Complaint #52 GGbet Sportsbook

Winning bet accepted but payout refused due to account verification dispute

By Romello2730

5 months ago

I placed a sports bet at GGbet Sportsbook which was accepted by the system and later settled as winning.

After the settlement, the payout was refused. The operator explained that the issue is related to the email address and claimed that my account belongs to a different GG.BET website, despite using the same brand.

During communication with support, I was informed that the email I used does not belong to their site and that I should contact another GG.BET support team. As a result, no assistance regarding the winning bet was provided.

The bet was accepted, not cancelled before the event, and was settled as winning. I am requesting clarification and resolution regarding the unpaid winnings based on the accepted bet.

All information provided above is based on communication with the operator and my account activity.

Disputed sportsbook GGbet Sportsbook

Reason Declined payment

Discussion

AskGamblers

• Support Team

5 months ago

Dear @Romello2730,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

GGbet Sportsbook

• Representative

5 months ago

Dear @Romello2730,

We have checked your email address, and it is indeed registered on GGBET.UA, not on GGBET.

Regarding your bet: A bet cannot be deleted, as this functionality is not предусмотрена by the website. All actions performed on your account must be recorded in the system.

Your bet exists, it was active and has been successfully settled. However, the payout is not displayed because the bonus balance was removed.

Best regards,
GG.BET Team

AskGamblers

• Support Team

5 months ago

Dear GGbet Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

5 months ago

Dear @Romello2730,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

GGbet Sportsbook Complaint Stats

Resolved 27 / 27

Avg. Amount $889

Avg. Complaint Duration 12 days

Avg. Response Time 1 day

GGbet Sportsbook Complaints

See all complaints for this sportsbook

GGBET not withdrawing

Been contacting gg bets support several times, the answer is always the same, that financial department has not looked at my withdraw.

Tried to withdraw to crypto(waited 7 days, then tried to withdraw to bank account) now I been waiting for my funds 11 days to my bank account.

966520da-5d85-40c6-afb3-f3656a48b64b

01d72018-cb11-43a5-871d-86bd01898c3c

b7c8ac7d-7f4a-4164-a028-fd88f86fb9f9

37h left

Delayed withdrawals for almost a month without timeframe

I am submitting a complaint regarding GG.BET due to a very long withdrawal delay.

My withdrawal requests have been pending for almost a month. The operator keeps stating that the delay is related to “security checks” and “internal financial department procedures,” but they are unable to provide any exact timeframe or meaningful explanation.

I have fully cooperated with the platform and complied with all requested procedures. My account has already been used successfully before, and part of my withdrawals were processed earlier, which confirms that my account had already passed verification and previous checks.

However, the remaining balance is still stuck in “processing” status for an unreasonable amount of time.

The total delayed amount is approximately €2219.

Support repeatedly sends generic responses and refuses to provide any concrete deadline for resolution. They also state that they cannot directly contact or influence the financial department handling the withdrawals.

I can provide screenshots of withdrawal statuses and all communication with support if necessary.

I kindly ask AskGamblers to assist in resolving this issue and help obtain a clear explanation and completion of the pending withdrawals.

Resolved

€2,219

Regarding the withdrawal delay issue of GGBET

So far, I have never successfully withdrawn any funds from GG.BET. My ID is ID: 80755909, which is a verified account. The earliest withdrawal I made was 75010cfc-d2e5-44da-b3d3-06b607d279cd on May 03 at 12:08, for 40.00 USD. The other two withdrawals were 4dc4d75e-3847-4c46-af7b-eb69d9c8eaa4 and 3ca1f33c-119c-4b30-b878-ccd4596e89a9 on May 05, for 50 USD each.

I followed the customer service advice and changed the withdrawal method to Binance PayOut, but the withdrawal process has remained in the NEW status without any changes. It has already been a full 5 working days, and they always say they are reviewing my withdrawal request. The reality is I have never successfully withdrawn funds on their website. The long wait drags down my funds, and then if I accidentally place bets exceeding the withdrawal amount, it will cause the withdrawal to fail, requiring me to start a new application and go through another long wait.

I have been playing on this website for about a month, recharged three times, but have never successfully withdrawn funds. Now I have started a new withdrawal request, and I will continue to defend my rights until I get the funds that belong to me.

I hope to draw the attention of customer service. A normal casino should not use review procedures as an excuse to delay a customer's funds for such a long time; at the very least, none of the other casinos I have used have ever caused such a long delay.

