Complaint #94 Melbet Sportsbook

Verification process keeps being extend to delay or avoid the withdrawal

By Juan Carlos R.

5 months ago

At the beginning, there were no issues. I won, and I lost a few times, and whenever I made a small profit and withdrew it, everything worked fine. However, on April 28, I had a big win, and my balance reached $1,489. I wanted to withdraw it, but when I pressed the withdrawal button, I received a message saying: “Send documents to security@melbet.com.” This happened on April 28, almost a month ago.

1). I sent my passport without any problems.

2). Then they asked for uncropped screenshots of my personal profile and screenshots from the app/website showing my crypto deposits, and the transaction details of those deposits. I provided these multiple times, but whenever I asked for feedback about what exactly was wrong, they kept responding with: “All consulting on the matter of your request was provided earlier in this mail thread.” So no feedback at all. And yes, my screenshots were all uncropped, 1920x1080, including the taskbar. '

After going back and forth from April 28 until May 17 (almost three weeks) they finally clarified that they needed screenshots of all four deposits I had ever made. I then sent the screenshots together with the blockchain URLs, and that part was finally approved.

3). Now they asked: You should make a selfie, holding your document near your face. Also, next to you should be the computer (or mobile device) where we can see your inbox messages from the security department (this mailing). Which I did as well.

4) After sending all of that, they said okay, the specialist is looking into it, and I would hear back. After 2 days, I didn't hear anything yet, so I went into live chat, and they said it can take up to 72 hours before a response. Just before the 72-hour mark,, they emailed again asking me for a utility bill (PDF) for the last month. I sent it directly.

They responded again: The specialist will look into it.

Now I thought I was finally done, almost 2 days later: can we see your driver's license? I don't even have a driver's license, but I'm sure if I did have a driver's license and it got approved, that I need to send something different again in a few days, it's going on from April 28, and it's now May 25 when they asked for the driver's license.

So I did send all important documents + utility bill and transaction proof, which were all approved.

I just want to withdraw all my money, that's it. I don't even care about playing there anymore.

Melbet Account ID: 1639174953

Email: <removed>

Disputed sportsbook Melbet Sportsbook

Reason Verification issues

Amount $1489

Discussion

Melbet Sportsbook

• Representative

4 months ago

Dear juancrmorales90,

I would like to inform you that our security department has successfully received your proof of phone number ownership. Your case is currently under review.

We kindly ask for your patience while we await the final decision from the security team.

Thank you for your understanding and cooperation.

juancrmorales90

• Mexico

4 months ago

Nothing, they don't give me any feedback. I send them actually what they asked for: a screenshot of the app of the cell operator with the data / my number and name creatly visible.

But they keep saying: "Please pay attention to the requirements of the Security Department, otherwise further actions are impossible."

While I send exactly what they asked for.

I'm also wondering how much more I need to send after this.
- First they asked for my passport:
I send it and that part was verified

- Then they asked for my crypto transaction app + screenshots
I send it and that part was verified

- Then they asked for a selfie with my passport next to the face and their security email open on the laptop.
I send it and that part was verified

- Then they asked for an utility bill.
I send it and that part was verified

Everytime if I send something and got verified, they ask for more.
At one point you would say enough is enough.

I only want the money, then the chapter is closed for me.

Melbet Sportsbook

• Representative

4 months ago

Dear juancrmorales90,

Could you please let us know if you have received a new notification from our security department after verifying your phone number, or is there still no update?

juancrmorales90

• Mexico

4 months ago

Dear Melbet,

Unfortunately, it has gotten worse.

Support asked me for this:
"Dear customer, please provide us with screenshot from cell operator app confirming the owner of the phone number **2477, Data must be provided regardless of who the owner is."

Which is no problem at all. So I send them a screenshot of the movistar app, providing my full phone number which i'm registered with (ending on *2477), it shows the full screen and it includes my name.

As response I get back:
Please pay attention to the requirements of the Security Department, otherwise further actions are impossible.

So I asked them for feedback, but the only response I get back is:
The Security Department is waiting for the requested documents.

I asked them again for feedback, then they only reply with:
All consulting on the matter of your request was provided earlier in this mail thread.

But the only thing they asked for was a screenshot of the cell operator app, showing the full phone number + data. Which I already send them a few times. And I get no feedback back what is wrong with it.

I attached all files of this conversation as private in the attachment.

Best Regards,

Juan Carlos

Melbet Sportsbook Complaint Stats

Resolved 36 / 38

Avg. Amount $1,602

Avg. Complaint Duration 22 days

Avg. Response Time 2 days

Melbet Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 31 out of 32 complaints in this category have been resolved.

