Then they asked for uncropped screenshots of my personal profile and screenshots from the app/website showing my crypto deposits, and the transaction details of those deposits. I provided these multiple times, but whenever I asked for feedback about what exactly was wrong, they kept responding with: “All consulting on the matter of your request was provided earlier in this mail thread.” So no feedback at all. And yes, my screenshots were all uncropped, 1920x1080, including the taskbar. '

After going back and forth from April 28 until May 17 (almost three weeks) they finally clarified that they needed screenshots of all four deposits I had ever made. I then sent the screenshots together with the blockchain URLs, and that part was finally approved.

3). Now they asked: You should make a selfie, holding your document near your face. Also, next to you should be the computer (or mobile device) where we can see your inbox messages from the security department (this mailing). Which I did as well.

4) After sending all of that, they said okay, the specialist is looking into it, and I would hear back. After 2 days, I didn't hear anything yet, so I went into live chat, and they said it can take up to 72 hours before a response. Just before the 72-hour mark,, they emailed again asking me for a utility bill (PDF) for the last month. I sent it directly.

They responded again: The specialist will look into it.

Now I thought I was finally done, almost 2 days later: can we see your driver's license? I don't even have a driver's license, but I'm sure if I did have a driver's license and it got approved, that I need to send something different again in a few days, it's going on from April 28, and it's now May 25 when they asked for the driver's license.

So I did send all important documents + utility bill and transaction proof, which were all approved.

I just want to withdraw all my money, that's it. I don't even care about playing there anymore.

Melbet Account ID: 1639174953

Email: <removed>

91h left

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Withdrawal delays and conflicting instructions

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**Timeline of the Issue:**

1. **Initial Block (Early May):** My original withdrawal method (Neteller) was suddenly removed. Support instructed me to deposit via **Tether on Tron (USDT)** to enable a new withdrawal path. I followed this and wagered the full amount as required.

2. **Security Obstacles:** After enabling USDT, they blocked my withdrawals again for "Security Verification". I sent all requested documents (ID + Selfie with handwritten date) to [email protected] on May 19th. It has been over 48 hours with NO response.

3. **Conflicting Instructions:** On May 21st, support agent 'Eva' specifically told me to submit a withdrawal request. I did, but the processing team rejected it within minutes for "Proportion of deposits". This proves a lack of coordination and intentional stalling.

4. **Account Status:** I am a legitimate user with one profile and two currency wallets (EUR/MAD), a standard feature in the Melbet app. I have fulfilled every single requirement asked of me for the past 3 weeks.

I request Melbet to stop the stalling tactics and immediately approve my withdrawal of 184.44 EUR to my USDT-TRC20 address.

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I have already done the following:
• Factory reset (full format) of my phone
• Verified there is no SMS blocking from my operator or in the phone settings
• Cleared the app and browser cache and restarted the phone several times
I have made no changes to my account at all. My account is fully verified, all required information is completed and correct.
Despite this, the customer support has been telling me to “wait” for more than 72 hours without providing any real solution. Every time I contact them, they dismiss me and give no concrete help.
This is clearly a problem on Melbet’s side. I am unable to withdraw my funds because of this abusive SMS verification issue.
I demand an immediate solution: either disable the SMS verification for my account or process the withdrawal manually.

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Dear Support Team,
I am writing this regarding my withdrawal request of ₹49,900 which I placed on 06/04/2026.
The transaction is showing "Successful" on the platform, but the funds have not been credited to my bank account. My query (№15278499) has been "In progress" for several days now, and this delay is unacceptable.i Attech documents for your reference and bank statement.
I request you to look into this matter immediately and complete the withdrawal process so that the funds reflect in my bank account. please resolve it at the earliest and ensure the amount is transferred to me without further delay.
Transaction Details:
Amount: 49,900 INR
Withdrawal Date: 06/04/2026
Method: IMPS Fast
Query Number: 15278499
User ID: 1084563071
Bank statement password is: 11571010187
Please update me on the status of my funds immediately.

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Hash transactions: 0xb0a1224b9b2fb96991a3770f79fb015521af6e 0724c9158392da095afe855348

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This unreasonable delay raises serious concerns about Melbet’s practices. It appears that the verification process is being intentionally delayed, and my funds are being withheld without valid justification.

I have contacted support multiple times but have not received any meaningful response or solution.

I kindly request AskGamblers to intervene and help resolve this issue so I can complete verification and access my funds.

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Title: Unable to Withdraw Funds – Authorization Failure

Hello AskGamblers Team,

I would like to file a complaint against Melbet

Id: 1285627715

My account is fully verified, and I currently have a balance in my account. For the past 20 days, I have been unable to withdraw my funds. The withdrawal page shows a blank screen with an "Authorization Failure" message, and no withdrawal methods are available.

Deposit methods are still visible and working, but withdrawal options are completely missing.

I have contacted Melbet support multiple times, and they replied that their specialists have not yet resolved the issue. Unfortunately, the problem is still ongoing, and I cannot access my funds.

I am requesting that AskGamblers help resolve this issue and assist me in withdrawing my balance.

I can provide screenshots of my account balance, the withdrawal page error, and the email communication with Melbet support if needed.

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Please give me a clear message

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My melbet customer id - 1310046851

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