Complaint #86
GGbet Sportsbook
Unpaid withdrawals with 4 requests totalling 3000 CAD and oldest pending since July 9
2 days ago
I am a fully verified GGBet customer with ID: 83667125. My KYC verification was completed successfully, including the additional selfie-with-ID and handwritten confirmation the GG bet team specifically requested. Despite full verification, my withdrawal requests remain in "New" status and unprocessed.
Outstanding withdrawals:
$1,000 CAD — requested Jul 12, 12:04 — Interac e-Transfer — Transaction ID: [474e167a-974f-4c17-89e1-bb5f00583cd1]
$500 CAD — requested Jul 10, 05:52 — Mastercard — Transaction ID: [a3555da2-0cab-4016-a544-1659c45ca9ea]
$500 CAD — requested Jul 09, 06:42 — Mastercard — Transaction ID: [46271ac3-5eac-4f09-8902-a6f0600dafaa]
$1,000 CAD — requested Jul 09, 06:42 — Interac e-Transfer — Transaction ID: [39bb14a2-d235-45ea-a2b4-5f25d3308e26]
Total unpaid: $3,000 CAD. The oldest has now been outstanding for 13 days. Critically, all four remain in "New" status — meaning they have not merely been slow to process, but appear never to have been picked up for review at all.
I have since submitted further withdrawal requests which I am not including in this complaint, as they are more recent. However, they are also sitting in "New" status, which indicates the problem is ongoing rather than isolated to these four transactions.
Background:
My withdrawals were previously processed reliably, often within hours, and GGBet has paid out a good sum to me historically — confirming that my account, identity and payment methods are fully legitimate and verified. Following a period of consistent winning, my account was limited. After that point, withdrawals slowed and then stopped entirely.
Every time I contact live support I receive only generic, non-specific responses: that "each transaction is reviewed individually," that the agent has "no influence or information" regarding timing, and that I should "just wait." Support has explicitly confirmed to me in writing that "these limits don't affect withdrawals" — yet my withdrawals are not being paid. At no point has any specific reason, estimated timeframe, or escalation route beyond front-line support been provided.
What I am requesting:
Immediate processing and payment of the four withdrawals listed above, or a specific written explanation identifying any term I am alleged to have breached and the exact steps required to resolve it.
I have completed every verification step asked of me and am requesting only funds I legitimately won and requested to withdraw. Screenshots of all pending transactions have been attached.
Outstanding withdrawals:
$1,000 CAD — requested Jul 12, 12:04 — Interac e-Transfer — Transaction ID: [474e167a-974f-4c17-89e1-bb5f00583cd1]
$500 CAD — requested Jul 10, 05:52 — Mastercard — Transaction ID: [a3555da2-0cab-4016-a544-1659c45ca9ea]
$500 CAD — requested Jul 09, 06:42 — Mastercard — Transaction ID: [46271ac3-5eac-4f09-8902-a6f0600dafaa]
$1,000 CAD — requested Jul 09, 06:42 — Interac e-Transfer — Transaction ID: [39bb14a2-d235-45ea-a2b4-5f25d3308e26]
Total unpaid: $3,000 CAD. The oldest has now been outstanding for 13 days. Critically, all four remain in "New" status — meaning they have not merely been slow to process, but appear never to have been picked up for review at all.
I have since submitted further withdrawal requests which I am not including in this complaint, as they are more recent. However, they are also sitting in "New" status, which indicates the problem is ongoing rather than isolated to these four transactions.
Background:
My withdrawals were previously processed reliably, often within hours, and GGBet has paid out a good sum to me historically — confirming that my account, identity and payment methods are fully legitimate and verified. Following a period of consistent winning, my account was limited. After that point, withdrawals slowed and then stopped entirely.
Every time I contact live support I receive only generic, non-specific responses: that "each transaction is reviewed individually," that the agent has "no influence or information" regarding timing, and that I should "just wait." Support has explicitly confirmed to me in writing that "these limits don't affect withdrawals" — yet my withdrawals are not being paid. At no point has any specific reason, estimated timeframe, or escalation route beyond front-line support been provided.
What I am requesting:
Immediate processing and payment of the four withdrawals listed above, or a specific written explanation identifying any term I am alleged to have breached and the exact steps required to resolve it.
I have completed every verification step asked of me and am requesting only funds I legitimately won and requested to withdraw. Screenshots of all pending transactions have been attached.
Screenshot
