Complaint #72 GGbet Sportsbook

Regarding the withdrawal delay issue of GGBET

By fzn1900

3 months ago

So far, I have never successfully withdrawn any funds from GG.BET. My ID is ID: 80755909, which is a verified account. The earliest withdrawal I made was 75010cfc-d2e5-44da-b3d3-06b607d279cd on May 03 at 12:08, for 40.00 USD. The other two withdrawals were 4dc4d75e-3847-4c46-af7b-eb69d9c8eaa4 and 3ca1f33c-119c-4b30-b878-ccd4596e89a9 on May 05, for 50 USD each.

I followed the customer service advice and changed the withdrawal method to Binance PayOut, but the withdrawal process has remained in the NEW status without any changes. It has already been a full 5 working days, and they always say they are reviewing my withdrawal request. The reality is I have never successfully withdrawn funds on their website. The long wait drags down my funds, and then if I accidentally place bets exceeding the withdrawal amount, it will cause the withdrawal to fail, requiring me to start a new application and go through another long wait.

I have been playing on this website for about a month, recharged three times, but have never successfully withdrawn funds. Now I have started a new withdrawal request, and I will continue to defend my rights until I get the funds that belong to me.

I hope to draw the attention of customer service. A normal casino should not use review procedures as an excuse to delay a customer's funds for such a long time; at the very least, none of the other casinos I have used have ever caused such a long delay.

Disputed sportsbook GGbet Sportsbook

Reason Delayed payment

Amount $240

Discussion

AskGamblers

• Support Team

3 months ago

Dear @fzn1900,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

GGbet Sportsbook

• Representative

3 months ago

Dear @fzn1900,

The withdrawal request with ID 3d5d9bd2-1241-46a3-b500-9ddb218e56c3 has been successfully processed.

Best regards.

fzn1900

3 months ago

Hello, I have two more withdrawals to make, one of which has been pending for over 20 days. Please process them for me as soon as possible.

fzn1900

3 months ago

A recent withdrawal has also been pending for 20 days, the ID is 3d5d9bd2-1241-46a3-b500-9ddb218e56c3, please help me keep an eye on it as well.

GGbet Sportsbook Complaint Stats

Resolved 36 / 36

Avg. Amount $1,069

Avg. Complaint Duration 14 days

Avg. Response Time 2 days

GGbet Sportsbook Complaints

See all complaints for this sportsbook

Delayed Skrill Withdrawal 25 USD

Platform: GG.BET
User ID: 74136019
Transaction Amount: 25.00 USD
Payment Method: Skrill
Transaction Date: August 16, 2026

Complaint Summary:

On August 16, 2026, I requested a standard withdrawal of $25.00 via Skrill (User ID: 74136019). The transaction has remained stuck in "New" status for over 17 days without processing.

Furthermore, GG.BET support provided misleading and contradictory information:

On August 29, support representative "Roger" officially confirmed via email that the withdrawal was completed and funds would arrive within 72 hours.

After 72 hours passed with no funds received, representative "Janice" admitted via email that the support team made an error and confused my request with a different transaction, confirming the $25 payout was still pending.

A formal 24-hour resolution notice was sent on September 1, 2026, which the platform completely ignored. This delay violates standard payout terms and demonstrates unacceptable support practices.

Requested Remedy:

Immediate manual clearance and approval of the $25.00 Skrill withdrawal.

20h left

$25

Withdrawal request 8days past

Hi please help regarding my withdrawal request last aug.25 on ggbet. Already 8days past but still in progress. I emailed them everyday to follo up but they say only to wait. They give me deadline that it will process yesterday sept.1 (Utc) but they don't comply. Please help

Transaction id: 4f7f7a32-2b92-481d-8942-02c14215dff5

Resolved

$800

Paid for deposit still not credited since 2 days

On 1st August 2026, I deposited INR 1,100 into my GGBet account through UPI, but the amount has still not been credited to my account. I have already contacted customer support multiple times, but they have only informed me that the matter is under investigation for the past two days. Kindly look into this issue on priority and ensure that my deposit is credited as soon as possible, as I need these funds to place my bets.

