Complaint #52 GGbet Sportsbook

Winning bet accepted but payout refused due to account verification dispute

By Romello2730

9 months ago

I placed a sports bet at GGbet Sportsbook which was accepted by the system and later settled as winning.

After the settlement, the payout was refused. The operator explained that the issue is related to the email address and claimed that my account belongs to a different GG.BET website, despite using the same brand.

During communication with support, I was informed that the email I used does not belong to their site and that I should contact another GG.BET support team. As a result, no assistance regarding the winning bet was provided.

The bet was accepted, not cancelled before the event, and was settled as winning. I am requesting clarification and resolution regarding the unpaid winnings based on the accepted bet.

All information provided above is based on communication with the operator and my account activity.

Disputed sportsbook GGbet Sportsbook

Reason Declined payment

Discussion

AskGamblers

• Support Team

8 months ago

Dear @Romello2730,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

GGbet Sportsbook

• Representative

9 months ago

Dear @Romello2730,

We have checked your email address, and it is indeed registered on GGBET.UA, not on GGBET.

Regarding your bet: A bet cannot be deleted, as this functionality is not предусмотрена by the website. All actions performed on your account must be recorded in the system.

Your bet exists, it was active and has been successfully settled. However, the payout is not displayed because the bonus balance was removed.

Best regards,
GG.BET Team

AskGamblers

• Support Team

9 months ago

Dear GGbet Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

9 months ago

Dear @Romello2730,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

GGbet Sportsbook Complaint Stats

Resolved 38 / 38

Avg. Amount $1,021

Avg. Complaint Duration 14 days

Avg. Response Time 2 days

GGbet Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 35 out of 35 complaints in this category have been resolved.

This operator's average complaint duration is 14 days, while the average duration across all operators is 7 days.

GGbet Sportsbook Complaints

See all complaints for this sportsbook

Cannot withdraw my 300 USD winnings

I tried to withdraw my $300 winnings, but they wouldn't let me.

First attempt was rejected after 7 days of being "in progress". Their customer support assured me the whole time that I'd receive it within 7 days.

Second attempt is still pending, but it's already been 6 days and honestly it's frustrating and exhausting to have to check the status of my withdrawal every hour, hoping it'd be successful.

When I reached out to their support, they gave the same generic excuse they gave to other players who complained about their withdrawals. They'd just blame their "payment provider" and say it's because of technical difficulties. No assurance or accountability whatsoever. It's extremely frustrating, especially because of the fact that it's 2026 and these guys take their sweet time before giving you your winnings.

Resolved

$300

Delayed Skrill Withdrawal 25 USD

Platform: GG.BET
User ID: 74136019
Transaction Amount: 25.00 USD
Payment Method: Skrill
Transaction Date: August 16, 2026

Complaint Summary:

On August 16, 2026, I requested a standard withdrawal of $25.00 via Skrill (User ID: 74136019). The transaction has remained stuck in "New" status for over 17 days without processing.

Furthermore, GG.BET support provided misleading and contradictory information:

On August 29, support representative "Roger" officially confirmed via email that the withdrawal was completed and funds would arrive within 72 hours.

After 72 hours passed with no funds received, representative "Janice" admitted via email that the support team made an error and confused my request with a different transaction, confirming the $25 payout was still pending.

A formal 24-hour resolution notice was sent on September 1, 2026, which the platform completely ignored. This delay violates standard payout terms and demonstrates unacceptable support practices.

Requested Remedy:

Immediate manual clearance and approval of the $25.00 Skrill withdrawal.

Resolved

$25

Withdrawal request 8days past

Hi please help regarding my withdrawal request last aug.25 on ggbet. Already 8days past but still in progress. I emailed them everyday to follo up but they say only to wait. They give me deadline that it will process yesterday sept.1 (Utc) but they don't comply. Please help

Transaction id: 4f7f7a32-2b92-481d-8942-02c14215dff5

Resolved

$800

Paid for deposit still not credited since 2 days

On 1st August 2026, I deposited INR 1,100 into my GGBet account through UPI, but the amount has still not been credited to my account. I have already contacted customer support multiple times, but they have only informed me that the matter is under investigation for the past two days. Kindly look into this issue on priority and ensure that my deposit is credited as soon as possible, as I need these funds to place my bets.

