Complaint #53 GGbet Sportsbook

Complaint Against GGBET Bonus Funds Confiscated Without Explanation

By dayb110

7 months ago

Casino: GG.BET
Complaint Type: Bonus funds confiscated / unfair application of terms
Amount in Dispute: €1,893.45
Account Status: Active
Country: Iceland
Date of Incident: December 22–23, 2025
Summary of the Issue
I am submitting this complaint regarding the confiscation of my bonus balance amounting to €1,893.45 by GG.BET, without any specific explanation, evidence, or identification of the rule allegedly violated.
GG.BET claims the removal was done under Paragraph 13 of the Betting Bonus Rules, but they refuse to clarify what action triggered this rule, despite multiple requests.
Detailed Timeline
I registered at GG.BET and accepted the first deposit bonus, fully agreeing to the published bonus terms.
I placed only standard sports bets, primarily single bets, most at odds between 1.75 and 2.00, across football, basketball, and NFL player props.
All bets were placed normally, without any automation, hedging, multi-accounting, or coordinated betting.
My bonus balance increased to €1,893.45 through settled wagers.
On December 22–23, 2025, GG.BET removed my entire bonus balance.
Customer support stated only:
“According to paragraph 13 of Betting Bonus rules, your bonus balance was removed.”
When I asked:
what rule was violated
which bet triggered it
or what behavior was considered abusive
I was repeatedly told:
“We do not have access to this information.”
Why This Is Unfair
No specific violation was identified
No evidence was provided
No bet was voided or marked invalid
No warning was issued
No appeal or review process was offered
Paragraph 13 is a generic discretionary clause, and GG.BET is using it to confiscate funds without transparency, which contradicts fair gambling principles.
I fully understand that bonus funds are conditional. However, fair enforcement requires explanation and proportionality, neither of which were provided.
What I Am Requesting
I respectfully ask AskGamblers to assist with:
A full explanation from GG.BET identifying:
the exact rule violated
the specific bets involved
Restoration of the confiscated bonus balance (€1,893.45)
OR, at minimum,
A fair settlement, such as partial reimbursement or conversion of winnings already generated.
Evidence Available
I can provide:
Full betting history
Screenshots of the removed bonus balance
Live chat transcripts with GG.BET support
The exact bonus terms in force at the time
Final Note
I am not accusing GG.BET of fraud.
However, confiscating €1,893.45 without explanation or evidence is unfair, and I am requesting AskGamblers’ assistance to ensure transparency and fair treatment.
Thank you for your time and support.
Kind regards,
[Your Name / Username on GG.BET]
🔧 Optional Tip (Very Important)
When submitting on AskGamblers:
Choose “Bonus issue / funds confiscated”
Upload chat screenshots showing “we don’t have access to the reason”
Upload balance screenshot showing €1,893.45 before removal
If you want, I can also:
Shorten this for AskGamblers’ character limit
Rewrite it in a more aggressive or more neutral tone
Prepare a Casino Guru parallel complaint using the same facts

Disputed sportsbook GGbet Sportsbook

Reason Bonus not given

Discussion

AskGamblers

• Support Team

6 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

GGbet Sportsbook

• Representative

6 months ago

Dear all,

Thank you for the opportunity to clarify this case.

We have provided all relevant information and supporting data to the AskGamblers Complaint Team. After a full internal review, we can confirm that all actions were taken strictly in accordance with our platform rules and the agreed Terms and Conditions.

The bonus was cancelled within our lawful rights and in full compliance with the promotion terms.
Please note that:
- No real money funds were confiscated;
- The player’s account access, betting activity, gameplay, and withdrawal functionality were not restricted in any way.

The cancellation of the bonus balance fully complies with Clause 15 of the Bonus Terms, which authorizes GG.BET to cancel bonus funds and any bonus winnings in cases of rule violations.

Thank you for your understanding.

Best regards,
GG.BET Team

AskGamblers

• Support Team

6 months ago

Dear all,

This complaint has been reopened as per casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

7 months ago

Dear @dayb110,

Rest assured that the AskGamblers Complaint Team is in contact with the team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

GGbet Sportsbook Complaint Stats

Resolved 34 / 34

Avg. Amount $970

Avg. Complaint Duration 15 days

Avg. Response Time 2 days

GGbet Sportsbook Complaints

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Paid for deposit still not credited since 2 days

On 1st August 2026, I deposited INR 1,100 into my GGBet account through UPI, but the amount has still not been credited to my account. I have already contacted customer support multiple times, but they have only informed me that the matter is under investigation for the past two days. Kindly look into this issue on priority and ensure that my deposit is credited as soon as possible, as I need these funds to place my bets.

