Complaint #145 22bet Sportsbook

Withheld withdrawal repeated document requests and don't want to pay out

By Matija D.

2 months ago

Account ID: 1088208799
I have been a verified customer since 2024 and have completed over 100 previous withdrawals on this account without any issues. A few weeks ago I requested a withdrawal of over 3,000 EUR. I was asked to submit verification documents again, which I did promptly and in full: an ID photo from a different angle, a selfie holding my ID next to my device with my account profile open, a utility bill as proof of address, my driving license front and back, and a photo of my passport.

After each submission, I received only a generic reply stating my data was "under verification" with no timeframe given, and I was then asked for yet another new document. This has been going on for weeks now, with no resolution. 22bet does not want to finish the verification process, and is holding over 3,000 EUR of my funds without any willingness to pay out, despite my being a verified customer since 2024.

I have repeatedly and explicitly asked, in writing, for a specific timeframe for resolution. I have never received a direct answer, only the same generic response: "We apologize for any inconveniences and kindly ask you to wait for notification to your e-mail."

I can provide the full email correspondence as supporting evidence.

Disputed sportsbook 22bet Sportsbook

Reason Delayed payment

Amount €3000

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

matija2110

• Croatia

2 months ago

It has been resolved. Thanks.

AskGamblers

• Support Team

2 months ago

Dear @matija2110,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

22bet Sportsbook

• Representative

2 months ago

Dear Matija D.,

We are pleased to confirm that no additional documents or further verification are required from your side at this stage.

You may proceed with withdrawing your funds as usual.

Thank you for your patience and cooperation.

22bet Sportsbook Complaint Stats

Resolved 41 / 41

Avg. Amount $1,235

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

22bet Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 27 out of 27 complaints in this category have been resolved.

This operator's average complaint duration is 11 days, while the average duration across all operators is 7 days.

22bet Sportsbook Complaints

See all complaints for this sportsbook

Withdrawal not received

Dear AskGamblers Complaints Team,

I am filing a formal complaint against 22Bet regarding a withdrawal of 7,746.50 EGP to my Vodafone Cash wallet on November 1, 2026, which I have never received.

The main issue:

22Bet marked my withdrawal as "Completed" and sent me a screenshot of an SMS allegedly confirming a transfer of 7,746 EGP.

However, I contacted Vodafone Cash customer support directly, and they informed me that no corresponding transfer had been received in my wallet.

Evidence already submitted to 22Bet:

1. A video recorded using another phone, showing my Vodafone Cash account details and transaction history.

2. An official PDF transaction statement downloaded directly from the Vodafone application.

3. An additional transaction statement obtained personally from a Vodafone branch.

4. Confirmation from Vodafone Cash customer support that the disputed funds had not reached my wallet.

Despite submitting all this evidence, 22Bet has not resolved my complaint.

Their support team also requested a stamped statement. I personally visited a Vodafone branch, but staff explained that they do not issue stamped Vodafone Cash transaction statements. I provided the statement available from the branch instead.

Important additional evidence – Video recording:

I also have a video recording taken using a second phone, clearly showing me opening the Vodafone application, accessing my Vodafone Cash wallet, and displaying my transaction history for the relevant period.

The video demonstrates that the disputed withdrawal amount was not received in my wallet.

However, I am unable to attach this video to my AskGamblers complaint because the file size is approximately 7 MB, while your attachment system only allows files up to 5 MB.

I am fully willing to provide this video as additional evidence. Please let me know if there is an alternative secure method to submit the original video without reducing its quality, such as a private upload link or another approved submission method.

I have repeatedly contacted 22Bet customer support and complied with their requests, but the withdrawal remains unresolved.

I respectfully ask AskGamblers to intervene and request that 22Bet:

1. Investigate the transfer with the payment agent responsible for processing my withdrawal.

2. Provide independently verifiable evidence that the funds were successfully credited to my Vodafone Cash wallet.

3. Explain the discrepancy between their alleged proof of payment and my Vodafone Cash transaction records.

4. Return the full amount of 7,746.50 EGP if successful delivery cannot be verified.

I have made every reasonable effort to resolve this directly with 22Bet and have already provided the requested supporting evidence.

For privacy and security reasons, I request that my personal information, wallet number, and supporting documents containing sensitive information remain confidential and not be published publicly.

Thank you for your assistance.

