Complaint #145 22bet Sportsbook

Withheld withdrawal repeated document requests and don't want to pay out

By Matija D.

3 days ago

Account ID: 1088208799
I have been a verified customer since 2024 and have completed over 100 previous withdrawals on this account without any issues. A few weeks ago I requested a withdrawal of over 3,000 EUR. I was asked to submit verification documents again, which I did promptly and in full: an ID photo from a different angle, a selfie holding my ID next to my device with my account profile open, a utility bill as proof of address, my driving license front and back, and a photo of my passport.

After each submission, I received only a generic reply stating my data was "under verification" with no timeframe given, and I was then asked for yet another new document. This has been going on for weeks now, with no resolution. 22bet does not want to finish the verification process, and is holding over 3,000 EUR of my funds without any willingness to pay out, despite my being a verified customer since 2024.

I have repeatedly and explicitly asked, in writing, for a specific timeframe for resolution. I have never received a direct answer, only the same generic response: "We apologize for any inconveniences and kindly ask you to wait for notification to your e-mail."

I can provide the full email correspondence as supporting evidence.

Disputed sportsbook 22bet Sportsbook

Reason Delayed payment

Amount €3000

Discussion

AskGamblers

• Support Team

22 hours ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

matija2110

• Croatia

23 hours ago

It has been resolved. Thanks.

AskGamblers

• Support Team

3 days ago

Dear @matija2110,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

22bet Sportsbook

• Representative

3 days ago

Dear Matija D.,

We are pleased to confirm that no additional documents or further verification are required from your side at this stage.

You may proceed with withdrawing your funds as usual.

Thank you for your patience and cooperation.

22bet Sportsbook Complaint Stats

Resolved 36 / 36

Avg. Amount $1,353

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

22bet Sportsbook Complaints

See all complaints for this sportsbook

Delayed withdrawal via bKash

On August 18, 2026, I requested a withdrawal of 3500 BDT via bKash from my 22bet account (Player ID: 1649254813). On the platform, the status shows "Approved" with Payment Query No: 20996210, but the money has not reached my wallet.

For the past 14 days, customer support has only sent template replies saying it has been forwarded to the technical department. Knowing there are local gateway issues, I requested them to cancel the pending transaction so I could withdraw via Cryptocurrency instead, but they refuse to cancel or resolve it.

49h left

৳3,500

Two deposits never arrived

My operator user account number id is 698006241.

I have made multiples deposit with the website but 2 deposits never arrived in my account. I had file complaints regarding them with the site, but there answer always remains the same "Please wait, it will be credited soon."

They have asked me for statements, videos, bank transaction confirmations on multiple occasions which I provided all of on multiple occasions. But still they have failed to deposit or refund the amount even after 60 days .

Following are the deposits details :-

1st deposit

Method used : Paytm UPI
Payment amount : Rs 1499.95
Payment Date : 26/06/2026
Payment Time : 14:31
Payment UTR ID : 609246186116
Current status : Still not credited, denied once of receiving funds after almost 45 days and reopened the case after I provided bank transaction confirmations.

2nd deposit

Method used : Paytm UPI
Payment amount : Rs 1999.72
Payment Date : 13/08/2026
Payment Time : 16:50
Payment UTR ID : 312376274781
Current status : Still not credited even after I provided them with video proofs, bank statements, payment statements on multiple occasions.

Kindly, help me get these deposits as I have lost hope as whenever I ask them the answer remains the same.

Resolved

Complaint against 22BET account verification pending since 24 June 2026 and withdraw problem

I am submitting this complaint because I have been unable to complete the verification of my 22BET account since 24 June 2026, despite fully cooperating with every verification request made by 22BET.

Since the beginning of the verification process, I have submitted numerous documents and verification materials, including:

* Passport
* Identity card
* Various proof-of-address documents/bills
* Selfie
* Selfie while logged into my 22BET account
* Selfie holding a paper with the current date and 22BET’s verification code
* Other documents specifically requested by 22BET

I have submitted these documents multiple times. They were clear, readable and of good quality. However, on numerous occasions 22BET responded that the documents were either of insufficient quality or that they had not received them.

I have continued cooperating and resubmitting everything they requested.

The latest document was submitted 8 days ago, and my verification is still showing as “under review.”

Four days ago, I sent a follow-up email asking for an update. I received no meaningful response. I sent another follow-up and, again, received only an automated response.

Today I contacted them once again. The response was another automated email thanking me for providing documents, even though I did not submit any new documents in that email. The only purpose of my email was to ask for an update on the verification that has already been pending for months.

At this point, I feel that I am simply going in circles. I have provided all documents requested from me, multiple times, and I have fully cooperated with the verification process.