This operator's average complaint duration is 22 days, while the average duration across all operators is 7 days.

Melbet Sportsbook Complaints

See all complaints for this sportsbook

Delayed payment

My account ID is 1833645685 at Melbet Sportsbook.

I made a withdrawal of EGP 12421.00 on 11-10-2026 at 02:05 AM to my Vodafone Cash number 01091281019. The operation number is 035591539247, and the status is approved. The agent claims he transferred the money at 02:22 AM.

Melbet support sent me this screenshot as proof that the agent transferred the money, but I never received anything. My Vodafone Cash balance did not increase, and there is no transaction in my wallet history.

The money is currently held by the agent, and Melbet is completely negligent and lazy about reviewing the agent and is not holding him accountable for his actions.

My internal complaint number at Melbet is 23653826, and it is still unresolved. Please ask Melbet to reopen and review complaint file number 23653826.

Please also ask the agent to provide a PDF account statement of his wallet for that day to prove that the transfer was actually sent to my number.

I have attached screenshots as proof.

Please help me to get my payment of 12421 EGP.

Thank you.

18h left

ج.م.‏12,421

Since 7 October 2026, I have been unable to withdraw any money from my Melbet account

Dear AskGamblers Complaints Team,

I am submitting this formal complaint against Melbet Sportsbook regarding its continued failure to provide a functioning withdrawal method for my account.

Melbet Account ID: 1251309861
Country: Côte d'Ivoire
Problem started: 7 October 2026
Date of complaint: 20 October 2026

Since 7 October 2026, I have been unable to withdraw any money from my Melbet account. For approximately 13 days, all withdrawal methods have remained unavailable or nonfunctional, while deposit options continue to be offered.

What makes this situation particularly frustrating is Melbet's lack of communication.

I have sent several emails to Melbet using multiple available customer support email addresses, repeatedly explaining my withdrawal problem and requesting assistance.

Unfortunately, despite my numerous emails and attempts to contact them, I have not received a single reply or satisfactory explanation from Melbet as of today, 20 October 2026.

I find it extremely concerning that customers can continue depositing money while being unable to access their existing balances, especially when customer support fails to respond to repeated complaints.

I am not even requesting to withdraw my entire balance immediately. I simply want to be able to withdraw at least part of my available funds.

I therefore respectfully request AskGamblers to intervene and ask Melbet to:

1. Restore a working withdrawal method to my account without further unnecessary delay.
2. Allow me to withdraw at least part of my available balance.
3. If regular withdrawal methods remain unavailable, provide me with an officially authorized and verified TeamCash agent capable of processing my withdrawal securely, if Melbet supports this payment method.
4. Confirm the identity and authorization of any proposed TeamCash agent through official Melbet communication channels.
5. Explain why deposits remain available while withdrawals are disabled.
6. Explain why my repeated emails to customer support have gone unanswered.
7. Provide a definite timeline for resolving this issue.

I have been patient since 7 October, but the continued inability to withdraw my funds, combined with the complete lack of response to my emails, has left me with no choice but to seek assistance from AskGamblers.

I am prepared to provide screenshots of my account balance, withdrawal page, deposit options and copies of the emails I have sent to Melbet.

I respectfully ask AskGamblers to contact Melbet on my behalf and help me obtain access to my funds as soon as possible.

I only want to withdraw 400 000 CFA for now.

Thank you for your time, understanding and assistance.

Kind regards,

Melbet Account ID: 1251309861
Location: Abidjan, Côte d'Ivoire

Resolved

FCFA400,000

Delayed withdrawal Rs 5000 request 5408588295

On 15.10.2026, I requested a withdrawal of ₹5000 (Request № 5408588295) through a payment agent shown on the Melbet platform. Melbet's system deducted the amount and marked the request as completed (17:48), but I never received the money.

The agent first said the payment would take 25-30 minutes. Later, the agent said I would get the amount by 9 PM at the latest, but I did not receive it. On 17.10.2026, the agent wrote that there were technical issues and my amount was safe. I replied asking for my amount and got no response. I then saw that our chat history was deleted and I appear to be blocked.

I contacted Melbet by email, live chat, and phone over the last 3 days. Representatives told me my amount "will be received", that it may be paid through another agency, and that action would be taken against the agent. However, no one gave a confirmed time or a ticket number, and email replies were the same template ("specialists are working on your request"). I was told 2 days maximum. It has now been more than 3 days.