73h left

ج.م.‏7,747

22bet Sporstbook - Unable to submit withdrawal request and no response from security team

Hello,

I would like to submit a complaint regarding my inability to withdraw my available balance from 22Bet Sportsbook.

My account currently holds 581.13 CAD, which I am unable to withdraw because 22Bet prevents me from submitting a withdrawal request through Interac.

Timeline of events:

- October 4, 2026: I contacted 22Bet's live chat because I was unable to submit a withdrawal request through Interac. The agent initially explained that withdrawals must be made using the same payment method as deposits. I clarified that Interac was indeed the same payment method I had used to deposit. The agent then confirmed that a request had been forwarded to the payment department to have my withdrawal approved and advised me to try again later.

- October 14, 2026: As the issue remained unresolved, I followed the instructions provided by 22Bet and contacted its Security Team by email. I requested clarification regarding the restriction affecting my account, any additional verification requirements and the steps needed to withdraw my funds.

- October 14, 2026: I received a request to provide photographs of my valid identity document. I immediately complied and sent the requested photographs by email, asking for confirmation of receipt and clarification of any further requirements.

- November 2, 2026: Despite having provided the requested documents, I have received no further response from the Security Team. I have not received confirmation that my documents were received, confirmation that my identity has been verified, any explanation for the restriction, or an estimated timeframe for resolving the situation.

Current situation:

My account currently shows an available balance of 581.13 CAD. However, I am unable to submit a withdrawal request through Interac because the platform prevents me from doing so.

To clarify, this is not a case of a withdrawal request being pending or rejected. I cannot even submit the request in the first place.

I have made reasonable efforts to cooperate with 22Bet and comply with its verification requirements. However, the complete lack of communication after submitting the requested documents is unacceptable.

What I am requesting:

1. A clear explanation of why I am unable to submit a withdrawal request.
2. Confirmation that my identity documents have been received and verification has been completed, or an explanation of any outstanding requirements.
3. Removal of any unjustified withdrawal restrictions.
4. The possibility to withdraw my full available balance of 581.13 CAD through Interac, or a clear explanation of an alternative withdrawal method.

I am fully willing to cooperate with legitimate security checks. However, I expect 22Bet to communicate clearly and allow me to access my available funds without further unreasonable delays.

Thank you for your assistance.

53h left

$581

300 EUR Withdrawal Impossible Wagering Requirements

I have 300 EUR in my 22Bet account, which I deposited using Skrill. The casino is unjustifiably holding my funds hostage using contradictory technical excuses and impossible requirements.

Customer support explicitly informed me that I can withdraw my funds without completing any wagering requirements. However, withdrawing is technically impossible: Skrill has been completely removed from my withdrawal options, and the system does not allow me to use any other alternative method.

When I contacted live chat support to resolve this, they told me I must make a new deposit using a different payment method to "activate" it for withdrawals. Furthermore, they stated this new deposit must be wagered with minimum odds of 1.1.

This requirement is physically impossible to fulfill. The 22Bet risk department has placed severe betting limits (stake restrictions) on my account, preventing me from placing any bets whatsoever. The casino is essentially forcing me to deposit and wager more money to unlock a new payment method, while their own system completely blocks me from placing any bets.

Since verifying a new payment method is impossible due to the casino's own stake limits, and my original deposit method (Skrill) has been removed from the menu, this is clearly an artificial barrier designed to prevent my withdrawal. I have already provided all required KYC documents (ID and Proof of Address). I demand that 22Bet manually process my 300 EUR withdrawal to my original Skrill account or my bank account immediately, without imposing new, mathematically impossible deposit or wagering conditions.

Resolved

€300

Marked My Number

22Bet Marked My 3,030 EGP Withdrawal as Completed, but the Payment Provider Confirms It Was Not Sent to My Number

Complaint

Dear AskGamblers Complaints Team,

I am submitting this complaint regarding a withdrawal from 22Bet that was marked as completed, but I never received the money.

The details of the withdrawal are:

* Operator: 22Bet
* Withdrawal amount: 3,030 EGP
* Withdrawal transaction number: 5260776595
* Status on 22Bet: Completed
* Amount received: 0 EGP

22Bet has repeatedly confirmed that the withdrawal was successfully completed. They also provided me with a payment receipt as proof of the transaction.

