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Unresolved Failed Deposit Transactions Pending for Over 2 Months


5 months ago
I am writing to formally raise a strong complaint regarding multiple unsuccessful deposit transactions that were completed more than one month ago but remain unresolved till date.

Despite raising multiple support tickets and sharing bank statements as proof, there has been no update, resolution, or meaningful response from the customer support team, even after over two months of continuous follow-ups. This level of delay and lack of communication is highly unacceptable.

Below are the ticket details for your immediate reference:

Ticket ID: 10311388 – ₹15,000

Ticket ID: 11363344 – ₹1,000

Ticket ID: 11507700 – ₹7,100

Ticket ID: 11610354 – ₹3,000

Ticket ID: 11854965 – ₹2,000

Ticket ID: 11949072 – ₹3,000

I have already shared the relevant bank statements as evidence, and I am also attaching the follow-up emails sent over the last two months, which unfortunately have not resulted in any action.

I request immediate intervention and resolution of the above tickets at the earliest. Kindly treat this matter as urgent and provide a clear status update along with a confirmed resolution timeline. Failure to address this promptly will leave me with no option but to escalate the issue further in Ask gambler platform.

Looking forward to your immediate response.

Regards,
Disputed sportsbook 22bet Sportsbook
Amount ₹3000

Discussion

User name

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the operator's payment provider. Consequently, the operator has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

User name
Dear sunndeiep,

Regarding the transaction Request ID 11854965 (₹2,000) that was under review: this deposit attempt was unsuccessful. If the funds haven't returned to your account, please submit a dispute/appeal directly with your bank so they can investigate and process the reversal.

Thank you for your understanding.
User name loyalty-level-2
When can I expect a proper update please?
User name
Hello sunndeiep,

We are still awaiting information from our colleagues regarding one of your deposits. As soon as we receive an update, we will get back to you with further details.

22bet Sportsbook Complaint Stats

Resolved 26 / 26
Avg. Amount $604
Avg. Complaint Duration 13 days
Avg. Response Time 2 days

22bet Sportsbook Complaints

See all complaints for this sportsbook
withheld part of my deposit and closed my account after verification
22bet withheld part of my deposit and closed my account after full verification

I am submitting a complaint against 22bet regarding withheld funds and unfair account closure.

On 17.03.2026 and 18.03.2026 I made deposits via Skrill:
- 261.11 EUR (Transaction ID: 6909641100)
- 400 EUR (Transaction ID: 6910989445)

Immediately after these deposits, 22bet initiated a full verification process (KYC). I fully cooperated and provided everything they requested:
- ID (both sides)
- Selfie with ID
- Additional selfie with device and email visible
- Utility bill (proof of address)
- Passport copy
- Selfie with handwritten code and current date

All documents were accepted without any issue.

On 29.03.2026, I received an email stating that my account was closed and that I could only withdraw my deposit amount.

At that moment:
- My total balance was approximately 1200 EUR
- My deposit amount was exactly 661.11 EUR

I requested a full withdrawal of 661.11 EUR.

However, I only received 283.91 EUR (Transaction ID: 6934394004).

This means that 377.20 EUR of my own deposited funds was not returned.

After this, my account was completely blocked and I could no longer access it.

I contacted 22bet multiple times via email regarding the missing funds, but they have completely ignored all my messages.

I also escalated the case to Skrill. Skrill confirmed that:
- Part of the refund (400 EUR) is still missing
- They contacted 22bet multiple times
- 22bet is not responding to them either

This is extremely concerning.

To summarize:
- I passed full verification
- My account was closed without clear justification
- I was told I would receive my deposit
- I did not receive the full deposit
- 22bet is ignoring both me and Skrill

I am requesting the return of my missing deposited funds in the amount of 377.20 EUR.

This behavior is completely unfair and unacceptable.
Status solved Resolved
Unlawful Withholding of Verified Funds

I am officially filing a dispute regarding my account [1232409677]. My funds (₹10,000) have been held since January 23, 2026. I have provided all requested proof of payment, bank statements, and ID verification multiple times.

Transaction Details:


User ID: [1232409677]

Transaction Date: 23rd January

Deposit Amount: ₹10,000

Transaction Reference/UTR Number: [602322820171]


I deposited ₹10,000 INR on 23rd Jan 2026 the payment was successful from my end but it was never added into the gaming account hence when I contacted the customer support team through various mediums on multiple occasions but I got nothing only computer generated answers again and again which irritated me a lot. Every time I contacted them for my payment refund they used to give me fake commitments that your funds are safe with us and will be transferred to you within few hours this is what they used to tell me again and again but I never received the funds now its more than 40 days has been passed away still I haven't received my funds.


Also the customer support service is pathetic giving computer generated answers all the time and sending me emojis of yoga and asking me to keep patience this is really disgusting behaviour of their customer support and hence I became angry and slammed them because I already kept patience for more than 40 days still issue is not resolved and they are playing with my emotions and wasting the time and doing nothing and now they have blocked my gaming account.

They don't have any fear despite of giving warning as well still they have not shown any courtesy to resolve my issue and transfer the funds


Please take strict action against this horrible people and I don't have any expectations only I need my money back ₹10,000 and already I have provided them bank statement and payment screenshot numerous times.

My bank details are as follows:-

< removed >


If this issue is not resolved within the next 24 hours, I will be forced to take the following actions:


File a formal complaint with relevant Consumer Protection authorities and report this transaction as fraud and will go for legal approach.


I don't want to do this but they are resolving my issue and still I have not received my ₹10,000 hence they have not kept any option in-front of me, So my humble request to you is please intervene in this matter and resolve the issue within 24 hours and help me get my money back. I have attached the bank statement for your reference were you can clearly see that my payment deduction of ₹10,000 is there in bank statement

Status solved Resolved