Complaint #141
22bet Sportsbook
Complaint against 22BET account verification pending since 24 June 2026 and withdraw problem
1 week ago
I am submitting this complaint because I have been unable to complete the verification of my 22BET account since 24 June 2026, despite fully cooperating with every verification request made by 22BET.
Since the beginning of the verification process, I have submitted numerous documents and verification materials, including:
* Passport
* Identity card
* Various proof-of-address documents/bills
* Selfie
* Selfie while logged into my 22BET account
* Selfie holding a paper with the current date and 22BET’s verification code
* Other documents specifically requested by 22BET
I have submitted these documents multiple times. They were clear, readable and of good quality. However, on numerous occasions 22BET responded that the documents were either of insufficient quality or that they had not received them.
I have continued cooperating and resubmitting everything they requested.
The latest document was submitted 8 days ago, and my verification is still showing as “under review.”
Four days ago, I sent a follow-up email asking for an update. I received no meaningful response. I sent another follow-up and, again, received only an automated response.
Today I contacted them once again. The response was another automated email thanking me for providing documents, even though I did not submit any new documents in that email. The only purpose of my email was to ask for an update on the verification that has already been pending for months.
At this point, I feel that I am simply going in circles. I have provided all documents requested from me, multiple times, and I have fully cooperated with the verification process.
The verification has now been ongoing since 24 June 2026, which is approximately two months, without a clear explanation of what is still required from me or why the verification has not been completed.
What I am requesting
I would like AskGamblers to assist me in obtaining a clear and final response from 22BET regarding my account verification.
Specifically, I would like 22BET to:
1. Confirm that all documents I submitted have actually been received.
2. Clearly state whether anything is still missing from my verification.
3. If something is missing, specify exactly what document or information is required.
4. Have my case manually reviewed by the appropriate KYC/verification department rather than continuing to send automated responses.
5. Complete my verification as soon as possible if all requirements have already been fulfilled.
I am willing to provide any legitimate additional documentation if required. However, after repeatedly submitting the requested documents for more than two months, I believe it is reasonable to expect a specific explanation and a meaningful response rather than repeated automated messages.
I would greatly appreciate AskGamblers’ assistance in resolving this matter.
Since the beginning of the verification process, I have submitted numerous documents and verification materials, including:
* Passport
* Identity card
* Various proof-of-address documents/bills
* Selfie
* Selfie while logged into my 22BET account
* Selfie holding a paper with the current date and 22BET’s verification code
* Other documents specifically requested by 22BET
I have submitted these documents multiple times. They were clear, readable and of good quality. However, on numerous occasions 22BET responded that the documents were either of insufficient quality or that they had not received them.
I have continued cooperating and resubmitting everything they requested.
The latest document was submitted 8 days ago, and my verification is still showing as “under review.”
Four days ago, I sent a follow-up email asking for an update. I received no meaningful response. I sent another follow-up and, again, received only an automated response.
Today I contacted them once again. The response was another automated email thanking me for providing documents, even though I did not submit any new documents in that email. The only purpose of my email was to ask for an update on the verification that has already been pending for months.
At this point, I feel that I am simply going in circles. I have provided all documents requested from me, multiple times, and I have fully cooperated with the verification process.
The verification has now been ongoing since 24 June 2026, which is approximately two months, without a clear explanation of what is still required from me or why the verification has not been completed.
What I am requesting
I would like AskGamblers to assist me in obtaining a clear and final response from 22BET regarding my account verification.
Specifically, I would like 22BET to:
1. Confirm that all documents I submitted have actually been received.
2. Clearly state whether anything is still missing from my verification.
3. If something is missing, specify exactly what document or information is required.
4. Have my case manually reviewed by the appropriate KYC/verification department rather than continuing to send automated responses.
5. Complete my verification as soon as possible if all requirements have already been fulfilled.
I am willing to provide any legitimate additional documentation if required. However, after repeatedly submitting the requested documents for more than two months, I believe it is reasonable to expect a specific explanation and a meaningful response rather than repeated automated messages.
I would greatly appreciate AskGamblers’ assistance in resolving this matter.
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