I still have not received my withdrawal amount of ₹5000, despite chasing many times through calls, email, and chat support.

Resolution requested: payment of my pending ₹5000 withdrawal (Request № 5408588295). As this has already been delayed for more than 3 days, I need the amount today.

67h left

₹5,000

Has blocked my account

Melbet has blocked my account right after I made a deposit. They are withholding my deposited funds and the security department ([email protected]) completely ignores all my emails. I have not violated any terms of service, and I am ready to provide any KYC verification documents required. I simply want my deposited money returned. I have attached the deposit receipt and screenshots of my unanswered emails.

Resolved

﷼100,000,000

Unpaid bet not settled

Account ID: 1650884209
Bet ID: 88484206521 - Date 09.10.2026 09:46
Stake 22 MAD - Winnings 42.78 MAD
Status: 2/2 WON - Not settled for 4 days

My bet 88484206521 is WON (2/2) since 4 days but winnings 42.78 MAD not credited.

Support agent Albert admitted: "We currently have a technical problem in settling bets."
For 4 days support only says "Payment will be soon within an hour".

Request: Please settle manually my bet and credit 42.78 MAD to balance.

Attachments: bet slip + chat proof

Resolved

د.م.43

All withdrawal methods unavailable

Hello,

I would like to submit a formal complaint regarding my Melbet Côte d’Ivoire account, operated locally by COASTWIN SARLU.

Since 7 October 2026, I have been unable to withdraw funds from my Melbet account.

At the beginning of the issue, the main Mobile Money withdrawal methods available in Côte d’Ivoire, including MTN Money, Orange Money, Moov Money and Wave, were still visible in the application but were greyed out. When I tried to use them, the platform displayed a message stating that the payment methods were temporarily unavailable for technical reasons.

I immediately contacted Melbet customer support. Their representatives confirmed several times, both in writing and during a telephone call, that this was a general technical issue affecting payment/transfer operators and that their technical team was working to resolve it.

I also received an email from Melbet customer support confirming that mobile payment methods were temporarily unavailable for technical reasons and asking me to try again later.

The situation has since become worse. When I now open the “Withdraw funds” section, no withdrawal method is displayed at all. Instead, the platform shows the message:

“No system available.”

This means that I currently have no way to submit a withdrawal request.

Before this incident, Melbet Côte d’Ivoire displayed several withdrawal options, including Orange Money, Wave, MTN Money, Moov Money, and other payment methods. The platform also normally displays estimated processing times for these methods.

I have already sent a formal follow-up email to Melbet asking them to provide: an estimated timeframe for restoring withdrawal services; the reference number of the technical incident; an alternative withdrawal method; and written confirmation that the funds in my account remain fully available for withdrawal.

So far, I have not been provided with a working withdrawal solution.

I would also like to clarify that Melbet has not informed me of any KYC issue, security investigation, violation of their Terms and Conditions, suspicious activity, account restriction, or personal limitation affecting my account. Their official explanation has consistently been that this is a general technical problem involving payment providers.

Melbet’s own Terms and Conditions also state that withdrawal requests are processed 24 hours a day and that, where withdrawal through payment systems is refused or unavailable, Melbet may propose a bank transfer as an alternative.

I therefore respectfully request AskGamblers’ assistance in asking Melbet to: restore at least one functional withdrawal method on my account; alternatively, provide a working withdrawal method such as a bank transfer; confirm that my entire available balance remains withdrawable; provide a clear timeframe for resolving the technical issue.

I am attaching supporting evidence, including screenshots showing the Mobile Money methods greyed out, the current “No system available” message, emails and chat messages from Melbet confirming the technical problem, and screenshots showing the payment methods normally available on the Melbet Côte d’Ivoire platform.

My Melbet account ID: 1129526857

Country: Côte d’Ivoire

Amount I am currently trying to withdraw: 319,338 XOF (FCFA)

Preferred withdrawal methods: Orange Money, Wave, or MTN Money

I would appreciate AskGamblers’ assistance in helping me obtain access to my funds and a functional withdrawal method.

Thank you for your assistance.

Kind regards,

Resolved

FCFA319,338

Withdrawal delayed and verification issues

Subject: Melbet - Unresolved Withdrawal of 8,000 MAD (Account ID: 1811069687) - Case #23053672

To the Mediation Team / AskGamblers Support,

I am submitting this formal complaint against Melbet regarding a delayed and withheld withdrawal of 8,000 MAD originating from my player account ID 1811069687.