Resolved

₹1,100

Gg Bet Delayed Withdrawal 395 euro dont want to give them

Hello, I want to file a complaint about a delay in Withdrawal. The first one was released on July 17, the other two are from July 20 and 21, a total of 395 euros. The account is fully verified. I wrote to them and they said the same thing every time: to wait and that it takes time. The money was released via Neteller and I see no reason for it to take so long, except for deliberately hoping that I would give up. Below I will attach pictures of emails and live chats where I am constantly told that it takes time and to wait. Here is also withdrawal ID from 21.07.2026 - 5c44b444-9e69-4139-a12f-89e81f153f16. From 21.07.2026 - 9d3bbeca-835b-447e-9af6-b90cc8e907c0 and From 17.07.2026 - 76c19efb-d17b-477f-8a90-2326a3a25397

Resolved

€395

Unpaid withdrawals with 4 requests totalling 3000 CAD and oldest pending since July 9

I am a fully verified GGBet customer with ID: 83667125. My KYC verification was completed successfully, including the additional selfie-with-ID and handwritten confirmation the GG bet team specifically requested. Despite full verification, my withdrawal requests remain in "New" status and unprocessed.

Outstanding withdrawals:

$1,000 CAD — requested Jul 12, 12:04 — Interac e-Transfer — Transaction ID: [474e167a-974f-4c17-89e1-bb5f00583cd1]
$500 CAD — requested Jul 10, 05:52 — Mastercard — Transaction ID: [a3555da2-0cab-4016-a544-1659c45ca9ea]
$500 CAD — requested Jul 09, 06:42 — Mastercard — Transaction ID: [46271ac3-5eac-4f09-8902-a6f0600dafaa]
$1,000 CAD — requested Jul 09, 06:42 — Interac e-Transfer — Transaction ID: [39bb14a2-d235-45ea-a2b4-5f25d3308e26]

Total unpaid: $3,000 CAD. The oldest has now been outstanding for 13 days. Critically, all four remain in "New" status — meaning they have not merely been slow to process, but appear never to have been picked up for review at all.

I have since submitted further withdrawal requests which I am not including in this complaint, as they are more recent. However, they are also sitting in "New" status, which indicates the problem is ongoing rather than isolated to these four transactions.

Background:

My withdrawals were previously processed reliably, often within hours, and GGBet has paid out a good sum to me historically — confirming that my account, identity and payment methods are fully legitimate and verified. Following a period of consistent winning, my account was limited. After that point, withdrawals slowed and then stopped entirely.

Every time I contact live support I receive only generic, non-specific responses: that "each transaction is reviewed individually," that the agent has "no influence or information" regarding timing, and that I should "just wait." Support has explicitly confirmed to me in writing that "these limits don't affect withdrawals" — yet my withdrawals are not being paid. At no point has any specific reason, estimated timeframe, or escalation route beyond front-line support been provided.

What I am requesting:

Immediate processing and payment of the four withdrawals listed above, or a specific written explanation identifying any term I am alleged to have breached and the exact steps required to resolve it.

I have completed every verification step asked of me and am requesting only funds I legitimately won and requested to withdraw. Screenshots of all pending transactions have been attached.

Resolved

$6,500

Withdrawal delayed for 20 days

I am submitting this complaint regarding a delayed withdrawal from GG.BET.

I submitted my withdrawal request on **June 9, 2026**, and as of today, **June 29, 2026**, I still have not received my funds. It has now been **20 days**.

**Transaction ID:**
c9d74a3d-f442-4662-94c2-73ec79c688c2

**Withdrawal Amount:** 3,000 THB.

Although the withdrawal amount is only **3,000 THB**, it has remained pending for 20 days without any clear explanation.

When I first contacted GG.BET support, I was informed that my withdrawal had been confirmed and that transactions of this type are processed within **5 business days**. I waited as instructed.

However, after the 5-business-day period had already passed, I contacted support again. This time, I was told that the transaction had been transferred to an external payment provider, that it was now beyond GG.BET's control, and that they could not provide any estimated completion date.

As a customer, I find these responses inconsistent. Initially, I was given a clear processing timeframe, but after that timeframe expired, I was simply asked to continue waiting without any explanation of when my funds would actually be received.

Before submitting this complaint, I contacted GG.BET support several times through both live chat and email. Unfortunately, I have only received generic responses and no meaningful update regarding my withdrawal.

After waiting for 20 days without receiving my funds or any clear timeframe, I no longer feel confident depositing any additional money into my GG.BET account until my previous withdrawal has been completed.

I respectfully request that GG.BET:

1. Confirm the current status of my withdrawal.
2. Explain the reason for the 20-day delay.
3. Provide a specific timeframe for when I will receive my funds.
4. Complete my withdrawal as soon as possible.

I have attached screenshots of my conversations with GG.BET support, which confirm the information described above.

I kindly ask AskGamblers to assist in mediating this matter and help resolve my delayed withdrawal.

Thank you.

