Complaint #5 BiggerZ Sportsbook

Withdrawal blocked after changing wagering requirements and lack of support response

By yllktribrhm

2 months ago

I am submitting this complaint because I have been unable to withdraw my funds despite following the instructions provided by the operator.

I made a deposit and later requested a withdrawal. My withdrawal was initially declined with the explanation that I first needed to complete a 1x wagering requirement on my deposit. I accepted this and completed the requested wagering.

After completing it, I requested another withdrawal. This time my withdrawal was rejected again, but now I was informed that I actually needed to complete a 3x wagering requirement instead. This requirement was different from what I had previously been told.

During this process, my balance increased to $462.95 through normal betting. However, every withdrawal request has been rejected while the required wagering conditions have kept changing.

I contacted customer support and also sent an email to the casino requesting clarification. Unfortunately, I have still not received a meaningful response despite waiting several days.

I believe the wagering requirements should be clear and consistent from the beginning. Changing the conditions after I have already complied with the previous instructions is unfair and has prevented me from accessing my funds.

I kindly ask AskGamblers to contact the operator, clarify the correct wagering requirement, and help resolve this matter so I can withdraw my balance.

Disputed sportsbook BiggerZ Sportsbook

Reason Declined payment

Amount $462.95

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

yllktribrhm

2 months ago

Hello,

Thank you to the AskGamblers team for your assistance throughout this process.

I can confirm that I have now successfully withdrawn my funds, and I appreciate that Biggerz ultimately resolved the issue.

However, I would like to point out that the process was confusing from the beginning. I initially received information that a 1x wagering requirement applied, but later my withdrawal was rejected because of a 3x wagering requirement. This inconsistency caused unnecessary confusion and delays.

I appreciate Biggerz acknowledging that this information was not communicated clearly by their support team. I hope this will help improve the experience for future players and prevent similar misunderstandings.

Since my withdrawal has now been completed successfully, I consider my complaint resolved.

Thank you again to the AskGamblers team for your assistance.

Kind regards,

Ibrahim Yallikurt

BiggerZ Sportsbook

• Representative

2 months ago

Dear yllktribrhm,

Thank you for bringing this matter to our attention.

We have reviewed your case internally.

We understand that there was confusion regarding the applicable wagering requirement. To clarify, the standard 1x wagering requirement applies to casino gameplay, whereas deposits used for sports betting may be subject to a 3x wagering requirement in accordance with our Terms and Conditions.

We apologise if this was not communicated clearly during your interactions with our support team.

Following our review, we can confirm that your withdrawal requests have now been processed successfully.

We appreciate your patience throughout this process and apologise for any inconvenience caused.

BiggerZ Sportsbook Complaint Stats

Resolved 2 / 3

Avg. Amount $1,657

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

BiggerZ Sportsbook Complaints

See all complaints for this sportsbook

confiscated my deposit after closing my account

I am submitting a complaint regarding the confiscation of my deposit by BiggerZ.

I deposited $800 using my own funds. I received a separate sports freebet, which I lost. I then used my deposited funds to place a sports bet at odds of 1.22. The bet won and I requested a withdrawal.

Shortly afterwards, I lost access to my BiggerZ account and contacted live chat.

BiggerZ informed me that my account had been permanently closed due to an alleged “material breach” of its Terms and Conditions. I asked them to clarify what would happen to my original deposit and to identify the contractual basis for retaining it.

BiggerZ subsequently gave me the following written response:

“We are unable to process any refunds for your deposit.”

They also stated that the decision was “final and non-negotiable” and refused to disclose the specific findings or investigation details.

My complaint is specifically about my original deposited funds. I am not asking for the freebet, and I am not asking for any winnings generated from the freebet.

I understand that a casino may have contractual grounds to close an account. However, I am asking AskGamblers to review whether BiggerZ has a valid contractual basis for retaining my original deposited funds.

I specifically asked BiggerZ to provide the Terms and Conditions clause that permits them to confiscate my deposited funds, but they refused to provide the relevant provision and stated that no further discussion would be possible.

I can provide screenshots of:

- the $800 deposit;
- the sports bet at odds of 1.22;
- the winning bet;
- the withdrawal request showing the exact amount requested;
- the freebet and its loss;
- the complete BiggerZ live-chat conversation;
- BiggerZ's written confirmation that they will not refund my deposit.

Requested resolution:

I am requesting the return of my original deposited funds, specifically the amount that was in my account and subject to my withdrawal request.

I am not requesting any bonus winnings or promotional funds.

57h left

$800

My withdrawal not received 13 days complete please

12 days complete, but money not received. Please help me. My withdrawal is pending; there has been no response from customer care. Please give me my money; all my money is stuck on this site. My withdrawal date 30-06-2026. Ok. V. b

Resolved

$2,448

Delayed withdrawal 6 days

Hello,

I would like to file a complaint against Casino Biggerz regarding a delayed withdrawal.

My account is fully verified, and I have complied with all KYC requirements. I made a real money deposit, received a freebet bonus, and placed bets on sports betting. All wagering requirements were completed correctly, and I have a confirmed balance available for withdrawal. I requested a withdrawal 6 days ago, but the casino keeps delaying the payment without providing a clear reason or timeframe. Each time I contact support, I receive generic responses such as “the withdrawal is under review” or “please wait,” without any concrete explanation.

There are no violations of the terms and conditions on my part. I played fairly, followed the bonus rules, and my account remains active and verified.

I am now concerned about the reliability of this casino and kindly ask AskGamblers to assist in resolving this issue and helping me receive my rightful winnings.

Thank you for your help.

Kind regards

Unresolved

$2,060