Resolved

₹1,100

Gg Bet Delayed Withdrawal 395 euro dont want to give them

Hello, I want to file a complaint about a delay in Withdrawal. The first one was released on July 17, the other two are from July 20 and 21, a total of 395 euros. The account is fully verified. I wrote to them and they said the same thing every time: to wait and that it takes time. The money was released via Neteller and I see no reason for it to take so long, except for deliberately hoping that I would give up. Below I will attach pictures of emails and live chats where I am constantly told that it takes time and to wait. Here is also withdrawal ID from 21.07.2026 - 5c44b444-9e69-4139-a12f-89e81f153f16. From 21.07.2026 - 9d3bbeca-835b-447e-9af6-b90cc8e907c0 and From 17.07.2026 - 76c19efb-d17b-477f-8a90-2326a3a25397

Resolved

€395

Unpaid withdrawals with 4 requests totalling 3000 CAD and oldest pending since July 9

I am a fully verified GGBet customer with ID: 83667125. My KYC verification was completed successfully, including the additional selfie-with-ID and handwritten confirmation the GG bet team specifically requested. Despite full verification, my withdrawal requests remain in "New" status and unprocessed.

Outstanding withdrawals:

$1,000 CAD — requested Jul 12, 12:04 — Interac e-Transfer — Transaction ID: [474e167a-974f-4c17-89e1-bb5f00583cd1]
$500 CAD — requested Jul 10, 05:52 — Mastercard — Transaction ID: [a3555da2-0cab-4016-a544-1659c45ca9ea]
$500 CAD — requested Jul 09, 06:42 — Mastercard — Transaction ID: [46271ac3-5eac-4f09-8902-a6f0600dafaa]
$1,000 CAD — requested Jul 09, 06:42 — Interac e-Transfer — Transaction ID: [39bb14a2-d235-45ea-a2b4-5f25d3308e26]

Total unpaid: $3,000 CAD. The oldest has now been outstanding for 13 days. Critically, all four remain in "New" status — meaning they have not merely been slow to process, but appear never to have been picked up for review at all.

I have since submitted further withdrawal requests which I am not including in this complaint, as they are more recent. However, they are also sitting in "New" status, which indicates the problem is ongoing rather than isolated to these four transactions.

Background:

My withdrawals were previously processed reliably, often within hours, and GGBet has paid out a good sum to me historically — confirming that my account, identity and payment methods are fully legitimate and verified. Following a period of consistent winning, my account was limited. After that point, withdrawals slowed and then stopped entirely.

Every time I contact live support I receive only generic, non-specific responses: that "each transaction is reviewed individually," that the agent has "no influence or information" regarding timing, and that I should "just wait." Support has explicitly confirmed to me in writing that "these limits don't affect withdrawals" — yet my withdrawals are not being paid. At no point has any specific reason, estimated timeframe, or escalation route beyond front-line support been provided.

What I am requesting:

Immediate processing and payment of the four withdrawals listed above, or a specific written explanation identifying any term I am alleged to have breached and the exact steps required to resolve it.

I have completed every verification step asked of me and am requesting only funds I legitimately won and requested to withdraw. Screenshots of all pending transactions have been attached.

Resolved

$6,500

Withdrawal delayed for 20 days

I am submitting this complaint regarding a delayed withdrawal from GG.BET.

I submitted my withdrawal request on **June 9, 2026**, and as of today, **June 29, 2026**, I still have not received my funds. It has now been **20 days**.