Resolved

฿3,000

GGBet Sportsbook - 1000EUR Withdrawal stucked

I am filing a formal complaint against GG.BET regarding three withdrawal requests that have remained in "New" status since 25 May 2026, with no processing, no timeline, and no substantive communication from the operator.
Withdrawal Details:
IDs
6c333e72-3745-41cb-a86d-b32478f52071 €192.96 New 25.05.2026
1f54b006-4fe5-4d5a-af35-6060ac8161e6 €450.00 New 25.05.2026
1094d52c-c3c3-44cc-9d93-146d6698b41e €450.00 New 25.05.2026

Total withheld: €1,092.96

Upon contacting support on multiple occasions, I received only generic responses confirming the requests are "pending" and under review by the financial department. No quantifiable timeframe, no explanation for the delay, and no actionable guidance has been provided across any interaction.

13 days in "New" status with no movement and no meaningful communication is not a processing delay

Desired Resolution:
Immediate processing and release of all three withdrawals totalling €1,092.96 to my designated payment method.

Resolved

€1,092

GGBET not withdrawing

Been contacting gg bets support several times, the answer is always the same, that financial department has not looked at my withdraw.

Tried to withdraw to crypto(waited 7 days, then tried to withdraw to bank account) now I been waiting for my funds 11 days to my bank account.

966520da-5d85-40c6-afb3-f3656a48b64b

01d72018-cb11-43a5-871d-86bd01898c3c

b7c8ac7d-7f4a-4164-a028-fd88f86fb9f9

Resolved

Delayed withdrawals for almost a month without timeframe

I am submitting a complaint regarding GG.BET due to a very long withdrawal delay.

My withdrawal requests have been pending for almost a month. The operator keeps stating that the delay is related to “security checks” and “internal financial department procedures,” but they are unable to provide any exact timeframe or meaningful explanation.

I have fully cooperated with the platform and complied with all requested procedures. My account has already been used successfully before, and part of my withdrawals were processed earlier, which confirms that my account had already passed verification and previous checks.

However, the remaining balance is still stuck in “processing” status for an unreasonable amount of time.

The total delayed amount is approximately €2219.

Support repeatedly sends generic responses and refuses to provide any concrete deadline for resolution. They also state that they cannot directly contact or influence the financial department handling the withdrawals.

I can provide screenshots of withdrawal statuses and all communication with support if necessary.

I kindly ask AskGamblers to assist in resolving this issue and help obtain a clear explanation and completion of the pending withdrawals.

Resolved

€2,219

GGBet Delayed Withdrawal of 7600 CNY Since April 13

Dear AskGamblers Team,

First of all, I would like to express my sincere gratitude for providing this platform to help players like me resolve issues with online casinos. I never imagined I would need to file a complaint, but after days of waiting and no clear progress from GGBet, I have no other option but to turn to you for help.

I have been a user of GGBet for some time, with a history of successful deposits and withdrawals on the platform. I have fully completed all required KYC verification steps as requested, and I have never violated any of the platform’s terms and conditions. I have always been patient and cooperative with their processes, but the current situation has left me deeply anxious and frustrated.

On April 13, 2026, I submitted a withdrawal request via USDT TRC20 for an amount of 7600 CNY (approximately 1055 USD).
The transaction ID for this withdrawal is:
ac0ed74b-0c2b-4cf5-a37a-b7bc7acf7c7b

As of today, this withdrawal request has been pending for 5 full days, with no progress or confirmation that the funds have been processed. I understand that security checks and processing may take some time, but this has far exceeded the normal timeframe for verified users on this platform.

I have reached out to GGBet customer support multiple times to request an estimated timeline for my withdrawal, but they have repeatedly refused to provide any specific timeframe — not even a rough estimate of hours or days. They also confirmed that my withdrawal has not yet been sent to the finance department for processing, and remains stuck in a queue with no clear next steps. They were also unable to provide me with a TxID for the transaction, which has only added to my worry about the safety of my funds.

I have tried my best to stay calm and patient throughout this process, as I know these things can take time. I have never rushed the platform or made unreasonable demands, but after 5 days of waiting with no updates, no timeline, and only generic responses from support, I am increasingly concerned that my withdrawal will never be processed. I have exhausted all options to resolve this directly with GGBet, but they have given me no reassurance and no way to move forward.

I am not here to cause trouble or argue with the platform. I just want to receive my rightful withdrawal as promised. I would be incredibly grateful if AskGamblers could help me escalate this issue to GGBet, urge them to process my withdrawal immediately, or at least provide me with a clear, confirmed timeline for when I can expect my funds.

Thank you so much for your time, understanding, and assistance in this matter. I really appreciate you taking the time to review my case and help me resolve this stressful situation.

Best regards,
A concerned player

Resolved

CN¥7,600