The verification has now been ongoing since 24 June 2026, which is approximately two months, without a clear explanation of what is still required from me or why the verification has not been completed.

What I am requesting

I would like AskGamblers to assist me in obtaining a clear and final response from 22BET regarding my account verification.

Specifically, I would like 22BET to:

1. Confirm that all documents I submitted have actually been received.
2. Clearly state whether anything is still missing from my verification.
3. If something is missing, specify exactly what document or information is required.
4. Have my case manually reviewed by the appropriate KYC/verification department rather than continuing to send automated responses.
5. Complete my verification as soon as possible if all requirements have already been fulfilled.

I am willing to provide any legitimate additional documentation if required. However, after repeatedly submitting the requested documents for more than two months, I believe it is reasonable to expect a specific explanation and a meaningful response rather than repeated automated messages.

I would greatly appreciate AskGamblers’ assistance in resolving this matter.

6h left

€1,984

Repeated Withdrawal Failures

I would like to lodge a formal complaint regarding the sportsbook withdrawal system. I have repeatedly encountered the message "Payment Processing Error" whenever I attempt to withdraw my funds. This issue has occurred multiple times, causing unnecessary delays and a great deal of frustration.
As a sportsbook that handles users' deposits and withdrawals on a daily basis, I expect the withdrawal process to be reliable and efficient. It is unacceptable for users to continuously experience payment processing errors, especially when it involves accessing their own funds. Such recurring issues significantly affect user confidence and trust in your platform.
I kindly request that your technical team investigate this matter as soon as possible, identify the root cause of the problem, and provide a prompt resolution. I would also appreciate a clear explanation as to why this error keeps occurring and an estimated timeline for when my withdrawal can be successfully processed.
I hope this issue will be treated with urgency, as repeated payment processing failures create a poor user experience and undermine confidence in the reliability of your withdrawal system.

Amount : RM20k+

Resolved

RM20,000

Withdrawal rejected and returned by bank

Dear AskGamblers Team,

I am submitting this complaint against 22bet regarding a withdrawal requested on July 1st, 2026.

The casino processed the withdrawal via their payment processor INPAY S/A. However, due to compliance and security reasons on the receiving end, my bank (Revolut) rejected this incoming transaction and immediately routed the funds back to the sender (INPAY S/A) on the very same day (July 1st).

22bet insists that the transaction was successful on their side because they have an outgoing confirmation from INPAY. They refuse to acknowledge that the money was sent back. The funds are currently stuck in INPAY’s unallocated/suspense account.

Because I am not a direct client of INPAY S/A, I cannot initiate a payment trace - only 22bet, as the merchant, can do this. I have already provided 22bet's support with the official "Notice of Non-Execution / Bounce Receipt" PDF issued by Revolut, which strictly proves the funds were returned.

Unfortunately, 22bet is now completely ignoring my emails and customer support chats, leaving me without my funds for nearly 3 weeks.

I am uploading the official Revolut document as evidence. I kindly request 22bet to finally forward this proof to INPAY S/A, initiate a formal Payment Trace, and locate my returned funds so they can be re-credited to my account balance.

Thank you for your assistance.

Resolved

€645

Account withdrawal blocked

I am submitting this official complaint against 22Bet due to a systemic technical loop on their platform that prevents me from withdrawing my funds. The platform's automated security protocols demand that I withdraw using the exact method I used to deposit. However, the system simultaneously blocks or removes the availability of these specific methods, creating an unresolvable technical paradox.

Timeline of Events:

1. On July 5, 2026, I deposited €200 into my account using Neteller. Immediately following the deposit, the option to withdraw funds via Neteller completely vanished from my dashboard.

2. I contacted Neteller Support. On July 8, 2026, Neteller officially confirmed to me in writing that their service is fully operational and that the restriction exists solely on 22Bet’s side. I forwarded this official confirmation to 22Bet Support.

3. To bypass this, I was instructed to establish an alternative payment channel. I deposited additional funds using Skrill. When I attempted to request a withdrawal via Skrill, the platform rejected the request with the following error message: "Please make your withdrawal request using the same details used for a previous withdrawal."

4. On July 16, 2026, 22Bet VIP Manager (Zackary Turborg) admitted via email that "Skrill payment method is not available at this moment." Yet, on July 17, 2026, the casino shifted blame, falsely claiming that Skrill themselves rejected the transaction.

5. I have been placed in a cc'd email chain involving Neteller and 22Bet, where 22Bet's backend team explicitly admitted the issue is on their side but refused to provide further details or a resolution to Neteller's technical agents.

The core issue is that 22Bet is holding my funds hostage within an artificial loop. They mandate a deposit-matching withdrawal method while manually turning off those very gateways on their site. They refuse to grant a manual financial override or process my withdrawal via a standard alternative method (such as Direct Bank Transfer).

