Complaint #75 GGbet Sportsbook

Delayed withdrawals for almost a month without timeframe

By Oleksandr K.

4 months ago

I am submitting a complaint regarding GG.BET due to a very long withdrawal delay.

My withdrawal requests have been pending for almost a month. The operator keeps stating that the delay is related to “security checks” and “internal financial department procedures,” but they are unable to provide any exact timeframe or meaningful explanation.

I have fully cooperated with the platform and complied with all requested procedures. My account has already been used successfully before, and part of my withdrawals were processed earlier, which confirms that my account had already passed verification and previous checks.

However, the remaining balance is still stuck in “processing” status for an unreasonable amount of time.

The total delayed amount is approximately €2219.

Support repeatedly sends generic responses and refuses to provide any concrete deadline for resolution. They also state that they cannot directly contact or influence the financial department handling the withdrawals.

I can provide screenshots of withdrawal statuses and all communication with support if necessary.

I kindly ask AskGamblers to assist in resolving this issue and help obtain a clear explanation and completion of the pending withdrawals.

Disputed sportsbook GGbet Sportsbook

Reason Declined payment

Amount €2219

Discussion

AskGamblers

• Support Team

3 months ago

Dear @CaH4ek,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

GGbet Sportsbook

• Representative

3 months ago

Thank you for providing your account ID.

We have checked the information regarding your request. At the moment, your €169 withdrawal request is registered in our system and is currently in the "New" status, meaning it is awaiting further processing.

We understand your concerns and sincerely apologize for the extended waiting time. At this stage, we kindly ask for your patience while the request is being processed. Any updates regarding its status will be reflected in your account as soon as they become available.

Thank you for your understanding and patience.

CaH4ek

• Estonia

3 months ago

The issue has not been resolved.

GG.BET paid only part of my withdrawals, but the latest withdrawal requests (€150 and €500), which had been pending for almost a month, were rejected again with the explanation "technical problems."

After waiting for such a long time, I tried to continue playing. However, my betting limits had been significantly reduced. In most cases I was only allowed to place very small bets (€1, €2, €7, or €10), and only occasionally higher amounts. This made normal gameplay impossible and gave me the impression that my account had been heavily restricted after I started winning and stopped making new deposits.

I have now stopped playing on this platform. At the moment I still have a pending withdrawal of €169 and I am concerned that I may have to wait another month for its processing.

Throughout this process I have repeatedly contacted support, but I have received only generic responses and no clear timeframe for payment. The issue remains unresolved and I ask AskGamblers to keep this complaint open until all outstanding funds are paid.
The issue has not been resolved. The remaining withdrawal of €169 is still pending.

Account ID: 76862216

AskGamblers

• Support Team

3 months ago

Dear @CaH4ek,

Please let us know if there are any updates regarding your ongoing complaint. Please share your account ID so that operator may locate it.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

GGbet Sportsbook Complaint Stats

Resolved 38 / 38

Avg. Amount $1,021

Avg. Complaint Duration 14 days

Avg. Response Time 2 days

GGbet Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 35 out of 35 complaints in this category have been resolved.

This operator's average complaint duration is 14 days, while the average duration across all operators is 7 days.

GGbet Sportsbook Complaints

See all complaints for this sportsbook

Cannot withdraw my 300 USD winnings

I tried to withdraw my $300 winnings, but they wouldn't let me.

First attempt was rejected after 7 days of being "in progress". Their customer support assured me the whole time that I'd receive it within 7 days.

Second attempt is still pending, but it's already been 6 days and honestly it's frustrating and exhausting to have to check the status of my withdrawal every hour, hoping it'd be successful.

When I reached out to their support, they gave the same generic excuse they gave to other players who complained about their withdrawals. They'd just blame their "payment provider" and say it's because of technical difficulties. No assurance or accountability whatsoever. It's extremely frustrating, especially because of the fact that it's 2026 and these guys take their sweet time before giving you your winnings.

Resolved

$300

Delayed Skrill Withdrawal 25 USD

Platform: GG.BET
User ID: 74136019
Transaction Amount: 25.00 USD
Payment Method: Skrill
Transaction Date: August 16, 2026

Complaint Summary:

On August 16, 2026, I requested a standard withdrawal of $25.00 via Skrill (User ID: 74136019). The transaction has remained stuck in "New" status for over 17 days without processing.

Furthermore, GG.BET support provided misleading and contradictory information:

On August 29, support representative "Roger" officially confirmed via email that the withdrawal was completed and funds would arrive within 72 hours.

After 72 hours passed with no funds received, representative "Janice" admitted via email that the support team made an error and confused my request with a different transaction, confirming the $25 payout was still pending.

A formal 24-hour resolution notice was sent on September 1, 2026, which the platform completely ignored. This delay violates standard payout terms and demonstrates unacceptable support practices.

Requested Remedy:

Immediate manual clearance and approval of the $25.00 Skrill withdrawal.

Resolved

$25

Withdrawal request 8days past

Hi please help regarding my withdrawal request last aug.25 on ggbet. Already 8days past but still in progress. I emailed them everyday to follo up but they say only to wait. They give me deadline that it will process yesterday sept.1 (Utc) but they don't comply. Please help

Transaction id: 4f7f7a32-2b92-481d-8942-02c14215dff5

Resolved

$800

Paid for deposit still not credited since 2 days

On 1st August 2026, I deposited INR 1,100 into my GGBet account through UPI, but the amount has still not been credited to my account. I have already contacted customer support multiple times, but they have only informed me that the matter is under investigation for the past two days. Kindly look into this issue on priority and ensure that my deposit is credited as soon as possible, as I need these funds to place my bets.

Resolved

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Gg Bet Delayed Withdrawal 395 euro dont want to give them

Hello, I want to file a complaint about a delay in Withdrawal. The first one was released on July 17, the other two are from July 20 and 21, a total of 395 euros. The account is fully verified. I wrote to them and they said the same thing every time: to wait and that it takes time. The money was released via Neteller and I see no reason for it to take so long, except for deliberately hoping that I would give up. Below I will attach pictures of emails and live chats where I am constantly told that it takes time and to wait. Here is also withdrawal ID from 21.07.2026 - 5c44b444-9e69-4139-a12f-89e81f153f16. From 21.07.2026 - 9d3bbeca-835b-447e-9af6-b90cc8e907c0 and From 17.07.2026 - 76c19efb-d17b-477f-8a90-2326a3a25397

Resolved

€395

Unpaid withdrawals with 4 requests totalling 3000 CAD and oldest pending since July 9