confiscated my deposit after closing my account

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dear AskGamblers Team and kanttorno,

Thank you for reviewing this case.

Following an investigation, we identified that the player’s account was part of a group of accounts operating in coordination to claim our Sports Welcome Offer and withdraw funds using the same repeated method. The full investigation records and supporting evidence have been provided confidentially to the AskGamblers Complaint Team.

This activity breaches our Bonus Terms, General Conditions:

“All bonus offers are strictly limited to one per: person and their family, home address, email address, IP address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (Neteller, Skrill, etc.), and one electronic device (computer, mobile phone, tablet, etc.). Creating multiple accounts (duplicate accounts) will lead to termination of the accounts and confiscation of any gained winnings and active bonuses. The player shall register personally and shall not provide access to their account or allow the website to be used by any third party, including but not limited to minors.”

This is also covered by Section 11.14.9 of our Terms and Conditions:

“BiggerZ reserves the right to withhold, cancel, reverse, reclaim, or adjust any promotional rewards, balances, winnings, or leaderboard positions in cases of suspected abuse, fraud, manipulation, exploitation of technical issues, collusion, or violations of these Terms.”

The account was closed and the balance withheld under Section 6.3 of our Terms and Conditions, Suspension for non-compliance:

“We may close or suspend an Account if you are not or we reasonably believe that you are not complying with these Terms, or to ensure the integrity or fairness of the Service or if we have other reasonable grounds to do so. We may not always be able to give you prior notice. If we close or suspend your Account due to you not complying with these Terms, we may cancel and/or void any of your bets and withhold any money in your account (including the deposit).”

All accounts identified as part of this activity were treated in the same way. All evidences were shared with AskGamblers Team.

Dear @kanttorno,

Rest assured that the AskGamblers Complaint Team is in contact with the team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.