However, I contacted the payment provider using the transaction information provided by 22Bet. The payment provider informed me that the transfer was not sent to my payment number.

The payment provider also indicated that the receipt/information provided does not correspond to a transfer made to my payment number. They did not provide me with further transaction details because I am not the initiating party of the payment.

I have already contacted 22Bet customer support several times. Unfortunately, they continue to repeat that the withdrawal was “completed” without providing me with a transaction reference that can independently prove that the money was actually sent to my payment number.

I have therefore requested that 22Bet contact its payment processor and open a formal Payment Trace/Investigation for the withdrawal.

What I need from 22Bet is not another confirmation that the withdrawal is “Completed”. I need verifiable information showing:

1. Which payment processor handled my withdrawal.
2. The official Transaction ID / Transfer Reference / Trace Number.
3. Confirmation of the destination to which the 3,030 EGP was actually sent.
4. Proof that the funds were delivered to my registered payment number.
5. If the money was sent to an incorrect destination, an explanation of why this happened and recovery of my funds.

I am attaching the available evidence, including the withdrawal record and the receipt provided by 22Bet.

I respectfully ask AskGamblers to assist me in resolving this dispute and to request that 22Bet provide a verifiable payment trace and return my 3,030 EGP if the funds were not correctly delivered to me.

Thank you for your assistance.

Resolved

ج.م.‏3,030

Withdrawal rejected due to prolonged verification

Hello,
I would like to submit a complaint regarding a delayed withdrawal and verification process at 22Bet.
On August 30, 2026, I requested a withdrawal of €1,311 from my 22Bet account. The funds were obtained through regular sports betting, starting with approximately €170.
When I requested the withdrawal, 22Bet required additional verification documents. I provided all documents requested, including my identity document and an additional verification photo showing my face, my identity document, and the device used for betting with my personal 22Bet profile open.
On September 2, 2026, I was asked to provide an additional proof of address in the form of a recent utility bill. I submitted the requested document on the same day.
After submitting the documents, I repeatedly received generic responses stating:
“Your data is under verification, please wait for notification to your e-mail from the Security Department.”
and:
“All requests are processed in turn. We apologize for any inconveniences and kindly ask you to wait for notification to your e-mail.”
As of September 4, 2026, my verification has still not been completed, and I have not received a specific timeframe or confirmation regarding whether all required documents are sufficient. My withdrawal of €1,311 remains pending.
I fully understand the need for KYC and security verification and have cooperated with every request made by 22Bet. However, I would appreciate a clear resolution, completion of the verification process, and rejection of my pending withdrawal.
I can provide screenshots of all communication and documents requested by 22Bet if necessary.
Thank you for your assistance.

Resolved

€1,311

Delayed withdrawal via bKash

On August 18, 2026, I requested a withdrawal of 3500 BDT via bKash from my 22bet account (Player ID: 1649254813). On the platform, the status shows "Approved" with Payment Query No: 20996210, but the money has not reached my wallet.

For the past 14 days, customer support has only sent template replies saying it has been forwarded to the technical department. Knowing there are local gateway issues, I requested them to cancel the pending transaction so I could withdraw via Cryptocurrency instead, but they refuse to cancel or resolve it.

Resolved

৳3,500

Two deposits never arrived

My operator user account number id is 698006241.

I have made multiples deposit with the website but 2 deposits never arrived in my account. I had file complaints regarding them with the site, but there answer always remains the same "Please wait, it will be credited soon."

They have asked me for statements, videos, bank transaction confirmations on multiple occasions which I provided all of on multiple occasions. But still they have failed to deposit or refund the amount even after 60 days .

Following are the deposits details :-

1st deposit

Method used : Paytm UPI
Payment amount : Rs 1499.95
Payment Date : 26/06/2026
Payment Time : 14:31
Payment UTR ID : 609246186116
Current status : Still not credited, denied once of receiving funds after almost 45 days and reopened the case after I provided bank transaction confirmations.

2nd deposit

Method used : Paytm UPI
Payment amount : Rs 1999.72
Payment Date : 13/08/2026
Payment Time : 16:50
Payment UTR ID : 312376274781
Current status : Still not credited even after I provided them with video proofs, bank statements, payment statements on multiple occasions.

Kindly, help me get these deposits as I have lost hope as whenever I ask them the answer remains the same.