Resolved

₹1,100

Gg Bet Delayed Withdrawal 395 euro dont want to give them

Hello, I want to file a complaint about a delay in Withdrawal. The first one was released on July 17, the other two are from July 20 and 21, a total of 395 euros. The account is fully verified. I wrote to them and they said the same thing every time: to wait and that it takes time. The money was released via Neteller and I see no reason for it to take so long, except for deliberately hoping that I would give up. Below I will attach pictures of emails and live chats where I am constantly told that it takes time and to wait. Here is also withdrawal ID from 21.07.2026 - 5c44b444-9e69-4139-a12f-89e81f153f16. From 21.07.2026 - 9d3bbeca-835b-447e-9af6-b90cc8e907c0 and From 17.07.2026 - 76c19efb-d17b-477f-8a90-2326a3a25397

Resolved

€395

Unpaid withdrawals with 4 requests totalling 3000 CAD and oldest pending since July 9

I am a fully verified GGBet customer with ID: 83667125. My KYC verification was completed successfully, including the additional selfie-with-ID and handwritten confirmation the GG bet team specifically requested. Despite full verification, my withdrawal requests remain in "New" status and unprocessed.

Outstanding withdrawals:

$1,000 CAD — requested Jul 12, 12:04 — Interac e-Transfer — Transaction ID: [474e167a-974f-4c17-89e1-bb5f00583cd1]
$500 CAD — requested Jul 10, 05:52 — Mastercard — Transaction ID: [a3555da2-0cab-4016-a544-1659c45ca9ea]
$500 CAD — requested Jul 09, 06:42 — Mastercard — Transaction ID: [46271ac3-5eac-4f09-8902-a6f0600dafaa]
$1,000 CAD — requested Jul 09, 06:42 — Interac e-Transfer — Transaction ID: [39bb14a2-d235-45ea-a2b4-5f25d3308e26]

Total unpaid: $3,000 CAD. The oldest has now been outstanding for 13 days. Critically, all four remain in "New" status — meaning they have not merely been slow to process, but appear never to have been picked up for review at all.

I have since submitted further withdrawal requests which I am not including in this complaint, as they are more recent. However, they are also sitting in "New" status, which indicates the problem is ongoing rather than isolated to these four transactions.

Background:

My withdrawals were previously processed reliably, often within hours, and GGBet has paid out a good sum to me historically — confirming that my account, identity and payment methods are fully legitimate and verified. Following a period of consistent winning, my account was limited. After that point, withdrawals slowed and then stopped entirely.

Every time I contact live support I receive only generic, non-specific responses: that "each transaction is reviewed individually," that the agent has "no influence or information" regarding timing, and that I should "just wait." Support has explicitly confirmed to me in writing that "these limits don't affect withdrawals" — yet my withdrawals are not being paid. At no point has any specific reason, estimated timeframe, or escalation route beyond front-line support been provided.

What I am requesting:

Immediate processing and payment of the four withdrawals listed above, or a specific written explanation identifying any term I am alleged to have breached and the exact steps required to resolve it.

I have completed every verification step asked of me and am requesting only funds I legitimately won and requested to withdraw. Screenshots of all pending transactions have been attached.

79h left

$6,500

Withdrawal delayed for 20 days

I am submitting this complaint regarding a delayed withdrawal from GG.BET.

I submitted my withdrawal request on **June 9, 2026**, and as of today, **June 29, 2026**, I still have not received my funds. It has now been **20 days**.

**Transaction ID:**
c9d74a3d-f442-4662-94c2-73ec79c688c2

**Withdrawal Amount:** 3,000 THB.

Although the withdrawal amount is only **3,000 THB**, it has remained pending for 20 days without any clear explanation.

When I first contacted GG.BET support, I was informed that my withdrawal had been confirmed and that transactions of this type are processed within **5 business days**. I waited as instructed.

However, after the 5-business-day period had already passed, I contacted support again. This time, I was told that the transaction had been transferred to an external payment provider, that it was now beyond GG.BET's control, and that they could not provide any estimated completion date.