8h left

$240

GGBet Delayed Withdrawal of 7600 CNY Since April 13

Dear AskGamblers Team,

First of all, I would like to express my sincere gratitude for providing this platform to help players like me resolve issues with online casinos. I never imagined I would need to file a complaint, but after days of waiting and no clear progress from GGBet, I have no other option but to turn to you for help.

I have been a user of GGBet for some time, with a history of successful deposits and withdrawals on the platform. I have fully completed all required KYC verification steps as requested, and I have never violated any of the platform’s terms and conditions. I have always been patient and cooperative with their processes, but the current situation has left me deeply anxious and frustrated.

On April 13, 2026, I submitted a withdrawal request via USDT TRC20 for an amount of 7600 CNY (approximately 1055 USD).
The transaction ID for this withdrawal is:
ac0ed74b-0c2b-4cf5-a37a-b7bc7acf7c7b

As of today, this withdrawal request has been pending for 5 full days, with no progress or confirmation that the funds have been processed. I understand that security checks and processing may take some time, but this has far exceeded the normal timeframe for verified users on this platform.

I have reached out to GGBet customer support multiple times to request an estimated timeline for my withdrawal, but they have repeatedly refused to provide any specific timeframe — not even a rough estimate of hours or days. They also confirmed that my withdrawal has not yet been sent to the finance department for processing, and remains stuck in a queue with no clear next steps. They were also unable to provide me with a TxID for the transaction, which has only added to my worry about the safety of my funds.

I have tried my best to stay calm and patient throughout this process, as I know these things can take time. I have never rushed the platform or made unreasonable demands, but after 5 days of waiting with no updates, no timeline, and only generic responses from support, I am increasingly concerned that my withdrawal will never be processed. I have exhausted all options to resolve this directly with GGBet, but they have given me no reassurance and no way to move forward.

I am not here to cause trouble or argue with the platform. I just want to receive my rightful withdrawal as promised. I would be incredibly grateful if AskGamblers could help me escalate this issue to GGBet, urge them to process my withdrawal immediately, or at least provide me with a clear, confirmed timeline for when I can expect my funds.

Thank you so much for your time, understanding, and assistance in this matter. I really appreciate you taking the time to review my case and help me resolve this stressful situation.

Best regards,
A concerned player

Resolved

CN¥7,600

Delay in payment of funds

I am filing a complaint against GGbet Casino due to the fact that my payout has been waiting too long in processing.
Account ID: 76218658
My account has been fully verified, and everything has been approved

On March 22, 2026, I requested a withdrawal of 1,600 USDT. GG.bet. verification was requested, I uploaded the required documents, the verification took place quickly enough, less than 24 hours passed after verification was approved, and the money was credited to my account. Then I continued to play. On April 7, I requested 900 USDT again, the KYC that was requested from me was completed again, the money was credited to the account just as quickly, then I immediately requested another 900 USDT and everything was fine again. Immediately after the withdrawal, I requested another withdrawal. It was April 8th, and since then the application status has been displayed as "new". That is, he hung up at one stage, contacted support on the site 3 times, they respond with templates that we see the application, everything is in the order of the queue, no deadlines are called. But as before, all transactions took place in a maximum of 24 hours, and this one has already been hanging in the same status for verification for 8 days. 3 days ago, I submitted another application for 200 USDT, more than 72 hours have passed, but none of the applications have been approved and are undergoing some kind of verification in the finance department. I currently have 6 withdrawal requests totaling 4130 USDT.
Withdrawal ID:

c1e94e60-b019-4f6a-a678-fa6b36f93488

d4980e74-8e9d-474f-8610-ae032f051eff

f9afdb90-f709-497a-b30a-c65608a619cb

2c21abcb-930a-43cb-8ad3-f838e23c53f3

b1ecd9b6-8804-4ec3-9d17-697f345e3c7e

56c52577-da7d-41df-993a-ec3c2b49d32c

I ask you to understand the situation and not to stretch the payment for a long time, to pay the funds in full in the order of withdrawal requests.
I hope for help from AskGamblers and an adequate response from GG.bet.