Resolved

Complaint against 22BET account verification pending since 24 June 2026 and withdraw problem

I am submitting this complaint because I have been unable to complete the verification of my 22BET account since 24 June 2026, despite fully cooperating with every verification request made by 22BET.

Since the beginning of the verification process, I have submitted numerous documents and verification materials, including:

* Passport
* Identity card
* Various proof-of-address documents/bills
* Selfie
* Selfie while logged into my 22BET account
* Selfie holding a paper with the current date and 22BET’s verification code
* Other documents specifically requested by 22BET

I have submitted these documents multiple times. They were clear, readable and of good quality. However, on numerous occasions 22BET responded that the documents were either of insufficient quality or that they had not received them.

I have continued cooperating and resubmitting everything they requested.

The latest document was submitted 8 days ago, and my verification is still showing as “under review.”

Four days ago, I sent a follow-up email asking for an update. I received no meaningful response. I sent another follow-up and, again, received only an automated response.

Today I contacted them once again. The response was another automated email thanking me for providing documents, even though I did not submit any new documents in that email. The only purpose of my email was to ask for an update on the verification that has already been pending for months.

At this point, I feel that I am simply going in circles. I have provided all documents requested from me, multiple times, and I have fully cooperated with the verification process.

The verification has now been ongoing since 24 June 2026, which is approximately two months, without a clear explanation of what is still required from me or why the verification has not been completed.

What I am requesting

I would like AskGamblers to assist me in obtaining a clear and final response from 22BET regarding my account verification.

Specifically, I would like 22BET to:

1. Confirm that all documents I submitted have actually been received.
2. Clearly state whether anything is still missing from my verification.
3. If something is missing, specify exactly what document or information is required.
4. Have my case manually reviewed by the appropriate KYC/verification department rather than continuing to send automated responses.
5. Complete my verification as soon as possible if all requirements have already been fulfilled.

I am willing to provide any legitimate additional documentation if required. However, after repeatedly submitting the requested documents for more than two months, I believe it is reasonable to expect a specific explanation and a meaningful response rather than repeated automated messages.

I would greatly appreciate AskGamblers’ assistance in resolving this matter.

Resolved

Repeated Withdrawal Failures

I would like to lodge a formal complaint regarding the sportsbook withdrawal system. I have repeatedly encountered the message "Payment Processing Error" whenever I attempt to withdraw my funds. This issue has occurred multiple times, causing unnecessary delays and a great deal of frustration.
As a sportsbook that handles users' deposits and withdrawals on a daily basis, I expect the withdrawal process to be reliable and efficient. It is unacceptable for users to continuously experience payment processing errors, especially when it involves accessing their own funds. Such recurring issues significantly affect user confidence and trust in your platform.
I kindly request that your technical team investigate this matter as soon as possible, identify the root cause of the problem, and provide a prompt resolution. I would also appreciate a clear explanation as to why this error keeps occurring and an estimated timeline for when my withdrawal can be successfully processed.
I hope this issue will be treated with urgency, as repeated payment processing failures create a poor user experience and undermine confidence in the reliability of your withdrawal system.

Amount : RM20k+

Resolved

RM20,000

Withdrawal rejected and returned by bank

Dear AskGamblers Team,

I am submitting this complaint against 22bet regarding a withdrawal requested on July 1st, 2026.

The casino processed the withdrawal via their payment processor INPAY S/A. However, due to compliance and security reasons on the receiving end, my bank (Revolut) rejected this incoming transaction and immediately routed the funds back to the sender (INPAY S/A) on the very same day (July 1st).

22bet insists that the transaction was successful on their side because they have an outgoing confirmation from INPAY. They refuse to acknowledge that the money was sent back. The funds are currently stuck in INPAY’s unallocated/suspense account.

Because I am not a direct client of INPAY S/A, I cannot initiate a payment trace - only 22bet, as the merchant, can do this. I have already provided 22bet's support with the official "Notice of Non-Execution / Bounce Receipt" PDF issued by Revolut, which strictly proves the funds were returned.

Unfortunately, 22bet is now completely ignoring my emails and customer support chats, leaving me without my funds for nearly 3 weeks.

I am uploading the official Revolut document as evidence. I kindly request 22bet to finally forward this proof to INPAY S/A, initiate a formal Payment Trace, and locate my returned funds so they can be re-credited to my account balance.

Thank you for your assistance.

Resolved

€645