Complaint #94 Melbet Sportsbook

Verification process keeps being extend to delay or avoid the withdrawal

By Juan Carlos R.

1 week ago

At the beginning, there were no issues. I won, and I lost a few times, and whenever I made a small profit and withdrew it, everything worked fine. However, on April 28, I had a big win, and my balance reached $1,489. I wanted to withdraw it, but when I pressed the withdrawal button, I received a message saying: “Send documents to security@melbet.com.” This happened on April 28, almost a month ago.

1). I sent my passport without any problems.

2). Then they asked for uncropped screenshots of my personal profile and screenshots from the app/website showing my crypto deposits, and the transaction details of those deposits. I provided these multiple times, but whenever I asked for feedback about what exactly was wrong, they kept responding with: “All consulting on the matter of your request was provided earlier in this mail thread.” So no feedback at all. And yes, my screenshots were all uncropped, 1920x1080, including the taskbar. '

After going back and forth from April 28 until May 17 (almost three weeks) they finally clarified that they needed screenshots of all four deposits I had ever made. I then sent the screenshots together with the blockchain URLs, and that part was finally approved.

3). Now they asked: You should make a selfie, holding your document near your face. Also, next to you should be the computer (or mobile device) where we can see your inbox messages from the security department (this mailing). Which I did as well.

4) After sending all of that, they said okay, the specialist is looking into it, and I would hear back. After 2 days, I didn't hear anything yet, so I went into live chat, and they said it can take up to 72 hours before a response. Just before the 72-hour mark,, they emailed again asking me for a utility bill (PDF) for the last month. I sent it directly.

They responded again: The specialist will look into it.

Now I thought I was finally done, almost 2 days later: can we see your driver's license? I don't even have a driver's license, but I'm sure if I did have a driver's license and it got approved, that I need to send something different again in a few days, it's going on from April 28, and it's now May 25 when they asked for the driver's license.

So I did send all important documents + utility bill and transaction proof, which were all approved.

I just want to withdraw all my money, that's it. I don't even care about playing there anymore.

Melbet Account ID: 1639174953

Email: <removed>

Disputed sportsbook Melbet Sportsbook

Reason Verification issues

Amount $1489

Discussion

juancrmorales90

• Mexico

2 days ago

Dear Melbet,

Unfortunately, it has gotten worse.

Support asked me for this:
"Dear customer, please provide us with screenshot from cell operator app confirming the owner of the phone number **2477, Data must be provided regardless of who the owner is."

Which is no problem at all. So I send them a screenshot of the movistar app, providing my full phone number which i'm registered with (ending on *2477), it shows the full screen and it includes my name.

As response I get back:
Please pay attention to the requirements of the Security Department, otherwise further actions are impossible.

So I asked them for feedback, but the only response I get back is:
The Security Department is waiting for the requested documents.

I asked them again for feedback, then they only reply with:
All consulting on the matter of your request was provided earlier in this mail thread.

But the only thing they asked for was a screenshot of the cell operator app, showing the full phone number + data. Which I already send them a few times. And I get no feedback back what is wrong with it.

I attached all files of this conversation as private in the attachment.

Best Regards,

Juan Carlos

Melbet Sportsbook

• Representative

3 days ago

Dear juancrmorales90,

I have received an update from our Security Department regarding your account verification.

The security team confirmed that they requested your driving license. I have already informed them that you do not hold a driving license and are unable to provide it.

To proceed, they have requested that you contact them directly via email to state this. Once you notify them, they will likely offer an alternative document option to complete your verification.

Therefore, please send an email to the Security Department explaining that you do not have a driving license, and kindly ask them for further instructions on how to move forward.

I sincerely hope your account will be fully verified in the very near future.

juancrmorales90

• Mexico

5 days ago

Thanks! Looking forward for an update.

Melbet Sportsbook

• Representative

6 days ago

Dear juancrmorales90,

Thank you for providing the requested information.

I will update you immediately as soon as I receive any feedback or a resolution regarding your issue.

Melbet Sportsbook Complaint Stats

Resolved 22 / 23

Avg. Amount $834

Avg. Complaint Duration 13 days

Avg. Response Time 1 day

Melbet Sportsbook Complaints

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Withdrawal 46800 not received

Dear Support Team,

URGENT: Withdrawal of ₹46,800 Successful but Not Received,

I am writing this regarding my withdrawal request of ₹46,800 which I placed on 26/05/2026.

The transaction is showing "Successful" on the platform, but the funds have not been credited to my bank account. this delay is unacceptable.

I request you to look into this matter immediately and complete the withdrawal process so that the funds reflect in my bank account. If there is a technical issue, please resolve it at the earliest and ensure the amount is transferred to me without further delay.

Transaction Details:

Amount: 46,800 INR

Withdrawal Date: 26/05/2026

imps fast method used

Payment query no. 17400463

User ID: [1084563071]

I have attached the screenshot and bank statement for your reference. Please update me on the status of my funds immediately.

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Withdrawal delays and conflicting instructions

I am filing this formal complaint against Melbet due to a systematic delay and conflicting instructions regarding my withdrawal of 184.44 EUR (Account ID: < sent to the casino >). This issue has been ongoing for more than 20 days.