Resolved

$200

Withdrawal of 450euro stuck in status New for 7 days

I am submitting this complaint regarding a delayed withdrawal.
I requested a withdrawal of €450 on April 8, 2026, which has now been pending for 7 days and is still marked as "New" without any processing.
This is highly unusual, as I have previously completed three withdrawals using the same Visa method, all processed within 24 hours.
My account is fully verified, and I have not used any bonuses. There are no violations of terms.
I have contacted support multiple times via live chat and email, but I only receive generic responses with no clear explanation or timeframe.
I am simply requesting that my withdrawal be processed.
Evidence:
Screenshot of pending withdrawal (status "New")
Previous successful withdrawals
Communication with support

Resolved

€506

Delayed Payment Filed Feb 18 2026 No Movement Up To Now

Dear AskGamblers Team,

I'm bringing to your attention delayed payment I experience with GG.bet sportsbook after exhausting communications with their customer service team, more than a week filed already and no movement in my withdrawal requests.

For reference, I am ID: 33459093 with GG.bet and they deemed me one of their most active and valued customers so much so that they assigned me a personal accounts manager (see file "VIP.jpg" in email sent last Feb 4 2026).

I am also one of their top players and I ended ranked # 6 in the leaderboards of their Olympian competition which ended last Feb 24, 2026 (see file "Tournament.jpg").

I built my bankroll up to the amount it is today Feb 26, 2026 (see file "Bankroll.jpg") which is the equivalent of USD 8,962.33 (see "conversion.png").

I have also been a long-time verified member in terms of KYC (see file "KYC.png") and have had successful withdrawals in the past.

After building my bankroll, I noticed my withdrawal processing time getting more delayed and my last withdrawal transactions filed on the week of Feb 9 to 15 have resulted in rejection (see file "declinedwithdrawals.jpg").

At the moment I have a total of 24 pending withdrawals (which totals approximate USD 6,941.90), the earliest of which was filed February 18, 2026 but up until now has not been processed (still tagged as new). I have listed below the 24 pending withdrawal transactions with their transaction numbers:

Feb 18 b708c1e8-34e6-4d81-a399-56f9e81f8c14

Feb 19 36dcfb94-3a96-4cb8-9869-f7a7c746518b

Feb 19 13675ddc-4637-4897-bbad-a74c96598edb

Feb 19 02881420-c84e-45ae-87df-0491525f3b5f

Feb 19 ec2afa68-962a-4a0f-a468-e859e893d5f3

Feb 19 1c4a2a2c-1079-442b-ba9a-647124a394c8

Feb 20 6315c291-3902-4c3f-8cb0-d8f7aab5534c

Feb 20 06037140-c7ec-4c55-af4b-6a204b716280

Feb 20 9fe11f9d-e654-42f9-9c18-784fa49d0952

Feb 20 9543bae8-ab00-4500-8443-87dbb34f9ec8

Feb 21 9d6dce53-e2d8-423c-bc0b-4fe041aaa4b7

Feb 21 862d3d44-e34c-4ae0-9d62-ee46049ef48f

Feb 21 51fad7f2-554a-48f3-93f3-fec9317d0032

Feb 21 46867dd1-88c3-4621-9850-17233c3fa819

Feb 22 b5e1606a-c685-4812-a7af-655ce6b8bc69

Feb 22 fec37e1f-8bbd-4400-808f-41940fd938cf

Feb 23 486d0471-b94b-4d27-b613-25cae4eb3398

Feb 23 aae1a7ed-8973-401b-962d-2327e24d7765

Feb 24 7682b091-3587-4de5-9892-c14d36bf7a2b

Feb 24 4282a9cd-cf9c-470c-9aab-106c3e6b6cf2

Feb 25 ea30e989-8090-4063-8fc5-f8647c880e0a

Feb 25 cbcd4176-218b-4617-aa07-89ba6ac111d2

Feb 26 91f23718-267f-4d09-ae31-1448da30c5e5

Feb 26 1edbbb43-16e5-46cf-8e6d-5450045aa436

I have reached out to their customer service reps but I only get generic replies like "Your withdrawal request is currently pending. Processing times may vary based on regulatory requirements and our internal procedures, as each transaction is reviewed individually. These steps help ensure the security and integrity of all transactions. We appreciate your patience and kindly ask you to wait while we complete the process."

I even ask help from the account manager they assigned to me but even she cannot give specific timeline for withdrawals (see accountmanager.jpg). Although account manager says I should get priority when it comes to withdrawals as a VIP client.

If I am a VIP and valued client as GGbet claims yet they delay my withdrawals like I experience now, imagine what a regular or new player will experience when they withdraw.

Asking for your kind intervention please.

Regards.

