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Long withdrawal delay at GGbet no transparency


1 year ago

I’m writing to report a serious delay with a crypto (USDT) withdrawal request I made through GGbet. It’s now been over 7 days since I initiated the withdrawal, and it remains stuck in “processing” status with no clear explanation or progress. My account is fully verified, and I’ve complied with all terms and conditions — no bonuses, no flags, nothing questionable. I’ve contacted their support team every single day during this time, only to receive the same copy-pasted responses: that my transaction is “pending approval” or that they’re waiting on the “responsible department.” When I asked for specific information — like a timeline, what’s actually causing the delay, or who the so-called payment service provider is — I got vague, generic answers. They say it’s related to legal obligations or internal security checks, yet offer no documentation or communication from any actual team member with authority to resolve it.

What makes this worse is that I’m withdrawing via crypto, which, by nature, should be near-instant. Every other platform I’ve used for crypto betting typically processes withdrawals in under an hour, sometimes minutes. It’s not a complicated banking process. There is no justification for keeping a fully verified user waiting this long without communication or transparency. This delay has now stretched into a full week, and it’s hard not to see this as either incompetence or an intentional stall.

I’ve been patient and respectful, but the repeated stonewalling has made it clear that there is no urgency on GGbet’s part is to resolve legitimate withdrawal requests. If this is how long it takes for a standard crypto withdrawal, I can only imagine what would happen with a larger amount. The lack of escalation paths, ticket references, transaction IDs, or meaningful support makes me question the reliability of this platform entirely.

At this point, I’m requesting that GGbet either immediately process the withdrawal or provide a concrete, time-bound explanation for the continued delay. If not, I will escalate this across additional consumer protection channels and social platforms, as I believe others deserve to know how this company handles payouts.

Disputed sportsbook GGbet Sportsbook
Amount $1500

Discussion

User name

Dear @travisgaines412,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear @travisgaines412,

We’re happy to inform you that the transaction was successfully processed on July 14, 2025, and the funds should now be available in your account.

With that, we’re pleased to confirm that the matter has been fully resolved. We hope this outcome helps restore your confidence in our service and reflects our continued commitment to treating every user with transparency and fairness.

We regret that the resolution took longer than expected, and understand how such delays may have impacted your overall experience. Your patience and understanding throughout have been greatly appreciated.

Should you require any further assistance, please don’t hesitate to reach out - we remain at your service and will be glad to welcome you back to the platform anytime!
User name loyalty-level-2
How do i get my money? still have not paid me
User name loyalty-level-2
How come this is taking so long im so sad

GGbet Sportsbook Complaint Stats

Resolved 37 / 37
Avg. Amount $1,040
Avg. Complaint Duration 14 days
Avg. Response Time 2 days

GGbet Sportsbook Complaints

See all complaints for this sportsbook
Unpaid withdrawals with 4 requests totalling 3000 CAD and oldest pending since July 9
I am a fully verified GGBet customer with ID: 83667125. My KYC verification was completed successfully, including the additional selfie-with-ID and handwritten confirmation the GG bet team specifically requested. Despite full verification, my withdrawal requests remain in "New" status and unprocessed.

Outstanding withdrawals:

$1,000 CAD — requested Jul 12, 12:04 — Interac e-Transfer — Transaction ID: [474e167a-974f-4c17-89e1-bb5f00583cd1]
$500 CAD — requested Jul 10, 05:52 — Mastercard — Transaction ID: [a3555da2-0cab-4016-a544-1659c45ca9ea]
$500 CAD — requested Jul 09, 06:42 — Mastercard — Transaction ID: [46271ac3-5eac-4f09-8902-a6f0600dafaa]
$1,000 CAD — requested Jul 09, 06:42 — Interac e-Transfer — Transaction ID: [39bb14a2-d235-45ea-a2b4-5f25d3308e26]

Total unpaid: $3,000 CAD. The oldest has now been outstanding for 13 days. Critically, all four remain in "New" status — meaning they have not merely been slow to process, but appear never to have been picked up for review at all.

I have since submitted further withdrawal requests which I am not including in this complaint, as they are more recent. However, they are also sitting in "New" status, which indicates the problem is ongoing rather than isolated to these four transactions.

Background:

My withdrawals were previously processed reliably, often within hours, and GGBet has paid out a good sum to me historically — confirming that my account, identity and payment methods are fully legitimate and verified. Following a period of consistent winning, my account was limited. After that point, withdrawals slowed and then stopped entirely.

Every time I contact live support I receive only generic, non-specific responses: that "each transaction is reviewed individually," that the agent has "no influence or information" regarding timing, and that I should "just wait." Support has explicitly confirmed to me in writing that "these limits don't affect withdrawals" — yet my withdrawals are not being paid. At no point has any specific reason, estimated timeframe, or escalation route beyond front-line support been provided.

What I am requesting:

Immediate processing and payment of the four withdrawals listed above, or a specific written explanation identifying any term I am alleged to have breached and the exact steps required to resolve it.

I have completed every verification step asked of me and am requesting only funds I legitimately won and requested to withdraw. Screenshots of all pending transactions have been attached.
Status solved Resolved
$6,500
Withdrawal delayed for 20 days
I am submitting this complaint regarding a delayed withdrawal from GG.BET.

I submitted my withdrawal request on **June 9, 2026**, and as of today, **June 29, 2026**, I still have not received my funds. It has now been **20 days**.

**Transaction ID:**
c9d74a3d-f442-4662-94c2-73ec79c688c2

**Withdrawal Amount:** 3,000 THB.

Although the withdrawal amount is only **3,000 THB**, it has remained pending for 20 days without any clear explanation.

When I first contacted GG.BET support, I was informed that my withdrawal had been confirmed and that transactions of this type are processed within **5 business days**. I waited as instructed.

However, after the 5-business-day period had already passed, I contacted support again. This time, I was told that the transaction had been transferred to an external payment provider, that it was now beyond GG.BET's control, and that they could not provide any estimated completion date.

As a customer, I find these responses inconsistent. Initially, I was given a clear processing timeframe, but after that timeframe expired, I was simply asked to continue waiting without any explanation of when my funds would actually be received.

Before submitting this complaint, I contacted GG.BET support several times through both live chat and email. Unfortunately, I have only received generic responses and no meaningful update regarding my withdrawal.

After waiting for 20 days without receiving my funds or any clear timeframe, I no longer feel confident depositing any additional money into my GG.BET account until my previous withdrawal has been completed.

I respectfully request that GG.BET:

1. Confirm the current status of my withdrawal.
2. Explain the reason for the 20-day delay.
3. Provide a specific timeframe for when I will receive my funds.
4. Complete my withdrawal as soon as possible.

I have attached screenshots of my conversations with GG.BET support, which confirm the information described above.

I kindly ask AskGamblers to assist in mediating this matter and help resolve my delayed withdrawal.

Thank you.
Status solved Resolved
฿3,000