**Transaction ID:**
c9d74a3d-f442-4662-94c2-73ec79c688c2

**Withdrawal Amount:** 3,000 THB.

Although the withdrawal amount is only **3,000 THB**, it has remained pending for 20 days without any clear explanation.

When I first contacted GG.BET support, I was informed that my withdrawal had been confirmed and that transactions of this type are processed within **5 business days**. I waited as instructed.

However, after the 5-business-day period had already passed, I contacted support again. This time, I was told that the transaction had been transferred to an external payment provider, that it was now beyond GG.BET's control, and that they could not provide any estimated completion date.

As a customer, I find these responses inconsistent. Initially, I was given a clear processing timeframe, but after that timeframe expired, I was simply asked to continue waiting without any explanation of when my funds would actually be received.

Before submitting this complaint, I contacted GG.BET support several times through both live chat and email. Unfortunately, I have only received generic responses and no meaningful update regarding my withdrawal.

After waiting for 20 days without receiving my funds or any clear timeframe, I no longer feel confident depositing any additional money into my GG.BET account until my previous withdrawal has been completed.

I respectfully request that GG.BET:

1. Confirm the current status of my withdrawal.
2. Explain the reason for the 20-day delay.
3. Provide a specific timeframe for when I will receive my funds.
4. Complete my withdrawal as soon as possible.

I have attached screenshots of my conversations with GG.BET support, which confirm the information described above.

I kindly ask AskGamblers to assist in mediating this matter and help resolve my delayed withdrawal.

Thank you.

Resolved

฿3,000

GGBet Sportsbook - 1000EUR Withdrawal stucked

I am filing a formal complaint against GG.BET regarding three withdrawal requests that have remained in "New" status since 25 May 2026, with no processing, no timeline, and no substantive communication from the operator.
Withdrawal Details:
IDs
6c333e72-3745-41cb-a86d-b32478f52071 €192.96 New 25.05.2026
1f54b006-4fe5-4d5a-af35-6060ac8161e6 €450.00 New 25.05.2026
1094d52c-c3c3-44cc-9d93-146d6698b41e €450.00 New 25.05.2026

Total withheld: €1,092.96

Upon contacting support on multiple occasions, I received only generic responses confirming the requests are "pending" and under review by the financial department. No quantifiable timeframe, no explanation for the delay, and no actionable guidance has been provided across any interaction.

13 days in "New" status with no movement and no meaningful communication is not a processing delay

Desired Resolution:
Immediate processing and release of all three withdrawals totalling €1,092.96 to my designated payment method.

Resolved

€1,092

GGBET not withdrawing

Been contacting gg bets support several times, the answer is always the same, that financial department has not looked at my withdraw.

Tried to withdraw to crypto(waited 7 days, then tried to withdraw to bank account) now I been waiting for my funds 11 days to my bank account.

966520da-5d85-40c6-afb3-f3656a48b64b

01d72018-cb11-43a5-871d-86bd01898c3c

b7c8ac7d-7f4a-4164-a028-fd88f86fb9f9

Resolved

Delayed withdrawals for almost a month without timeframe

I am submitting a complaint regarding GG.BET due to a very long withdrawal delay.

My withdrawal requests have been pending for almost a month. The operator keeps stating that the delay is related to “security checks” and “internal financial department procedures,” but they are unable to provide any exact timeframe or meaningful explanation.

I have fully cooperated with the platform and complied with all requested procedures. My account has already been used successfully before, and part of my withdrawals were processed earlier, which confirms that my account had already passed verification and previous checks.

However, the remaining balance is still stuck in “processing” status for an unreasonable amount of time.

The total delayed amount is approximately €2219.

Support repeatedly sends generic responses and refuses to provide any concrete deadline for resolution. They also state that they cannot directly contact or influence the financial department handling the withdrawals.

I can provide screenshots of withdrawal statuses and all communication with support if necessary.

I kindly ask AskGamblers to assist in resolving this issue and help obtain a clear explanation and completion of the pending withdrawals.

Resolved

€2,219