71h left

$6,942

Withdraws delayed for more then 14 days

They have not paid out the money for more than 14 days
I have been gambling with this company for about 2 years. All the amounts were small, so I never had any problems with withdrawals — all withdrawals took a maximum of 2 days.
Last month I won larger amounts, and since February 3rd I have been waiting for my withdrawals. It has already been 14 days and they still haven’t paid out. When I write to live chat, I receive the same response every day — that I need to wait — without any explanation.
I no longer trust them. I will not wait any longer and will contact the appropriate authorities and their partners. Maybe someone has had a similar experience and could recommend where to report this for the fastest resolution?

Resolved

€2,210

Withdrawal in progress but did not arrive

Greetings,

I have made several withdrawal from ggbet, the status is currently In-Progress but to this written post, I still haven't received the withdrawal with a total of $1525. These withdrawals were requested on 20 and 21 December 2025.

Also, to add, there are 2 successful withdrawals that have arrived, which are also made on 20 December (arrived on 23 December), and 21 December (arrived almost immediately). However, these 8 withdrawals haven't arrived.

Below are their transaction ID:

1. abf52dfd-bea3-48d6-82d1-98725a44be47
2. a7a8c05a-0da4-43ac-a528-cc36380d3fc9
3. 1ab4be92-2e98-480b-980f-eee1792bf612
4. 2db56978-c11f-4e7c-87f9-39e00af94e13
5. c605f7ea-f6ed-4bcc-aaab-fa9ebcdc89af
6. 209c2073-4d29-4409-8236-6e7a757c17d4
7. 50078e67-ab73-4d82-9788-76f98bf0890c
8. 1fb7b61a-8ba7-4eb0-87c8-7410e6d6f2f7

Resolved

$1,525

Complaint Against GGBET Bonus Funds Confiscated Without Explanation

Casino: GG.BET
Complaint Type: Bonus funds confiscated / unfair application of terms
Amount in Dispute: €1,893.45
Account Status: Active
Country: Iceland
Date of Incident: December 22–23, 2025
Summary of the Issue
I am submitting this complaint regarding the confiscation of my bonus balance amounting to €1,893.45 by GG.BET, without any specific explanation, evidence, or identification of the rule allegedly violated.
GG.BET claims the removal was done under Paragraph 13 of the Betting Bonus Rules, but they refuse to clarify what action triggered this rule, despite multiple requests.
Detailed Timeline
I registered at GG.BET and accepted the first deposit bonus, fully agreeing to the published bonus terms.
I placed only standard sports bets, primarily single bets, most at odds between 1.75 and 2.00, across football, basketball, and NFL player props.
All bets were placed normally, without any automation, hedging, multi-accounting, or coordinated betting.
My bonus balance increased to €1,893.45 through settled wagers.
On December 22–23, 2025, GG.BET removed my entire bonus balance.
Customer support stated only:
“According to paragraph 13 of Betting Bonus rules, your bonus balance was removed.”
When I asked:
what rule was violated
which bet triggered it
or what behavior was considered abusive
I was repeatedly told:
“We do not have access to this information.”
Why This Is Unfair
No specific violation was identified
No evidence was provided
No bet was voided or marked invalid
No warning was issued
No appeal or review process was offered
Paragraph 13 is a generic discretionary clause, and GG.BET is using it to confiscate funds without transparency, which contradicts fair gambling principles.
I fully understand that bonus funds are conditional. However, fair enforcement requires explanation and proportionality, neither of which were provided.
What I Am Requesting
I respectfully ask AskGamblers to assist with:
A full explanation from GG.BET identifying:
the exact rule violated
the specific bets involved
Restoration of the confiscated bonus balance (€1,893.45)
OR, at minimum,
A fair settlement, such as partial reimbursement or conversion of winnings already generated.
Evidence Available
I can provide:
Full betting history
Screenshots of the removed bonus balance
Live chat transcripts with GG.BET support
The exact bonus terms in force at the time
Final Note
I am not accusing GG.BET of fraud.
However, confiscating €1,893.45 without explanation or evidence is unfair, and I am requesting AskGamblers’ assistance to ensure transparency and fair treatment.
Thank you for your time and support.
Kind regards,
[Your Name / Username on GG.BET]
🔧 Optional Tip (Very Important)
When submitting on AskGamblers:
Choose “Bonus issue / funds confiscated”
Upload chat screenshots showing “we don’t have access to the reason”
Upload balance screenshot showing €1,893.45 before removal
If you want, I can also:
Shorten this for AskGamblers’ character limit
Rewrite it in a more aggressive or more neutral tone
Prepare a Casino Guru parallel complaint using the same facts

Resolved