As a customer, I find these responses inconsistent. Initially, I was given a clear processing timeframe, but after that timeframe expired, I was simply asked to continue waiting without any explanation of when my funds would actually be received.

Before submitting this complaint, I contacted GG.BET support several times through both live chat and email. Unfortunately, I have only received generic responses and no meaningful update regarding my withdrawal.

After waiting for 20 days without receiving my funds or any clear timeframe, I no longer feel confident depositing any additional money into my GG.BET account until my previous withdrawal has been completed.

I respectfully request that GG.BET:

1. Confirm the current status of my withdrawal.
2. Explain the reason for the 20-day delay.
3. Provide a specific timeframe for when I will receive my funds.
4. Complete my withdrawal as soon as possible.

I have attached screenshots of my conversations with GG.BET support, which confirm the information described above.

I kindly ask AskGamblers to assist in mediating this matter and help resolve my delayed withdrawal.

Thank you.

Resolved

฿3,000

GGBet Sportsbook - 1000EUR Withdrawal stucked

I am filing a formal complaint against GG.BET regarding three withdrawal requests that have remained in "New" status since 25 May 2026, with no processing, no timeline, and no substantive communication from the operator.
Withdrawal Details:
IDs
6c333e72-3745-41cb-a86d-b32478f52071 €192.96 New 25.05.2026
1f54b006-4fe5-4d5a-af35-6060ac8161e6 €450.00 New 25.05.2026
1094d52c-c3c3-44cc-9d93-146d6698b41e €450.00 New 25.05.2026

Total withheld: €1,092.96

Upon contacting support on multiple occasions, I received only generic responses confirming the requests are "pending" and under review by the financial department. No quantifiable timeframe, no explanation for the delay, and no actionable guidance has been provided across any interaction.

13 days in "New" status with no movement and no meaningful communication is not a processing delay

Desired Resolution:
Immediate processing and release of all three withdrawals totalling €1,092.96 to my designated payment method.

Resolved

€1,092

GGBET not withdrawing

Been contacting gg bets support several times, the answer is always the same, that financial department has not looked at my withdraw.

Tried to withdraw to crypto(waited 7 days, then tried to withdraw to bank account) now I been waiting for my funds 11 days to my bank account.

966520da-5d85-40c6-afb3-f3656a48b64b

01d72018-cb11-43a5-871d-86bd01898c3c

b7c8ac7d-7f4a-4164-a028-fd88f86fb9f9

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Delayed withdrawals for almost a month without timeframe

I am submitting a complaint regarding GG.BET due to a very long withdrawal delay.

My withdrawal requests have been pending for almost a month. The operator keeps stating that the delay is related to “security checks” and “internal financial department procedures,” but they are unable to provide any exact timeframe or meaningful explanation.

I have fully cooperated with the platform and complied with all requested procedures. My account has already been used successfully before, and part of my withdrawals were processed earlier, which confirms that my account had already passed verification and previous checks.

However, the remaining balance is still stuck in “processing” status for an unreasonable amount of time.

The total delayed amount is approximately €2219.

Support repeatedly sends generic responses and refuses to provide any concrete deadline for resolution. They also state that they cannot directly contact or influence the financial department handling the withdrawals.

I can provide screenshots of withdrawal statuses and all communication with support if necessary.

I kindly ask AskGamblers to assist in resolving this issue and help obtain a clear explanation and completion of the pending withdrawals.

Resolved

€2,219

Regarding the withdrawal delay issue of GGBET

So far, I have never successfully withdrawn any funds from GG.BET. My ID is ID: 80755909, which is a verified account. The earliest withdrawal I made was 75010cfc-d2e5-44da-b3d3-06b607d279cd on May 03 at 12:08, for 40.00 USD. The other two withdrawals were 4dc4d75e-3847-4c46-af7b-eb69d9c8eaa4 and 3ca1f33c-119c-4b30-b878-ccd4596e89a9 on May 05, for 50 USD each.

I followed the customer service advice and changed the withdrawal method to Binance PayOut, but the withdrawal process has remained in the NEW status without any changes. It has already been a full 5 working days, and they always say they are reviewing my withdrawal request. The reality is I have never successfully withdrawn funds on their website. The long wait drags down my funds, and then if I accidentally place bets exceeding the withdrawal amount, it will cause the withdrawal to fail, requiring me to start a new application and go through another long wait.