**Timeline of the Issue:**

1. **Initial Block (Early May):** My original withdrawal method (Neteller) was suddenly removed. Support instructed me to deposit via **Tether on Tron (USDT)** to enable a new withdrawal path. I followed this and wagered the full amount as required.

2. **Security Obstacles:** After enabling USDT, they blocked my withdrawals again for "Security Verification". I sent all requested documents (ID + Selfie with handwritten date) to [email protected] on May 19th. It has been over 48 hours with NO response.

3. **Conflicting Instructions:** On May 21st, support agent 'Eva' specifically told me to submit a withdrawal request. I did, but the processing team rejected it within minutes for "Proportion of deposits". This proves a lack of coordination and intentional stalling.

4. **Account Status:** I am a legitimate user with one profile and two currency wallets (EUR/MAD), a standard feature in the Melbet app. I have fulfilled every single requirement asked of me for the past 3 weeks.

I request Melbet to stop the stalling tactics and immediately approve my withdrawal of 184.44 EUR to my USDT-TRC20 address.

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Melbet blocks my withdrawal by SMS verification code never received

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I have already done the following:
• Factory reset (full format) of my phone
• Verified there is no SMS blocking from my operator or in the phone settings
• Cleared the app and browser cache and restarted the phone several times
I have made no changes to my account at all. My account is fully verified, all required information is completed and correct.
Despite this, the customer support has been telling me to “wait” for more than 72 hours without providing any real solution. Every time I contact them, they dismiss me and give no concrete help.
This is clearly a problem on Melbet’s side. I am unable to withdraw my funds because of this abusive SMS verification issue.
I demand an immediate solution: either disable the SMS verification for my account or process the withdrawal manually.

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Dear Support Team,
I am writing this regarding my withdrawal request of ₹49,900 which I placed on 06/04/2026.
The transaction is showing "Successful" on the platform, but the funds have not been credited to my bank account. My query (№15278499) has been "In progress" for several days now, and this delay is unacceptable.i Attech documents for your reference and bank statement.
I request you to look into this matter immediately and complete the withdrawal process so that the funds reflect in my bank account. please resolve it at the earliest and ensure the amount is transferred to me without further delay.
Transaction Details:
Amount: 49,900 INR
Withdrawal Date: 06/04/2026
Method: IMPS Fast
Query Number: 15278499
User ID: 1084563071
Bank statement password is: 11571010187
Please update me on the status of my funds immediately.

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MTN MoMo withdrawal blocked Benin

My Melbet account ID: [mets ton ID Melbet ici]

Bet ID: < sent to the casino >

Country: Benin

Phone number: [ton numéro MTN complet]

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I won 6,120 F CFA on bet ID 1449387771.

My profile is fully verified (phone number linked + identity document sent and approved).

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I DID deposit with MTN MoMo (screenshot attached).

I tested on a friend's phone: the button becomes grey ONLY when I log in with MY account. On other accounts it works normally. This proves it's not a general technical problem in Benin.

Support first said it was a "technical problem in Benin", then asked me to make a new deposit via WebMoney + bet on odds 1.1 to unlock MTN. This condition is not written in the rules and I refuse it.

This has been going on for more than 2 weeks.

I request the immediate unlocking of MTN MoMo withdrawal or a clear written explanation of the exact reason for the block according to your rules.

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Hash transactions: 0xb0a1224b9b2fb96991a3770f79fb015521af6e 0724c9158392da095afe855348

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Unjustified confiscation of 160000 DZD deposit account 1577147901

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The deposit was successful and appeared in my balance, but was manually removed later. I have a screen recording from inside my account proving the transaction. Furthermore, Melbet support agents have provided contradictory and false information:
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Agent Henry claimed the money was sent back, which never happened.
I demand the immediate return of my 160,000 DZD. I have all the screenshots of these conflicting statements and the video proof of the deposit."

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I have completed all required verification steps requested by Melbet, including submitting my national ID, utility bill, bank statement, selfie, and even participating in a video verification.

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This unreasonable delay raises serious concerns about Melbet’s practices. It appears that the verification process is being intentionally delayed, and my funds are being withheld without valid justification.

I have contacted support multiple times but have not received any meaningful response or solution.

I kindly request AskGamblers to intervene and help resolve this issue so I can complete verification and access my funds.

This situation is highly unprofessional and unacceptable.

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Authorization Failure

Title: Unable to Withdraw Funds – Authorization Failure

Hello AskGamblers Team,

I would like to file a complaint against Melbet

Id: 1285627715

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Deposit methods are still visible and working, but withdrawal options are completely missing.

I have contacted Melbet support multiple times, and they replied that their specialists have not yet resolved the issue. Unfortunately, the problem is still ongoing, and I cannot access my funds.

I am requesting that AskGamblers help resolve this issue and assist me in withdrawing my balance.

I can provide screenshots of my account balance, the withdrawal page error, and the email communication with Melbet support if needed.

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So now please tell me how much more time it will take for verification because already more than 12 days are passed.

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