I request that AskGamblers mediate this case to force 22Bet to perform a manual payout of my entire balance.

Account 952684077

Resolved

€523

Verification being delayed more than I was told it could be

I recently signed up for 22bet and experienced a great deal of success after my initial deposits. I deposited $4000 CAD, the account balance is now $23000 CAD. After I requested my first withdrawal, it initiated the verification process. I was told during the verification process that each piece of information may take up to 72 hours to verify. They consistently took the full 72 hours to review each piece of information, until this most recent piece, which was sent on Wednesday July 8. I have asked if anything is missing, or what the delay is, and I just get the generic "each request will be processed in the order it is received"
I dont know what else to do at this point, they are telling me rules, and then breaking them a week later. Here is all the documented information I can post below

Resolved

$23,000

Withdrawal declined by the Operator

Subject: 22Bet Withdrawal Rejected with "Declined by Operator" – No Alternative Withdrawal Method Available

Dear AskGamblers Team,

I would like to file a complaint regarding an unresolved withdrawal issue with 22Bet.

22Bet Account ID: < removed and sent to the casino >

I have been trying to withdraw my funds from my 22Bet account, but every withdrawal attempt is rejected with the message "Declined by operator."

The main problem is that 22Bet only allows me to withdraw using the same payment channel that I used for my deposits. Unfortunately, that payment channel is currently not working, and the website does not allow me to choose any alternative withdrawal method.

I contacted 22Bet customer support several times, but my issue has still not been resolved. I asked whether my withdrawal channel could be changed or whether another verified payment method could be enabled, but I am still unable to access my funds.

I have made multiple withdrawal attempts, and each one has failed because of the same "Declined by operator" error. Since I cannot select another withdrawal method, I have no way to receive my money.

I respectfully request AskGamblers to help mediate this case and ask 22Bet to:

1. Explain the exact reason for the repeated "Declined by operator" error.

2. Process my withdrawal successfully through the existing payment channel if possible, or

3. Allow me to withdraw through another verified payment method if the original channel is unavailable.

I am willing to provide screenshots of the withdrawal error, my withdrawal history, and my conversations with 22Bet customer support if needed.

Thank you for your time and assistance. I hope this matter can be resolved as soon as possible.

Sincerely,

22Bet Account ID: < removed and sent to the casino >

Resolved

₹500

Refusal to pay Hit Crossbar or Post bet on France vs Morocco match

Dear AskGamblers Complaint Team,
I am writing to file a formal complaint against 22bet.
Ticket number 84215685793
Bet details:

Match: France vs Morocco (FIFA World Cup 2026 Quarter-final, 09 July 2026)
Market: Hit the Woodwork (Crossbar or Goalpost hit)
The bet was lost / voided because 22bet claims there was no woodwork hit according to their statistics.

My issue:
According to 22bet’s own rules, bets are settled using official sources. For the FIFA World Cup 2026, the official betting data provider is Opta / Stats Perform (RunningBall). There was at least one (or more) hit on the crossbar or post during the match, which is visible in multiple match reports.
Lucas Digne hits the post on 45+2 and the whole world see the post.
22bet has not provided any official Opta data or FIFA match report to support their decision. They are relying on their internal statistics, which contradict what actually happened on the pitch.
My request:
I ask that 22bet re-check the bet using the official Opta / Stats Perform feed and pay the winnings if a woodwork hit occurred, as per their rules and industry standards.
Attachments I will provide:

Screenshot of the bet ticket
Screenshot of 22bet’s response
Links to match reports (WhoScored, ESPN, etc.)

Thank you in advance for your assistance

https://www.fifa.com/en/match-centre/match/17/285023/289289/400021536?gender=2&date=2026-07-09

Resolved

Endless Verification Cycle

I have been a customer of the site for about a year. Now after I won some money I am been asked to provide endless cycles of documentation. A simple ID chech turned into endless amounts of requested documents with strange rules. I was asked now to provide a picture of me holding my ID and the device that I had used to make place the bets with my profile clearly visible. I asked another person to take the photos which where as high quality photos as you can get with an Iphone. My ID and my phone was clearly visible with all the necessary information. Now I am getting these very strange responses them for example: ” Please pay attention to the requirements of the Security Department, otherwise further actions are impossible.” or ” Hello! Dear customer, please provide us with colored photos of your valid national ID card (both sides, please) or the main page of your passport.
Photos must be in JPG format. Scanned copies and screenshots are not accepted for verification. Make sure that the size of each sent file is more than 1 MB.
The photos should not be cropped, all data and whole document should be visible and readable on the photo.” When I ask what is wrong with my pictures I don’t get an answer about a missing details but instead of these vague copy paste messages.

Resolved

€5,173