I have been playing on this website for about a month, recharged three times, but have never successfully withdrawn funds. Now I have started a new withdrawal request, and I will continue to defend my rights until I get the funds that belong to me.

I hope to draw the attention of customer service. A normal casino should not use review procedures as an excuse to delay a customer's funds for such a long time; at the very least, none of the other casinos I have used have ever caused such a long delay.

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GGBet Delayed Withdrawal of 7600 CNY Since April 13

Dear AskGamblers Team,

First of all, I would like to express my sincere gratitude for providing this platform to help players like me resolve issues with online casinos. I never imagined I would need to file a complaint, but after days of waiting and no clear progress from GGBet, I have no other option but to turn to you for help.

I have been a user of GGBet for some time, with a history of successful deposits and withdrawals on the platform. I have fully completed all required KYC verification steps as requested, and I have never violated any of the platform’s terms and conditions. I have always been patient and cooperative with their processes, but the current situation has left me deeply anxious and frustrated.

On April 13, 2026, I submitted a withdrawal request via USDT TRC20 for an amount of 7600 CNY (approximately 1055 USD).
The transaction ID for this withdrawal is:
ac0ed74b-0c2b-4cf5-a37a-b7bc7acf7c7b

As of today, this withdrawal request has been pending for 5 full days, with no progress or confirmation that the funds have been processed. I understand that security checks and processing may take some time, but this has far exceeded the normal timeframe for verified users on this platform.

I have reached out to GGBet customer support multiple times to request an estimated timeline for my withdrawal, but they have repeatedly refused to provide any specific timeframe — not even a rough estimate of hours or days. They also confirmed that my withdrawal has not yet been sent to the finance department for processing, and remains stuck in a queue with no clear next steps. They were also unable to provide me with a TxID for the transaction, which has only added to my worry about the safety of my funds.

I have tried my best to stay calm and patient throughout this process, as I know these things can take time. I have never rushed the platform or made unreasonable demands, but after 5 days of waiting with no updates, no timeline, and only generic responses from support, I am increasingly concerned that my withdrawal will never be processed. I have exhausted all options to resolve this directly with GGBet, but they have given me no reassurance and no way to move forward.

I am not here to cause trouble or argue with the platform. I just want to receive my rightful withdrawal as promised. I would be incredibly grateful if AskGamblers could help me escalate this issue to GGBet, urge them to process my withdrawal immediately, or at least provide me with a clear, confirmed timeline for when I can expect my funds.

Thank you so much for your time, understanding, and assistance in this matter. I really appreciate you taking the time to review my case and help me resolve this stressful situation.

Best regards,
A concerned player

Resolved

CN¥7,600

Delay in payment of funds

I am filing a complaint against GGbet Casino due to the fact that my payout has been waiting too long in processing.
Account ID: 76218658
My account has been fully verified, and everything has been approved

On March 22, 2026, I requested a withdrawal of 1,600 USDT. GG.bet. verification was requested, I uploaded the required documents, the verification took place quickly enough, less than 24 hours passed after verification was approved, and the money was credited to my account. Then I continued to play. On April 7, I requested 900 USDT again, the KYC that was requested from me was completed again, the money was credited to the account just as quickly, then I immediately requested another 900 USDT and everything was fine again. Immediately after the withdrawal, I requested another withdrawal. It was April 8th, and since then the application status has been displayed as "new". That is, he hung up at one stage, contacted support on the site 3 times, they respond with templates that we see the application, everything is in the order of the queue, no deadlines are called. But as before, all transactions took place in a maximum of 24 hours, and this one has already been hanging in the same status for verification for 8 days. 3 days ago, I submitted another application for 200 USDT, more than 72 hours have passed, but none of the applications have been approved and are undergoing some kind of verification in the finance department. I currently have 6 withdrawal requests totaling 4130 USDT.
Withdrawal ID:

c1e94e60-b019-4f6a-a678-fa6b36f93488

d4980e74-8e9d-474f-8610-ae032f051eff

f9afdb90-f709-497a-b30a-c65608a619cb

2c21abcb-930a-43cb-8ad3-f838e23c53f3

b1ecd9b6-8804-4ec3-9d17-697f345e3c7e

56c52577-da7d-41df-993a-ec3c2b49d32c

I ask you to understand the situation and not to stretch the payment for a long time, to pay the funds in full in the order of withdrawal requests.
I hope for help from AskGamblers and an adequate response from GG.bet.

Resolved

$200