Case Details & Timeline:

Complaint ID: #23053672.

Issue Date: The withdrawal request was placed on September 29, 2026.

Amount Involved: 8,000 MAD.

Current Status: Despite fully completing all mandatory account verification steps and providing all requested documents, the funds have still not been credited to my bank account or payment method as of today.

Support Experience & Lack of Transparency:

I have contacted Melbet's customer support multiple times (via live chat and email), interacting with various agents including an operator named "Carine". Throughout these interactions, the support team has provided contradictory statements—initially claiming the payment was completed and blaming the bank, then retracting statements as errors, and ultimately telling me to "wait indefinitely" without providing any valid transaction ID (ARN), proof of transfer, or concrete resolution.

I have attached all necessary evidentiary documents, including screenshots of my transaction history and logs, proving that no such funds have ever arrived.

I kindly request your intervention to compel Melbet to either release the 8,000 MAD immediately or provide an official, verifiable transaction reference (ARN) so I can trace these funds.

Thank you for your assistance and prompt support.

Regards,

< full name removed >

45h left

د.م.8,000

50 USDT RedotPay withdrawal stuck

Player ID: 1384900371
On 03/10/2026 at approx. 00:10 I requested a withdrawal of 50 USDT via RedotPay.
Melbet marked it as “Completed” and issued internal order ID TIS20261003125234592638607.
I contacted RedotPay support. They confirmed in writing:
• The TIS number is an internal RedotPay transfer (not on-chain)
• There is no blockchain TxID
• The security review on their side was already approved
• The sender (Melbet) must check their own RedotPay transfer record
The 50 USDT never arrived in my RedotPay account.
I opened ticket 23223332 on 03/10/2026.
After several days of delays (“waiting for payment provider”, “finance specialists working”), the ticket status changed to “Clarification data” on 06/10/2026.
Melbet is now demanding:
• An account statement in PDF format from the transaction date to now, or
• An official letter from the bank (or payment organization) bearing its stamp
I have repeatedly explained that this was a RedotPay transfer and no bank was involved. I submitted:
• Melbet’s own completion receipt
• RedotPay’s official support confirmation
• My RedotPay transaction history showing no 50 USDT deposit was ever credited
Despite this, support continues to refuse to process the ticket and states they “cannot help” without the bank/PDF documents. They have also refused escalation.
I request AskGamblers’ assistance so that Melbet either:
1. Releases the 50 USDT to my RedotPay account, or
2. Returns the full amount to my Melbet balance
All relevant screenshots are available and can be provided.

74h left

$50

Failed Withdrawal

Complaint against Melbet – Unpaid Withdrawal

Account ID: 1328898825
Issue/Ticket Number: 21817252
Amount: TZS 140,600
Date of withdrawal request: 4 September 2026
Current status: Still unpaid (over 28 days)

On 4 September 2026 I requested a withdrawal of TZS 140,600. The money has never been received.

I contacted Melbet support multiple times. They assigned ticket number 21817252 and said they were waiting for information from the payment system. Despite several follow-ups, there has been no resolution and the funds remain unpaid.

I have screenshots of the withdrawal request, the payment query status, and all email correspondence with support.

I request AskGamblers’ assistance in resolving this unpaid withdrawal.

Resolved

TSh140,600

Unable to withdraw because all available withdrawal methods are blocked

I am having a serious withdrawal issue with my MelBet account.

My account has funds available, but I am currently unable to make a withdrawal.

When I open the withdrawal section, most of the available withdrawal methods, including Vodafone Cash, InstaPay, Etisalat Cash, Orange Cash, Telda, and WePay, are locked/unavailable.

WebMoney is the only withdrawal method that appears to be available. However, when I select WebMoney and confirm the withdrawal, the system rejects the request and displays a message stating that withdrawals will only be approved when they are made using the same payment method that was used for the deposit.

The problem is that the other payment methods suggested by the system are also locked, so I have no functional withdrawal method available to me.

I have contacted MelBet support regarding this issue, but the problem has not been resolved.

I am not asking MelBet to process my withdrawal through an unrelated payment method. I am asking them to provide me with a valid and functional withdrawal method that is actually available on my account, or to fix the WebMoney withdrawal option if it is supposed to be available.

My request: Please ask MelBet to investigate the withdrawal restrictions on my account and restore a working withdrawal method so that I can withdraw my available funds.

I can provide screenshots showing the locked withdrawal methods and the error message displayed when I attempt to withdraw through WebMoney.

Thank you

Rejected