Complaint #38 GGbet Sportsbook

Delaying Withdrawl

By dheeraj17

1 year ago

I have 2 withdrawals pending approval since 4 Auguest 2025 & 5 August 2025. They haven't even changed the transaction status. Whenever I contacted customer care they repeated one reply that my transaction will be approved by the finance team but no timelines were given, even though all the information was verified.

Transaction ID 7380fede-f13e-4f54-80ad-bbea66038e37

Transaction ID 14fc3098-51cc-4c7a-ae72-e59ec779b0a9

Disputed sportsbook GGbet Sportsbook

Reason Delayed payment

Amount ₹49000

Discussion

AskGamblers

• Support Team

1 year ago

Dear @dheeraj17,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

GGbet Sportsbook

• Representative

1 year ago

Dear dheeraj17,

We have checked the information and can confirm that one of your withdrawal requests has already been successfully processed. Regarding the other one, you are correct - there were technical difficulties, which caused the request to be automatically cancelled. You were notified about this via email at the time.

We can also see that you have already submitted a new withdrawal request. Please allow some time for it to be processed, and you will be notified as soon as it is successfully completed.

Best regards,
GG.BET Team

dheeraj17

1 year ago

One other withdrawal is recieved and the other one is rejected stating technical difficulties for the selected payment method. Requested a new withdrawal having transaction I'd 55332ade-431a-48ea-b2d1-49368f4035b9

GGbet Sportsbook

• Representative

1 year ago

Dear dheeraj17,

We sincerely apologize for the delay in responding to your inquiry and for the inconvenience caused by the pending withdrawal requests.

After reviewing your account, we can confirm that both transactions are currently being processed, and their status was updated a few days ago:

Please note that the standard processing time for withdrawals in this stage is up to 5 business days. We kindly ask for your continued patience and anticipate that the funds will be credited to your account shortly.

We would also like to extend our gratitude to the AskGamblers team for reopening your case and helping us ensure your issue is addressed.

Thank you for your understanding, and we apologize once again for the delayed response. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
GG.BET Team

GGbet Sportsbook Complaint Stats

Resolved 38 / 38

Avg. Amount $1,021

Avg. Complaint Duration 14 days

Avg. Response Time 2 days

GGbet Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 35 out of 35 complaints in this category have been resolved.

This operator's average complaint duration is 14 days, while the average duration across all operators is 7 days.

COMPLAINT REFERRED BY AGCCS PARTNER Time2play (84)

GGbet Sportsbook Complaints

See all complaints for this sportsbook

They refuse to withdrawal

I have issues like every other GGBET customer with my withdrawals. In the beginning i almost got my withdrawals instantly. After i start winning it takes more time. Alot more time. I have two pending withdrawals for many days now and its just 'in progress'. Nothing happens. Customer service read from a script and just say wait 5 days. But it dosent take 5 days when they always payout within hours. I cant get any help and after reading all the reviews online im starting to fear i never see my money.

6eba9a2f-baae-4214-8d51-f932e50147b7

Rejected

Cannot withdraw my 300 USD winnings

I tried to withdraw my $300 winnings, but they wouldn't let me.

First attempt was rejected after 7 days of being "in progress". Their customer support assured me the whole time that I'd receive it within 7 days.

Second attempt is still pending, but it's already been 6 days and honestly it's frustrating and exhausting to have to check the status of my withdrawal every hour, hoping it'd be successful.

When I reached out to their support, they gave the same generic excuse they gave to other players who complained about their withdrawals. They'd just blame their "payment provider" and say it's because of technical difficulties. No assurance or accountability whatsoever. It's extremely frustrating, especially because of the fact that it's 2026 and these guys take their sweet time before giving you your winnings.

Resolved

$300

Delayed Skrill Withdrawal 25 USD

Platform: GG.BET
User ID: 74136019
Transaction Amount: 25.00 USD
Payment Method: Skrill
Transaction Date: August 16, 2026

Complaint Summary:

On August 16, 2026, I requested a standard withdrawal of $25.00 via Skrill (User ID: 74136019). The transaction has remained stuck in "New" status for over 17 days without processing.

Furthermore, GG.BET support provided misleading and contradictory information:

On August 29, support representative "Roger" officially confirmed via email that the withdrawal was completed and funds would arrive within 72 hours.

After 72 hours passed with no funds received, representative "Janice" admitted via email that the support team made an error and confused my request with a different transaction, confirming the $25 payout was still pending.

A formal 24-hour resolution notice was sent on September 1, 2026, which the platform completely ignored. This delay violates standard payout terms and demonstrates unacceptable support practices.

Requested Remedy:

Immediate manual clearance and approval of the $25.00 Skrill withdrawal.

Resolved

$25

Withdrawal request 8days past

Hi please help regarding my withdrawal request last aug.25 on ggbet. Already 8days past but still in progress. I emailed them everyday to follo up but they say only to wait. They give me deadline that it will process yesterday sept.1 (Utc) but they don't comply. Please help

Transaction id: 4f7f7a32-2b92-481d-8942-02c14215dff5

Resolved

$800

Paid for deposit still not credited since 2 days

On 1st August 2026, I deposited INR 1,100 into my GGBet account through UPI, but the amount has still not been credited to my account. I have already contacted customer support multiple times, but they have only informed me that the matter is under investigation for the past two days. Kindly look into this issue on priority and ensure that my deposit is credited as soon as possible, as I need these funds to place my bets.

Resolved

₹1,100

Gg Bet Delayed Withdrawal 395 euro dont want to give them

Hello, I want to file a complaint about a delay in Withdrawal. The first one was released on July 17, the other two are from July 20 and 21, a total of 395 euros. The account is fully verified. I wrote to them and they said the same thing every time: to wait and that it takes time. The money was released via Neteller and I see no reason for it to take so long, except for deliberately hoping that I would give up. Below I will attach pictures of emails and live chats where I am constantly told that it takes time and to wait. Here is also withdrawal ID from 21.07.2026 - 5c44b444-9e69-4139-a12f-89e81f153f16. From 21.07.2026 - 9d3bbeca-835b-447e-9af6-b90cc8e907c0 and From 17.07.2026 - 76c19efb-d17b-477f-8a90-2326a3a25397

Resolved

€395

Unpaid withdrawals with 4 requests totalling 3000 CAD and oldest pending since July 9